factory problem I still had to pay to have repaired

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Stoves Richmond Cooker
★★☆☆☆
2.2
From 5 reviews
0.0% of users recommend this
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doodsville's review of Stoves Richmond Cooker

“factory problem I still had to pay to have repaired”

★★★☆☆

written by doodsville on 28/02/2015

We have had a Stoves Richmond cooker for some 3 years. and had some initial problems ( see my earlier review). We have had problems using the oven control on the front until last week it would not move at all. Called customer service for an engineer and was told they needed £99.00 up front before he would come. Paid this and the engineer called yesterday. He identified that the control had been installed wrongly and there was a faulty part. We had had problems from the beginning but thought it was stiff because of the design. After using some of my materials he sorted it.
Will we get a refund because of faulty manufacture. There is not even an email address for them. Further to my earlier review I have replaced the oven bulb with one I bought from a local electrical suppler for £1.65 not £99 as they would charge.

  • More than 1 year

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