Zenith Reviews - www.zenithhome.co.uk

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Latest Reviews

★☆☆☆☆

“MISLEADING SALES TALK”

Written on: 23/07/2017

Automotive sales call state they will discount to remove your old windows ethically calling themselves Energy Solutions (not found on Google); name not given until agent arrives at house. Throws in a figure of £30,000 before starting the patter. Proceeds to talk about company going since 1969, thoroughly surprising after learning how they proceed with the sales talk! Chatted about his portfolio and customer satisfaction and then he rang his manager (putting him on loudspeaker) to say how he… Read Full Review

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★☆☆☆☆

“Thought the old days of double glazing selling had gone.”

Written on: 30/06/2017 by Ewingnf1956 (1 review written)

Do's and don'ts of dealing with Zenith Don'ts.... Don't deal with them. Don't expect customer service. Don't deal with Portsmouth if you want the truth. Don't ever expect to receive a call back when promised. Don't ever expect to be able to be able to talk to a manager. Do's Do expect to sit down for four hours to endure a very hard sell. Do expect to part with £149 without knowing what it's for. Do expect to be lied to, time and time again. Do expect customer service (except one guy, who… Read Full Review

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★☆☆☆☆

“Made an appointment for rep to call for a quote for...”

Written on: 30/06/2017 by Holt77 (1 review written)

Made an appointment for rep to call for a quote for front door and MAYBE 3 windows. Five and a half hours later he left with a signed contract for whole house. I paid a deposit of £149 for a SPECIAL price and had taken out a loan for £5000 for FURTHER discounts. I had to make a decision NOW!!!!! Discounts would not be on offer tomorrow. I am a loan pensioner without anyone else living with me. I feel stupid and used. I telephoned 3 days later to cancel windows, no problem. Telephoned loan… Read Full Review

Sham-Pane's Comment

Written on: 30/06/2017

Totally agree. Bullies and liars. Don't ever use Zenith

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★☆☆☆☆

“From a friendly door knock to an absolute nightmare of...”

Written on: 25/06/2017 by Michaelar1982 (1 review written)

From a friendly door knock to an absolute nightmare of a typical salesman that wanted to move in, followed by pestering phone calls. absolutely disgusting. I had already received a quote from a nice local privately owned company for all front windows. All are bay windows with one being the smaller bedroom size. I was quoted £750.00 for each large bay window (complete with support posts), and £350.00 for the smaller third window. I could also do them as and when i wanted to paying cash as i… Read Full Review

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★☆☆☆☆

“Typical sales scamming.”

Written on: 25/06/2017 by 189Clarke (1 review written)

From a friendly door knock to an absolute nightmare of a salesman that wanted to move in, and pestering phone calls that follow. They lie about government grants just to get into your home and then pressure you into signing up for finance. I had a quote from another company who were willing to work cash in hand at one window at a time for £750.00 per bay window. The guy from Zenith said they would beat it with the help of a government grant and would also work cash and one unit at a time… Read Full Review

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★☆☆☆☆

“Young Salesman no respect”

Written on: 23/06/2017

today 2 young men knocked the door when talking to them another interrupted saying he was their leader. when told I was not interested as I have builder coming to do the windows he tried once again to be smart as he left his comment was the builder had obviously stayed over and was coming back, you are obviously training this chap with the awful TV programme my neighbours and I would prefer not to see your company round here again!!!!… Read Full Review

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★☆☆☆☆

“Be aware!!!!!!!!!”

Written on: 22/06/2017 by Kris030 (1 review written)

From the first point of sale until now nothing but disappointment and lie . Hard selling, broken promises. Was made to take the Product on the first interview which didn't finish until midnight. Was told 4 weeks now it's been months of me chasing them and having to phone the area manager and no apologies or anything for the utter shocking customer service. Was told I couldn't have a refund for £150 admin fee disgraceful and was made to feel like it's my fault that no one has turned up to start… Read Full Review

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★☆☆☆☆

“disgusting ”

Written on: 22/06/2017 by maryfox56 (1 review written)

Loonatic driving in Portsmouth late at night van full of young loud men and woman in front seat. Music blaring looked high as a kite. Failed to stop at crossing nearly run myself and my husband over too interested on the mobile phone!!!… Read Full Review

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★☆☆☆☆

“PRESSURE SELLING AND WOULD NOT LEAVE OUR HOME”

Written on: 17/06/2017

HAD TO ENDURE A RIDICULOUS "PORTFOLIO" DISCOUNT AND IPAD PRESENTATION. KEPT SAYING WE WERE NOT INTERESTED IN BUYING WINDOWS TODAY JUST GETTING SOME QUOTES BUT SHE STILL TOOK OVER AN HOUR TO START MEASURING. SHE MEASURED EVERYTHING SO SLOWING AND KEPT STOPPING TO CALL THE OFFICE FOR SOME MADE UP REASON OR ANOTH TO PROLONG THE AGONY. WE HAD SAY 7 TIMES SH NEEDED TO SPEED UP AS WE NEED TO GO OUT BUT TO NO AVAIL. THE QUOTE ON THE DAY WAS 12K BUT 22K IF DID NOT SIGN UP. SHE KEPY… Read Full Review

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★☆☆☆☆

“Be careful!!”

Written on: 24/05/2017 by Abby192 (1 review written)

Zenith called my husband, talked about go green deals etc for our windows and they agreed to meet at our place about two weeks ago. The salesman came on saturday and told us it won't take long. He talked really slow. Three and half hours after that our brain couldn't think properly + two loud young kids at home because they bored of waiting,. They talked very slow on purpose so it slowed down our brain function too, I guess. Kept telling us about the deals they made for us,the cashbacks, and… Read Full Review

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★☆☆☆☆

“Top Tip”

Written on: 21/05/2017 by Shawn319 (1 review written)

If you want to avoid a 2.5hr sales pitch, think twice before inviting Zenith into your home. Sitting through a much practised and staged presentation for one genuine price is unreal… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THEM”

Written on: 13/03/2017 by gretle (1 review written)

I called to get a quote from these people and their procedures are strange. I am a new homeowner and just needed them to come and give me a quote, but for some reason everyone who was going to be living in the property had to be present at the evaluation, unheard of. I thought it was fishy. I told the customer service rep. that I would have to double check with my brother to see when he was available for the evaluation and requested for a call back at 4.30pm. I got a call back within the hour… Read Full Review

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★☆☆☆☆

“Had a quote wish I hadn't”

Written on: 28/02/2017 by EmirK (1 review written)

Had zenith round for a quote for new windows and doors. After being assured the appointment wouldn't take more than an hour Three hours later the rep was still in my house. After refusing a massively inflated first price the rep then offered to half the price.if I signed up right now. Right now being 21.30 at night. After informing zenith windows I wouldn't be signing anything tonight and that if he was willing to hold that price for two weeks I would consider it, his attitude became… Read Full Review

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★☆☆☆☆

“Quote for guttering, fascists and soffits.”

Written on: 23/02/2017 by GrahamMcDougall (1 review written)

I can't believe the ethics of the company. We had a lady here for 2.5 hours, far too long to just have a price for guttering. Also started talking about changing our energy provider and offering a timeshare offer, what that's all about?!!! Anyway the quote given was over £15,000 then when we said no was offered at £8900 and then discounted again to £5600 after doing the usual phone call to her manager. I can't believe that this is how zenith think they will get custom by offering such high… Read Full Review

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★☆☆☆☆

“How difficult can it be”

Written on: 08/02/2017 by 2772e (1 review written)

All my windows have been replaced over recent years by Zenith and whilst dealing with them is as expected, useless. i like the products. We recently agreed to have our front door and a new bifold rear doors fitted at the beginning of December, we agreed the costs and the the delivery was 4-6 weeks. Here we are in February and despite phone calls, promised delivery dates we are still waiting for them to be installed. The offices and staff are less than helpfull, unable to advise what is… Read Full Review

Ianjk's Response to 2772e's Review

Written on: 12/02/2017

I have heard a lot of people complain about zenith with poor installation and unfinished work seems a very expensive firm with a slap happy service. Only recommendation I have is steer clear otherwise you will regret it

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★☆☆☆☆

“Would you pay this”

Written on: 01/02/2017 by Napierka17 (1 review written)

Just been quoted nearly £15000 yes 15k for new guttering fascias and soffit. After I told salesman he is wasteing his time he managed to fine tune his quote to just under £7k. I told him I'm still not interested he tried again more calls to office. Still not interested eventually he left… Read Full Review

Kikienzo's Comment

Written on: 12/06/2017

I had windows measured on SATURDAY they were priced at 12k. HOWEVER they would be 22k if I signed up on SUNDAY. We asked 7 times for the rep to get on with measuring as we needed to go out but she still dragged it out to a 2 hour visit and kept calling the office to say she was SAFE and still at our property!

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★☆☆☆☆

“Fantastic sales ploy!”

Written on: 20/01/2017 by laRyan408 (1 review written)

We received a phone call from Zenith letting us know that they are offering £500 vouchers to everyone down our road for Windows, roofing etc.. because there will be road works which will cause inconvenience to us. I hadn't received a letter from the council to inform me of this so I thought it was strange from the get go. Never the less my partner let them make an appointment with us to discuss windows, but he did tell them we were not interested in buying just yet but zenith was keen to… Read Full Review

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★☆☆☆☆

“Insulting harrassment”

Written on: 20/01/2017 by 102Hess (1 review written)

Following an overly long quotation visit in my home (I was told it would be a quick measure up and a quote; however, it took 2.5 hours!) with a pleasant young Zenith employee who was obviously following Zenith's "hard sell" tactics, I have since received a barrage of calls from Zenith's call centre. My complaint lies with the follow-up calls rather than the consultation itself. I am incensed that any company could think that it is acceptable to call somebody 5-6 times in one day unless it's an… Read Full Review

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★☆☆☆☆

“Harassment years on!”

Written on: 07/01/2017 by 458Munro (1 review written)

They're digging through old paperwork and found our number, years on. Spoke to my elderly partner who 'admitted' we have wooden fascia boards and might consider having them replaced at ' some time in the future'. This has led to a claim that an appointment has been made, it hadn't (I heard the original conversation), then numerous witheld number calls in short succession, 15 today, followed by mobile number which I took, as a result of the message left by them previously. Typically on a… Read Full Review

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★☆☆☆☆

“Shocking from start to finish”

Written on: 14/12/2016 by Delightful1962 (1 review written)

Ok, the salesman was okay. But he didn't tell us that to prove that the windows were working we would have 'external condensation' until past midday. The fitters knew nothing about this 'atmospheric phenomenon'. I was threatened by someone from Job Worth Doing because I wouldn't sign the finance forms. Actually, I couldn't because the finance was in my husband's name. This man ( clearly not much of a man if he thought intimidating a female on her own was acceptable) frightened me. No-one has… Read Full Review

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