Emperium Retail Reviews

★★★★☆
3.6 / 5
66.7% of users recommend this
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Emperium Retail

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Latest Reviews

★★★★★
Emperium Retail

“Superfast delivery and Excellent Service”

Written on: 16/07/2014 by Redlionuk (2 reviews written)

I ordered on the 9th July, i have the system installed up and running. Nice and easy to use and the service is worth the money. The down side is that i couldnt quite understand one of the support guys however, all others have been great. I do appreciate the fact that they service different countries and therefore need language skills. Overall, great experience and no moans… Read Full Review

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★★★★★
Emperium Retail

“Lovely software!”

Written on: 16/07/2014 by Michael2015 (1 review written)

Emperium Epos is a great tool and really ticks all the relevant boxes. Easy to learn and use, saves time and the support desk is more than ready to help. The fact that the company has been in the field for over a decade helps. They know what the customer wants. Thanks Guys… Read Full Review

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★★★★☆
Emperium Retail

“Installed and operational in 2 hours.”

Written on: 14/07/2014 by CliveMorley (2 reviews written)

bought the software on friday afternoon and by the evening was ready to serve customers. Didnt realise how quick they could setup and that too remotely. Overall it took 2 hours to setup and train me to get my menu on the system. Great help since it was a busy weekend with the world cup. I also noted their comments that there is a support charge of £45 per month, at first it seemed abit expensive but in comparison for a 7 day week service worth the money… Read Full Review

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★★★★★
Emperium Retail

“Brilliant Epos software”

Written on: 11/07/2014 by Nylaa287 (1 review written)

Arguably the best Epos software in the market today. Easy to install and use and good customer support. Loved it very much… Read Full Review

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★★★★★
Emperium Retail

“Fantastic user friendly system”

Written on: 11/07/2014 by BrittanyPatterson422 (1 review written)

I found the system extremely user friendly with rich functionality. The technical team were brilliant with their training and support. Highly recommended… Read Full Review

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★☆☆☆☆
Emperium Retail

“Surely Not the one if you use a weighing scale.”

Written on: 05/06/2014 by Erickq77 (1 review written)

If you are a small retailer this will kill your business for the following reasons. trust me i have two already in my shop and dying. 1.More than a year now they have not done any changes they have promised which were conditions for sale. 2.If you are going to use a weighing scale and if you are not buying it from them it won't work. In a day the scale will freeze after every 10 minutes or while you are serving. you need to restart the scale or log out or restart the POS itself to get it… Read Full Review

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★☆☆☆☆
Emperium Retail

“Never experienced worse service ever”

Written on: 15/05/2014 by ReginaldWard469 (1 review written)

Bought the system in Dec 2013 and 4 months later its issue after issue. Support is non-existent - when you call they take you through a sales pitch instead of answering your questions. The system does have very good features but its no good if they can't get it to work. Deeply disappointed… Read Full Review

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★★★★★
Emperium Retail

“Very happy with emperium epos software”

Written on: 30/04/2014 by Barkingsidepharmacy (1 review written)

I bought my version of the emperium epos software from epos direct. I got a good value and service. software is being integrated with my PMR. In my opinion, this is a great software for pharmacy. I am happy to give reference anytime… Read Full Review

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★★★★★
Emperium Retail

“Glad of Emperium epos”

Written on: 29/04/2014 by Nikolaoujim11 (1 review written)

Glad to have chosen Emperium epos. From my first interaction with the sales team, I’ve felt comfortable with their set-up. Practical system and does more than what I expected of it. Wouldn’t hesitate to recommend it to anyone looking for similar software… Read Full Review

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★☆☆☆☆
Emperium Retail

“DONT BUY THEY WILL RIP YOU OFF AND BLACKMAIL YOU”

Written on: 06/02/2014 by goodeed (1 review written)

Do not buy from Epos Direct and E Novations OR Emporium Epos. They seem nice and the product seems great which I paid £1800 full package but they will rip you off as soon as they've got you, They have breached my contract and they chase you for £432 Annual support payment and payment for licence keys to access your till, otherwise you will not be able to use your till its just a peice of junk without the licence key, so they blackmail you to pay up or no till software. They never mention… Read Full Review

Directlinen's Response to goodeed's Review

Written on: 13/05/2014

Hello, we have a similar problem to yours, please contact us.

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Danielfrohwein's reply to Directlinen's Comment

Written on: 09/07/2014

I am currently about to integrate a new e-commerce website and a new EPOS Direct 3 tills plus EPOS system for a client and am deeply concerned regarding your experiences.

Please contact me urgently to discuss legal or other implications.

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Peter220's Response to goodeed's Review

Written on: 11/07/2014

I am using the service associated with the Emperium software and I don't have any issues. You should attend one of their customer network events, they held one only 3 months ago and over 100 customers attended. Like you said the product is very good and I am happy with the service for which I pay. You cant expect free services.

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Danielfrohwein's Response to goodeed's Review

Written on: 09/07/2014

My client is half way through putting in EPOS Direct system and the service has been patchy already. I am deeply concerned by this review. Please contact me urgently.

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★☆☆☆☆
Emperium Retail

“Rubbish software from a rubbish company”

Written on: 30/10/2013 by simplysonos (1 review written)

I agree with an earlier author. This company is only interested in extorting more money from its customers. The software is unbelievably basic and lacks any kind of decent function. Its import functions are fundamentally useless and it does not allow you to export and re-import. I recommend avoiding this company like the plague. We bought it because it seems to pop up everywhere you look for EPOS software on Google. That is not reason to buy. We have learned from an expensive mistake… Read Full Review

Suresh1964's Response to simplysonos's Review

Written on: 02/02/2014

100 % I would agree, even we bought this software and whenever there is a problem the company just keeps asking for more and more money.

they have not told us all the problems or deals, but just keep shutting down the machine and ask for money just for putting the key in the software.

and to think we bought the thing paying 1200 gbp and they still keep asking money for software key.

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Danielfrohwein's reply to Suresh1964's Comment

Written on: 09/07/2014

I'm half way through an installation for a client and having doubts - Help! Any suggestions? What is the law regarding what is promised, their T's & Conditions etc?

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★☆☆☆☆
Emperium Retail

“Average software - Overpriced”

Written on: 20/06/2013

Average software, reports are mediocre. Only interested in extorting inflates support fees for continued use of the software. Being friends with the Grim Reaper would be preferable to dealing with this company. … Read Full Review

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★★★★★
Emperium Retail

“Best epos software so far”

Written on: 17/06/2013 by Mikesullivan (1 review written)

I used an old epos software and found that the best approach to having an epos software is to buy from an established and reputable company with nationwide REAL offices. None of that virtual office, so make sure you check out properly. I ended up buying my epos system and software from EposDirect.co.uk. Fantastic service and emperium epos software, will surely last a long long time… Read Full Review

Danielfrohwein's Response to Mikesullivan's Review

Written on: 09/07/2014

Hi,

I'm relieved to hear a good story about EPOS Direct.

Please be in touch asap.

I've got a client installing their Kit and having some teething problems that are cause for concern.

Cheers

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★☆☆☆☆
Emperium Retail

“Money hungry”

Written on: 29/05/2013 by T8XXD (1 review written)

i purchased this through one of there websites, sales man promised me the world took a deposit of £800, took them three months to realise they had to send me out two terminals to me, then the installer didn't know how to connect the things together, its a good thing i know my way round computers. Finally... after a few phone calls to india the guy managed to get it working, i was happy that i could get my new retail business off the ground. Here comes the best part.... i took out a finance… Read Full Review

Danielfrohwein's Response to T8XXD's Review

Written on: 09/07/2014

I've got a client installing EPOS direct software/hardware. Also 1 year free support and licence. Am concerned. please be in touch.

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★★★★★
Emperium Retail

“This is the best piece of epos software”

Written on: 22/09/2011 by laura_wilkinson (1 review written)

Very good for people new to epos. Epos now provided all the training and support during set-up. It is vey comprehensive, has a lot of tools, functions, features, etc. You can do almost everything necessary to help make your business profitable… Read Full Review

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★★★★★
Emperium Retail

“Emperium retail”

Written on: 20/09/2011 by ruehipwell (1 review written)

Really good software. Bought it for my bar for £249 from eposnow.com… Read Full Review

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★★★★★
Emperium Retail

“Emperium retail ”

Written on: 14/08/2011 by hewitt675 (1 review written)

I own a coffee shop in Yorkshire and was looking to serve customers faster as once motive for purchasing emperium and secondly to use the reports in report mode to take a more managerial role. I bought the software off www.eposnow.com and it arrived with a manual detailing how to use all the features. After a couple of hours i was fairly confident in using the software and the following week i was able to see when my busiest hours were and what products were selling best. This allowed me to put… Read Full Review

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★★★★★
Emperium Retail

“Emperium Retail”

Written on: 05/08/2011 by the_marksman (1 review written)

In the mobile business it’s all about putting out customers first and maintain a high quality level fo customer service. As well as helping us maintain a balanced stock level and informed sales reports, one of the most exciting features of Emperium Retail is the software’s ability to keep an extensive customer database that is linked to their mobile accounts that can be set up in minutes. Specialising in business telecommunications it is essential that customers are kept happy and informed… Read Full Review

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