Written on: 15/03/2012
I purchased a Belling oven about three years ago. Unfortunatley, as the kitchen fitters were removing the appliance from the package the front door glass just shattered – no impact, no fall, just shattered. We then purchase another one from Belling direct which they came and installed. A little over a few weeks later when the oven was in use, the front door glass, and internal removal glass exploded in the kitchen, shattering glass spread everywhere and luckily my two children were not the kitchen at the time. We contacted Belling again, and complained and asked why it happned. They provided no explanation, but came to replace it again. It is now 2 year or so later and last night whilst the oven was in use again, the glass on the front door of the oven completely shattered. On this occasion only my mother was home and standing to the side of the oven when it occurred.This is now the 3rdv occasion is has smashed and twice whilst in use. It is clear the oven is not fit for purpose and possibly has a design fault as there has not been any force or impact to the oven door in order for it to shatter the way it has. I am extremely unhappy with the appliance, as I have asked a few retailers, whom say it should not at all happen as its ‘safety glass’, which should not shatter easily. Having spoken to Belling this morning I am very upset with their after service care as they not taking any liability for their faulty product. This oven is not safe, and is a hazard when in use.