Bennetts Driving School Reviews - www.bennettsdrivingschools.co.uk

★★★★☆
4.0 / 5
113
78% of users recommend this
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Bennetts Driving School www.bennettsdrivingschools.co.uk

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Latest Reviews

★☆☆☆☆

“WHAT A LET DOWN!! ”

Written on: 05/06/2017 by Aylin35 (1 review written)

Booked my first two hour lesson two weeks ago as this was the only first available day. So I had booked the day off. Waiting excitingly and patiently I then get a text message half an hour before my lesson was due to start from the instructor to say he was cancelling due to not feeling well. I can understand if your not feeling well but a backup placement should be in place in situations like this as I now have wasted a day for nothing. Having said that, I should have read the reviews for… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/04/2017 by ihbds (1 review written)

I called Bennetts and booked first lesson. Received text out of the blue saying my lesson had been moved 5.5 hours later, called to find out why and because it was inconvenient for me. The call handler couldnt see a reason why it had moved and asked if i wanted to re-arrange, asked if i can change instructors as dont see why i should have to miss out on my slot, was told the owner of the school will contact me. Received call next day whilst i was in work so couldnt answer, called back and had… Read Full Review

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★☆☆☆☆

“Customer service was shocking”

Written on: 03/04/2017 by ysSmart169 (1 review written)

Rang to enquire about automatic lessons...was told "Can't help you".When I questioned this I was told "We don't do this in your area". I responded in a quite surprised tone "Oh I thought you did". The rep then replied "No.We don't do it in your area and I don't think we ever have!" To which our conversation ended.I questioned myself and re-checked the web site where it clearly still stated that there was an offer of automatic lessons in my area. Seems trivial to some but,I cant stand rudeness… Read Full Review

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★☆☆☆☆

“Dropped after failing ”

Written on: 15/02/2017 by 446Blevins (1 review written)

I have been a customer of Bennetts for around 7 months and have completely wasted my money. After failing my practical test for the first time I contacted my instructor asking for lessons; it took 5 days for him to contact me before saying he has no avaliabiliy for a month because he's taken on new customers. After investing a lot of time and money to him, I feel like I have been dropped with no interest in helping me pass. I have also noticed the lack of professionalism my instructor had… Read Full Review

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★★☆☆☆

“Impatient and Aggressive ”

Written on: 05/02/2017 by LillieTilley (1 review written)

My driving instructor knocked my confidence hugely and really upset me during my lessons. He was impatient and even aggressive a few times. And bennetts refused to give me a refund for one lesson where my instructor was particularly rude. Although I know many have good experiences, I would not take the risk and would go with another company… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 01/10/2016 by leica (2 reviews written)

I have spoken to people who have used BDS, After my dreadful time. It appears i am not alone. They want your money but do not give any customer service. On justify one review The owner thought it ok that the learner had not learned enough to sit his theory test after 9 months never mind his actual test. He justified his company by saying if it was so bad why did stay for 9 months. The poor sole had nothing to bench mark it against. I don not understand how they are still in business. It will be… Read Full Review

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★★★★★

“Passed 1st time in three months”

Written on: 10/08/2016 by Copelandjo487 (1 review written)

Started in May and before i knew it it i had already passed by August. Instructor was straight to the point and didn't waste time and would get me going asap. Was sometimes late but would make up at the end. However i would definitely recommend BDS… Read Full Review

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★☆☆☆☆

“WORST EVER !”

Written on: 08/03/2016 by Kaelyn455 (1 review written)

I was learning to drive with Bennett’s for 9 months, after which my instructor had informed me he was leaving in 2 weeks which gave me absolutely no time at all to find a replacement instructor with only a few weeks to my practical this left me feeling angry as I knew he knew he was moving longer than the time he gave me to prepare for his leave. My instructor told me he would contact his manager and get a replacement instructor for me to take over straight away he did not even contact his… Read Full Review

Bennetts's Comment

Written on: 15/06/2016

We are very sorry that you feel this way however I endeavor to understand that if our company was that bad why did you continue to learn with us for 9 months. We cannot help that our instructor was relocating and that all of the other instructors in your area are full with other clients. Again we are sorry about this and wish you every success in the future in passing your driving test.

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Conradp's Comment

Written on: 20/10/2016

You can't justify this by asking why she stayed for 9 months!
She didn't complain about the service she received whilst learning but the fact that the instructor left her high and dry so close to her test.
I think you should consider the impression you're giving when replying to reviews as this has certainly put me off booking with your company.

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Leica's Comment

Written on: 01/10/2016

I had similar experience. I bought a £200 voucher for my grand daughters Birthday. When she tried to use it the owners dad was the instructor and he decided to retire and refused to hand back the £200. It was impossible to get to speak to anyone in charge, The dad was rude and hung up on me. I am so sorry they have treated you so badly.

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★☆☆☆☆

“Waste of money ”

Written on: 05/10/2015 by Elliott59 (1 review written)

Instructors insist on 2 hour lessons which don't always suit, pricey at almost 40 pound per lesson. I would not get the full 2 hours driving as my instructor would insist on driving around an industrial estate for half of the lesson. Never any communication, I would tell them my availability before hand to find out that I've been booked in for something completely different to what I specified I could do. Also being cancelled on last minute was common often 20 minutes before your lesson.. The… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 08/09/2015 by Brogant279 (1 review written)

A waste of time and money, short hours on every lesson due to some excuse or another. My instructor was arrogant and impatient. Spend a litle more and get a quality instructor… Read Full Review

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★☆☆☆☆

“Swansea area driving instructors are truly, truly awful”

Written on: 22/07/2015 by HudsonMurray (1 review written)

My son and his friend used Bennetts for up to a year before switching Driving schools, why we persevered we will never know. They insist on two hour lessons (costing £40 per wk), two hour lessons certainly did not suit my son. The instructors used were highly useless and uninspiring. If you did not want two hours lessons it was tough luck. I could go on a rant and list many of the schools deficits, however it's better just to inform prospective customers to stay as far away from this… Read Full Review

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★☆☆☆☆

“Disgusting Service ”

Written on: 15/06/2015 by disgustedparent (1 review written)

My daughter trusted this company to help her through her test, she has failed three times and has booked another test this driving school advertise a guaranteed pass for a crash course costing £500 they have now turned there back on my daughter and have told her to find someone else an absolute joke and I will be reporting them for there behaviour and false statements. I am in business and if I treated my customers like this I would not be in business for very long, I would advise all parents… Read Full Review

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★★★★★

“Amazing”

Written on: 02/04/2015 by SantiagoLawrence245 (1 review written)

reallt great instuctors… Read Full Review

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★★★★★

“Well Recommended had the instructor in Swansea thank...”

Written on: 30/08/2014 by Shasha26 (1 review written)

I would highly recommend Bennetts to anyone,I got to know about Bennetts through recommendation .I had the best instructor ever, a very patient person she tought me the best thechnics one can ever use to drive at first I found driving hard and I never thought I would pass my driving i had no confidence in myself but thanx to ~~~~ for boosting me, thank u for your hardwork, encouragement and quality service you gave to me.I booked my test for the 8/8/14 and my theory was to expire on the… Read Full Review

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★★★★☆

“Calm lessons”

Written on: 08/07/2014 by lbanner (1 review written)

I met my instructor yesturday for the first time. I found him really helpful, cheerful and calm. He helped to calm my nerves and I was happy to start from the bottom. I had previous private instructor that hardly taught me anything but the advisor soon taught me the basics… Read Full Review

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★★★★★

“Bennets driving review! -Excellent!”

Written on: 28/05/2014 by erKennedy496 (1 review written)

My driving instructor was very detailed and thorough. Worth the money unlike some other driving schools where I felt it was a money grabbing scheme! Very happy with my instructor, without her I wouldn't have passed! Definitely would recommend her!… Read Full Review

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★★★★☆

“Good quality lessons”

Written on: 22/05/2014 by ChloeOsborne18 (1 review written)

Becky Tandy was my instructor and if it wasn't for her supporting me and our little chats I wouldn't have had the confidence to do it!! Very good at teaching thoroughly and quick to get me passed!! Very happy would recomened her as an instructor to anyone… Read Full Review

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★★★★★

“Highly recommended, cheap and definitely worth it.”

Written on: 25/04/2014 by C.b.lloyd (1 review written)

The cheapest lessons I've come across, and very good value for money. I had the most awesome driving instructor ever, she was really lovely and never shouted at me even when I was annoying. Got on really well with her, even though I'm not a big fan of driving, she got me through my test so I take my hat off too her as I'm pretty sure I didn't make it an easy task at times. Would recommend her to everyone! Overall, I had a lovely experience so thank you so much!… Read Full Review

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★☆☆☆☆

“PLEASE READ, DO NOT MAKE A BIG MISTAKE”

Written on: 11/04/2014 by andrealesleydavies (1 review written)

what a waste of time and money, shorted on every lesson due to some excuse or another. instructor was an arrogant waste of space. took up the offer advertised at 4 2 hour lessons and 1 1 hour for a total of £56.00, only to be told on the very last lesson that the instructor had booked it for 2 hours and that i had to pay an extra 19.00. instructors are contracted out through bennetts so the telephone operators convenientally cant do anything to help, apart from waffle on and talk rubbish… Read Full Review

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★★☆☆☆

“Waste of time, money & confidence”

Written on: 10/04/2014 by Catharine-G (1 review written)

Started well, but a lack of commitment, support and judgement in the (crucial) final stages. My son failed his test twice with Bennetts - the first time for trying to pull away in the wrong gear & the second for leaving an indicator on. Presumably this just means that the examiner thought he was a good driver but not quite good/confident enough to pass. The thing that really grates though is that we had to wait for 6 weeks between tests and the instructor could only fit in 2 lessons in that… Read Full Review

Flipper2012's Response to Catharine-G's Review

Written on: 16/04/2014

The fact that your son failed twice isn't the fault of the driving instructor.....nerves always play a big part on tests and this is clearly what happened if he was driving well everywhere else. Why would you want to pay out for lots of un-necessary lessons inbetween tests, when his only faults could be corrected quite easily!

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