Horrible customer service

Studybay Reviews - studybay.com
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98.0% of users recommend this

Guest's review of Studybay Reviews - studybay.com

“Horrible customer service”

★☆☆☆☆

written by on 02/12/2016

Hit a point of exasperation with my son not being able to find sources on JSTOR for a HS history assignment, broke down and submitted an order. The work seemed fine but I received a document that was protected for editing, printed blurry in the wrong font size and blew off the page on either side. Tech support blamed it on me even after I explained that I'd printed hundreds of pages using Word and the same printer, both before and after trying to print the essay with no problem. They didn't care, they had already received payment. I scanned and sent a page of the essay to show what a mess I had received. Tech support told me to clear my browser cache. That was it for tech support. They denied my refund saying the document was formatted correctly. Really? If it was formatted correctly, it would have printed correctly.
Also, their software converts your request for a certain number of pages into a number of words. I requested 3 full pages, received 2-1/2. Writer also didn't read order before bidding b/c she didn't have access to JSTOR which was required to complete the essay. That was the reason I placed the order to begin with!
Shame on me for not looking into reviews first b/c most are not favorable. Have to wonder where all the positive reviews on this site came from. Other sites have far more negative reviews than positive; have to assume most of these reviews are not legit.


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