Orders not fullfilled;no communication;Disappointed children

A relative from the US ordered toys for my children from this website back in Novemeber to make sure they arrived in time for christmas. When the order arrived a week or so later less than half the stuff ordered was delivered. We called and called and were told things would definintely be back in stock and delivered to us in good time for Christmas. With only 2 shopping days to go we call to find out why they still haven't been delivered to be told that they'd cancelled the rest of our order without telling us leaving us with little time to find alternative presents.
Very poor service. They are running a toy shop and should have more awareness of disappoinment caused by their lack of interest in their customers and the orders they'd placed.
I buy a lot of toys (perhaps too many!) on line and will never use this company again EVER.