Zenith Reviews - www.zenithhome.co.uk

★★☆☆☆
2.3 / 5
465
37% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Zenith - www.zenithhome.co.uk - Ask a question now

Media Gallery for Zenith - www.zenithhome.co.uk

Zenith - www.zenithhome.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“too higher price to begin with”

Written on: 27/08/2015 by mkDoherty249 (1 review written)

This is exactly the reason why I hate salesman he gave me load of rubbish about knocking 2000 of just for having a board outside then says if we don't agree now we won't get discount.I not stupid it shouldn't have been that high to begin with. They would sell a lot more if they came in and said this is very lowest we can do take it or leave it instead of all that bull… Read Full Review

Report this review
★☆☆☆☆

“We had various quotes from various companies a few...”

Written on: 11/08/2015 by cazey (1 review written)

We had various quotes from various companies a few years back all within a similar ball park. However, Zenith came round and quoted a ridiculously expensive amount for 'b' grade windows, when others quoted for A grade. We said no, they then offered us a 'one off, discount if we sign today', this was still more than other quotes and just proved to us that Zeniths business practice was to quote double so that they could drop it later, a practice that we hate and feel is very unfair. We said no to… Read Full Review

By Zenithhome

Written on: 13/08/2015

Dear cazey,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE11/08/2015.

Kind regards,

Zenith Customer Service

Reply to this comment

Cazey's reply to Zenithhome's Comment

Written on: 13/08/2015

After the way I was spoken to by your 'sales team' I will not be contacting you for fear of being verbally abused again

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“The zenith of windows”

Written on: 29/07/2015 by Alistair69 (1 review written)

I originally discussed getting replacement windows from Zenith in 2014. However the timing was not right so the order was put on hold. The original salesman did spend a long time in describing the windows (construction, durability etc.). He appeared quite knowledgeable about the product and was able to answer all of my queries. The salesman and his manager were very amenable when it came to negotiating the cost of the three replacement windows and we were able to come to a mutually… Read Full Review

By Zenithhome

Written on: 30/07/2015

Dear Alistair69,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★☆☆☆☆

“bad customer service ”

Written on: 17/07/2015 by Ashley378 (1 review written)

the man came round my house and was on my toilet fo 30 mins and he left skids on the bowl the dirty basterd… Read Full Review

By Zenithhome

Written on: 22/07/2015

Dear Ashley378,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE17.07.2015

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“Excellent Job.”

Written on: 15/07/2015 by Schofieldfm293 (1 review written)

First class service from first meeting with rep. to completion. Kept up to date with progress, Helped with finance arrangements. From having the surveyor measure up to installation was quick and fitters were very professional and left no mess. A job well done and we are very pleased. What I would change is for the salesman to cut the "blurb" shorter and get down to giving the quotation quicker. Although dearer than local ones we consider we got value for money as they are far better made… Read Full Review

By Zenithhome

Written on: 16/07/2015

Dear Schofieldfm293,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★☆☆☆☆

“Won't stop ringing”

Written on: 09/07/2015 by KennaLowe (1 review written)

Had the sales guy round for what seems like a usual 2.5 hour meeting, of which less than 10 minutes was actually listening to my requirements. Obviously a preplanned out agenda the sales guy had little choice to do. Was frankly insulted by the 22K quote, and then by the sales tricks to bring it down - including "I just need to call the office to let them know I'm leaving" followed by another offer of nearly 2/3 off if I signed up that evening. Why I'm writing here is their customer service… Read Full Review

By Zenithhome

Written on: 14/07/2015

Hi,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE09/07/2015.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★☆

“Workers were great, thank you”

Written on: 06/07/2015 by CMM12345 (1 review written)

Windows were a tad more expensive than I had hoped them to be, but they seem to be good quality. The facia was very reasonable and looks much better now. The workmen that did the installation were very good. Zenith were on the ball from start to finish, kept me in the loop with everything and checked mid-project to check I was happy with the work so far. The guys even attempted to patch up the bodge job on the conservatory from a cowboy that I had used previously. It hasn't rained properly… Read Full Review

By Zenithhome

Written on: 06/07/2015

Dear CMM12345,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★☆

“Loved the product once the process of selling was...”

Written on: 04/07/2015

I found the whole process that Zenith go through trying to sell you their products, laborious and cumbersome. Once I had chosen what I wanted and got a deal I was prepared to go with then things just got better and better. The surveyor was very nice and helpful, helping me to decide what was best for me. The people arranging the installation were so friendly and concerned that we should get a mutually convenient date. The actual installation went smoothly, and the guys that came were very… Read Full Review

By Zenithhome

Written on: 06/07/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“Installation of windows and doors”

Written on: 29/06/2015 by DaveCofLydd (1 review written)

Completely professional throughout the whole process and a pleasure to do business with. Highly recommended… Read Full Review

By Zenithhome

Written on: 01/07/2015

Dear DaveCofLydd

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★☆

“Typical camped sales, but great product.”

Written on: 07/06/2015 by Berger15 (2 reviews written)

Having already spoken to a couple of firms, I had an idea of how the camped sales rep, multiple call system worked. This was no different. Lovely as the chap was, all I wanted was the price. Once that was advised, it was the usual calls to manager, promotions offer and other discounts, whereupon the price was finally acceptable. Given the quality of the product we signed up. The surveyor was booked in very quickly, arrived on time and was very diligent. Delivery of the windows though was a… Read Full Review

By Zenithhome

Written on: 08/06/2015

Dear Berger15,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“Excellent Window Installation”

Written on: 05/06/2015 by angela.renshaw (1 review written)

We have just had 2 very large windows replaced and we are very happy with the result. The installers worked efficiently, making very little mess and they were pleasant and polite at all times. I would recommend them… Read Full Review

By Zenithhome

Written on: 08/06/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★☆☆

“Good product, unrealistic pricing and selling - front door”

Written on: 03/06/2015 by C968 (2 reviews written)

The Sales pitch was 2.5 hours long. It focused on all the quality elements and obviously had to follow a set format and nothing was allowed to be missed. For the customer this meant that it was not until the very end that you found out their price. Up to that point there were indications that discounts were available for doing a review, putting up an advertising board etc. For a door the initial price was £4000, with discounts etc this dropped to nearer £2000. So why not have a sales approach… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear C968,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“Zenith Staybrite has brightened up my house!”

Written on: 03/06/2015 by McCulloughwi292 (1 review written)

Good service from start to finish! The sales reps have always been informative and friendly. The surveyors were very efficient as were the installers who were also good entertainment value! The windows and door are excellent.My old windows let in drafts and noise from a main road, but that has certainly changed.My old windows were literally falling to pieces, so I definetely can feel the difference. The house is now much warmer than it was. Now the back door has been done the whole house now… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear McCulloughwi292,

Thank you for leaving feedback on your Zenith experience.

We are sorry to hear that you have had this experience with us with regards to the telephone calls. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE03/06/2015.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★☆

“Replacement windows”

Written on: 02/06/2015 by Thedalek (1 review written)

The initial discussion took up most of the afternoon but I ended up happy with the price and scope of the work to be done.Two windows were to be replaced, both were over 30 years old and showing their age.The surveyor arrived promptly and was efficient. The fitter worked hard, cleaned up after he had finished and got everything done in the quoted timescale. The new windows are a vast improvement in both sound proofing and quality of light in both rooms… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear Thedalek,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★★★★☆

“Double glazing”

Written on: 29/05/2015 by isMcElroy202 (1 review written)

9 d/g/windows replaced. Pleased with the result. Very little disruption and tidied up after installation. Windows installed over a three day period. Sales staff attended and while negotiations took a little time, we got the price to the level that we felt happy with and were not pressured at all. If you invite sale people into your house you expect them to pitch for the work. No good complaining if it takes a little time. Some people seem to find it hard to decline quotes. We would use them… Read Full Review

By Zenithhome

Written on: 29/05/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

Reply to this comment
Report this review
★☆☆☆☆

“Avoid Like The Plague!”

Written on: 24/05/2015 by Savannah453 (1 review written)

Do not under any circumstances let these people into your home! They will camp for hours trying to convince you that you've been selected for some BS promotion, then try and coerce you into signing up for their dodgy finance. All this, before finally giving you a massively over estimated quote, then making numerous calls to their "sales manager", pretending to negotiate a better deal - before finally giving you the quote you asked for in the first place (or they bullied you into). DO NOT LET… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE24/05/2015.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★★★☆☆

“New Flat Roof”

Written on: 08/05/2015 by AdaDunn (1 review written)

The finished roof looks very good and was completed in a day. They replaced our old felt flat roof with a rubberised material and also replaced some timber cladding with upvc. I cannot find fault with the work and it was not a great deal more expensive than local quotes for replacement felt which doesn't last. I would use them again but would try to beat their price down further… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“Excellent product and service”

Written on: 08/05/2015

Had French doors and a new porch fitted all made to specification. Both look fantastic and improve the look of the house. The team who came to fit both areas were friendly and worked really hard. The workmanship was excellent and they would not leave until everything was as it should be… Read Full Review

By Zenithhome

Written on: 27/05/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★☆☆☆☆

“Don't go there”

Written on: 02/05/2015 by Loop2469 (1 review written)

This company are well over priced and will stay in your home for hours don't let the in!!'!!!!!!!!!!!!! YOU HAVE BE WARNED !… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE02/05/2015.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
★★★★★

“The Best”

Written on: 28/04/2015

The sales reps were very good constant contact with the firm was consistent delivery date and time of arrival was as told at the begging of talking to rep fitting was perfect two very good experience fitters clean and very good workers fitted on time and no mess after fitting then explained about windows would recommend to any person looking for new windows… Read Full Review

By Zenithhome

Written on: 27/05/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

Reply to this comment
Report this review
overview