Written on: 14/04/2012
I've been with EKM for more than 5 years, although latterly this is more to do with my inertia rather than brand loyalty.
My key issue with EKM is that they say 'unlimited bandwidth' and 'all you need to do business online for £19.99' - this isn't actually true.
If you go over their (unspecified) bandwidth allowance, you become a high user and the cost is £149.99 (plus VAT)
The 'high user' situation is in the terms and conditions but not mentioned anywhere else and they consistently mislead with their 'unlimited bandwidth' claims.
£19.99 a month is a steal.
My issue is that £19.99 a month is the package I signed for and I'd appreciate EKM delivering what they headline.
I have had a generally 'ok' experience with them, although my personal opinion is that their sales methods are not great, their customer service is at best, average, and most of the staff have a slightly weird and defensive attitude towards customers. But, £19.99 + vat per month - I'll tolerate that. I would still recommend them overall I suppose, but not enthusiastically!
I'm now distinctly uneasy now I've had my 'high user' email, and I'm actively shopping for a new solution.
EKM badmouth the competition, defend their (often very strange!) actions to death, find it difficult to engage with their customers *BUT* the service is ok, reliable, but not worldbeating. The £19.99 is excellent - just don't get too busy :-)
Hope that helps!
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Written by philspraigue