Zenith Reviews - www.zenithhome.co.uk

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Latest Reviews

★☆☆☆☆

“Be careful!!”

Written on: 24/05/2017 by Abby192 (1 review written)

Zenith called my husband, talked about go green deals etc for our windows and they agreed to meet at our place about two weeks ago. The salesman came on saturday and told us it won't take long. He talked really slow. Three and half hours after that our brain couldn't think properly + two loud young kids at home because they bored of waiting,. They talked very slow on purpose so it slowed down our brain function too, I guess. Kept telling us about the deals they made for us,the cashbacks, and… Read Full Review

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★☆☆☆☆

“Top Tip”

Written on: 21/05/2017 by Shawn319 (1 review written)

If you want to avoid a 2.5hr sales pitch, think twice before inviting Zenith into your home. Sitting through a much practised and staged presentation for one genuine price is unreal… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THEM”

Written on: 13/03/2017 by gretle (1 review written)

I called to get a quote from these people and their procedures are strange. I am a new homeowner and just needed them to come and give me a quote, but for some reason everyone who was going to be living in the property had to be present at the evaluation, unheard of. I thought it was fishy. I told the customer service rep. that I would have to double check with my brother to see when he was available for the evaluation and requested for a call back at 4.30pm. I got a call back within the hour… Read Full Review

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★☆☆☆☆

“Had a quote wish I hadn't”

Written on: 28/02/2017 by EmirK (1 review written)

Had zenith round for a quote for new windows and doors. After being assured the appointment wouldn't take more than an hour Three hours later the rep was still in my house. After refusing a massively inflated first price the rep then offered to half the price.if I signed up right now. Right now being 21.30 at night. After informing zenith windows I wouldn't be signing anything tonight and that if he was willing to hold that price for two weeks I would consider it, his attitude became… Read Full Review

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★☆☆☆☆

“Quote for guttering, fascists and soffits.”

Written on: 23/02/2017 by GrahamMcDougall (1 review written)

I can't believe the ethics of the company. We had a lady here for 2.5 hours, far too long to just have a price for guttering. Also started talking about changing our energy provider and offering a timeshare offer, what that's all about?!!! Anyway the quote given was over £15,000 then when we said no was offered at £8900 and then discounted again to £5600 after doing the usual phone call to her manager. I can't believe that this is how zenith think they will get custom by offering such high… Read Full Review

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★☆☆☆☆

“How difficult can it be”

Written on: 08/02/2017 by 2772e (1 review written)

All my windows have been replaced over recent years by Zenith and whilst dealing with them is as expected, useless. i like the products. We recently agreed to have our front door and a new bifold rear doors fitted at the beginning of December, we agreed the costs and the the delivery was 4-6 weeks. Here we are in February and despite phone calls, promised delivery dates we are still waiting for them to be installed. The offices and staff are less than helpfull, unable to advise what is… Read Full Review

Ianjk's Response to 2772e's Review

Written on: 12/02/2017

I have heard a lot of people complain about zenith with poor installation and unfinished work seems a very expensive firm with a slap happy service. Only recommendation I have is steer clear otherwise you will regret it

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★☆☆☆☆

“Would you pay this”

Written on: 01/02/2017 by Napierka17 (1 review written)

Just been quoted nearly £15000 yes 15k for new guttering fascias and soffit. After I told salesman he is wasteing his time he managed to fine tune his quote to just under £7k. I told him I'm still not interested he tried again more calls to office. Still not interested eventually he left… Read Full Review

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★☆☆☆☆

“Fantastic sales ploy!”

Written on: 20/01/2017 by laRyan408 (1 review written)

We received a phone call from Zenith letting us know that they are offering £500 vouchers to everyone down our road for Windows, roofing etc.. because there will be road works which will cause inconvenience to us. I hadn't received a letter from the council to inform me of this so I thought it was strange from the get go. Never the less my partner let them make an appointment with us to discuss windows, but he did tell them we were not interested in buying just yet but zenith was keen to… Read Full Review

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★☆☆☆☆

“Insulting harrassment”

Written on: 20/01/2017 by 102Hess (1 review written)

Following an overly long quotation visit in my home (I was told it would be a quick measure up and a quote; however, it took 2.5 hours!) with a pleasant young Zenith employee who was obviously following Zenith's "hard sell" tactics, I have since received a barrage of calls from Zenith's call centre. My complaint lies with the follow-up calls rather than the consultation itself. I am incensed that any company could think that it is acceptable to call somebody 5-6 times in one day unless it's an… Read Full Review

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★☆☆☆☆

“Harassment years on!”

Written on: 07/01/2017 by 458Munro (1 review written)

They're digging through old paperwork and found our number, years on. Spoke to my elderly partner who 'admitted' we have wooden fascia boards and might consider having them replaced at ' some time in the future'. This has led to a claim that an appointment has been made, it hadn't (I heard the original conversation), then numerous witheld number calls in short succession, 15 today, followed by mobile number which I took, as a result of the message left by them previously. Typically on a… Read Full Review

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★☆☆☆☆

“Shocking from start to finish”

Written on: 14/12/2016 by Delightful1962 (1 review written)

Ok, the salesman was okay. But he didn't tell us that to prove that the windows were working we would have 'external condensation' until past midday. The fitters knew nothing about this 'atmospheric phenomenon'. I was threatened by someone from Job Worth Doing because I wouldn't sign the finance forms. Actually, I couldn't because the finance was in my husband's name. This man ( clearly not much of a man if he thought intimidating a female on her own was acceptable) frightened me. No-one has… Read Full Review

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★☆☆☆☆

“Dreadful sales technique put me off completely!”

Written on: 11/12/2016

We agreed to a quote being done for fascias, soffits and guttering valid for two years. Two salesmen arrived, one apparently being trained. They went through the usual trick of quoting a high price at the start, then going through the rigmarole of phoning the manager to get a discount. The credit agreement was totally baffling, through a bank I have never heard of, and we were told that if we paid cash we would pay 10 per cent more! They stayed 2 and a half hours, the guy doing the training… Read Full Review

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★☆☆☆☆

“Company full of false promises and lies ”

Written on: 05/12/2016 by Annacoe (1 review written)

We faithfully placed a big order with Zennith in August, where we had to make the decision on the night and pay a deposit. Was told that the work would be able to take place in 6 weeks. After a number of calls to sort out the fitting (as we both work and one of us would need time off) we were continually told someone would call us bk. Well we never had the calls back and it has just become an overall joke! We asked to complain and the details and we actually received an email response and again… Read Full Review

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★☆☆☆☆

“Rubbish work and service from Zenith”

Written on: 04/12/2016 by baz68year (1 review written)

Think carefully before even contacting Zenith! The salesman was told specifically that we only wanted a quote and would not be placing an order when he visited, but he wouldn't take no for an answer and stayed nearly 3 hours trying to persuade us. We would n't give in and he finally left very disgruntled! However, the final quote was low compared to others, and having had Zenith Staybright windows installed 29 years ago and being very happy with both them and the installation I decided to let… Read Full Review

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★☆☆☆☆

“classic sales tactics”

Written on: 28/11/2016 by Karen1984 (1 review written)

Having agreed to an appointment as I wanted new windows. I made it clear I would not be signing anything on the day. I also asked how long the appointment would be as I had to go to work. I was told an hour! When the rep came he was very unhappy that he only had an hour....he also came without a tape measure. He went away and about 2 hours later his manager rang with a quote that was good only for that day. I said I thought it was a good price and he immediately said he would send the rep… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 08/11/2016 by BradyMoss (1 review written)

purchased new doors and windows just over 14 mths ago, wasn't the cheapest but thought hey you get what you pay for how wrong was I asked about the 10 year warranty told market leading. bottom of door has fallen of leaving a gap of 20mm at bottom of door looks like the screws wasn't screwed in to any thing but the flimsy plastic so i rang up to have fault fixed with this market leading warranty told earliest 7 days so wish I had gone for local company… Read Full Review

Paulthorton's Comment

Written on: 08/11/2016

Customer service poor

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★☆☆☆☆

“Poor quality”

Written on: 08/11/2016 by BradyMoss (1 review written)

purchased new doors and windows just over 14 mths ago, wasn't the cheapest but thought hey you get what you pay for how wrong was I asked about the 10 year warranty told market leading. bottom of door has fallen of leaving a gap of 20mm at bottom of door looks like the screws wasn't screwed in to any thing but the flimsy plastic so i rang up to have fault fixed with this market leading warranty told earliest 7 days so wish I had gone for local company… Read Full Review

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★☆☆☆☆

“Waiting........”

Written on: 27/10/2016 by 288Munro (1 review written)

Fitting of door and windows went reasonably well, until we noticed a chip in the new door, and one of our windows was broken. Window was boarded up and we were told it would be a week to be sorted. Four weeks later we have heard absolutely nothing, no letters, no phone calls, despite numerous phone calls, emails. We are still waiting. Disgusted with this service… Read Full Review

Paulthorton's Comment

Written on: 08/11/2016

Totally agree had same poor service went past huntingdon site and noticed sign saying they would pay I welcome bonus to new fitters it must mean they will accept any one as desperate for fitters

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★★☆☆☆

“Poor service”

Written on: 23/10/2016 by Jetski129 (1 review written)

Were late to most appointments.The mornings work took two days. Frequent phonecalls from Zenith aftercare despite everyone telling me I was off the system. Would not use again and would not recommend this company… Read Full Review

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★☆☆☆☆

“Absolutely SHOCKING from start to finish ”

Written on: 20/10/2016 by McFaddenzh221 (1 review written)

Zenith staybrite and their fitting company "job worth doing" (Lol) an utter shambles from start to finish. We had the usual monthly phone call when we were told they had a discount for a window purchase, stupidly we requested a quote....The 2 "salesmen" turned up late, 7 o clock at night, waffle for 2 hours, numourous phone calls to the manager and finally after asking me what i want to pay give me a take it or leave it price that started at £12,000.00 and ending up at £6,700.00! I politely… Read Full Review

Wilson39's Comment

Written on: 15/11/2016

Hi there
my partner and I used them in June after signing in March for replacement conservatory which was also a complete nightmare a two sided conservatory with roof base already there took 6 months to complete due to three sets of doors all damaged wrong roof ordered wrong size glass panel the list goes on and on and the name job worth doing what a laugh you probably feel the same as us you couldn't make it up if you tried any way all sorted now and out of our life's for ever I hope
Good luck

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