Unreliable induction hob & poor company to deal with

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De Dietrich DTI304
★★★★☆
3.5
From 6 reviews
50.0% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Guest's review of De Dietrich DTI304

“Unreliable induction hob and poor company to deal with”

★☆☆☆☆

written by on 04/02/2012

Purchased just over 2 years ago, within the first year the hob went off and the engineer took ages to get a part from the manufacturer. After just over 2 years and without further warranty hob has failed again. De Deitrich unsympathetic and wanted to charge £178 for repair and further year warranty. They would not move on this so I refuse to give them more money for a substandard product. I live alone and use this approx 3-4 times a week, no more than that. Add that up over 2 years and I'd say that's a product unfit for purpose. I managed to buy a Beko from Asda Direct for £177 with a 2 year warranty.

  • More than 1 year

    Owned Product For:

  • induction hob

    Special Features

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Pjwat1's Comment

Written on: 23/06/2012

totally agree what an unsympathetic company to deal with. My hob lasted 2 years and again i was quoted £177 for repair

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Judytwo's Comment

Written on: 06/10/2012

We have had exactly the same experience. After a year 2 of the rings stopped working. The hob was replaced and now, 2 years later, the same thing has happened. When I reported the fault to De Dietrich I said, 'There are 4 rings...' and the guy on the other end of the phone finished my sentence for me '... and 2 of them aren't working.' so it's obviously a really common fault. We're not going to pay £177 for this only to happen again. Induction hobs are great but De Dietrich induction hobs are rubbish. Don't buy.

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Jadefish7's Comment

Written on: 13/11/2015

I agree. We have had ours for 7 years but it keeps turning itself off or jumping to !5 when I have put it on simmer. It doesn't turn off if I forget a pan, it just goes on heating until everything is black. It was in the house when we bought it, I wouldn't buy again.

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