SMEG poor aftersales Service

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Anoined6's review of Smeg Symphony SY4110 Dual Fuel Cooker

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“SMEG poor aftersales Service”

Written on: 16/01/2016 by Anoined6 (1 review written)

Do not purchase a SMEG if you want no after sales service and no point wasting money with policies with Domestic and General as repairs are not done by Servevast. Which Magazine and WatchDog should look into this.

I put in a request for my seal to be replaced on my cooker and when I put on all my cookers one of the oven blew. I went through my insurance company, Domestic and General (D&G). The original appointment from Servevast. A member of staff made arrangement for a company called Dolphins first week in November. They had not turned up and I did not receive a telephone call to say that the engineer was off sick. I then contacted the SMEG company and they sent two engineers to my house on a Saturday. The engineers did not know what they were doing and said without checking the cooker that I needed to replace the armoured cable with a new isolation switch (45 amp) as this was the problem. . They said that I needed a new clock as well as a seal but they could not replace the seal unless the armoured cable and isolation switch were replaced. We thought why couldn't they replace the seal. They left within five minutes. The following week we installed the items as requested and the cooker is still not working and was therefore not the problem. We then asked for the engineers to come back to fix the cooker. An email was sent to the Director (which was sent to me in error to state) that Gems the engineers did not want to come back to me to do the job and what should he tell me. I responded and said that if Gems did not want to come out, then send Dolphins as the engineers must be back at work. They said that he would not be sending anyone to us unless we paid £67.00 for the call charge for wasted visit and then he would send out another engineer. This did not make sense because Gems did not want to come out to us anyway and they knew they could not do the job or they were expecting to put in the armoured cable and switch in at a cost. They were not aware that my husband is an electrician. SMEG, refused to fix the job. I telephoned Domestic and General about the situation and they said that SMEG had a duty to come out and fix the seal and not send it in the post. This is the worst service I have ever received and was so upset that I had cancelled the SMEG policy as I was waiting on the phone for over 50 minutes. D&G mistakenly cancelled my two policies. I telephoned and reinstated both policies as I should not have cancelled in anger.

What I'm upset about is the awful and poor service of the SMEG company and if they only have couple of engineers on their books (poor ones at that). Gems engineers are dishonesty. They wanted to give me a new clock which I did not need and mine is working perfectly fine and they wanted to install armoured cable etc as an extra cost to me. The left cooker has blown twice since then and this is obviously nothing to do with the armoured cable and isolation switch so we wasted our time installing it. If they had used a tester and check the cooker out in the first place, they would've known what the problem was. D&G has not reinstated my policy for the cooker and I've not been reimburse for the monies I put into the policy. I have not received my seal D&G has paid the engineers, but said that I need to get an independent engineer to clarify what GEMS had indicated about the repairs, but there are no independent engineers as Servevast is the only company that deals with repairs for SMEG. Where is the fair competition? SMEG company,. It is the 16 January and I still do not have a seal for the only oven that is working.

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