Written on: 09/07/2012 by RichardEmms (1 review written)
From start to finish these people REALLY know what they're talking about and what they can do for you -- the customer!!!
I've been an EKM user for 7 years and recently had problems with their system. I won't elaborate -- but, basically, I was getting VERY frustrated and started to look around for a new package that looked like it could move with my business and the future of what we needed... such as API integration.
I own a comic book store in Stevenage and our on-line web business brings in about 30-45%% of the trade each week. So it's a much needed part of the set-up and how we gain extra revenue. Our shop with EKM was scaring people away as it was clumsy, slow and although we changed a few things, paying for design, it wasn't looking great at all. My other job is in publishing and designing comics etc... So I know what I wanted and how I wanted it to work.
After speaking to the sales team (George) at EWS and being reassured that they could do everything for me I set about designing my new store in Photoshop and then sent PSD files to them for their team to put into place.
Within a few days (submitted the files on Friday and received a link to the new look site on Monday) I started to discuss how the stock should be listed on the web page and they did EXACTLY what I wanted - even added in some extra things along the way - such as stock listing in A-Z, Z-A, Highest price first, lowest price first and recently added items -- which is common sense design in my eyes. And it works wonderfully.
I was talking to them (Josh) every day for about 3 weeks, making sure that the designers had everything they needed and we did daily tests. If I found anything wrong, such as certain pages not working 100%, they would get it done within hours. Which, in my eyes, is GREAT service.
We also gave them some things to do that they have now integrated into their system which I'm sure many other online stores will use. At the end of the day running a webstore is all about time for the vendor and quickness for the consumer -- and EWS does exactly that.
The final site is up and running -- I;m very proud of what's been achieved and I will be going back to EWS for more work and updates in the not too distant future.
These guys really get my vote for the BEST e-commerce web-solution package out there at present. I'm glad I switched and I'll be sticking with these guys for years to come.
Thanks again George and Josh at EWS for making my work so much easier.
Limited Edition Comix Ltd
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