Zenith Reviews - www.zenithhome.co.uk

★★☆☆☆
2.3 / 5
462
37% of users recommend this
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Latest Reviews

★☆☆☆☆

“bad customer service ”

Written on: 17/07/2015 by Ashley378 (1 review written)

the man came round my house and was on my toilet fo 30 mins and he left skids on the bowl the dirty basterd… Read Full Review

By Zenithhome

Written on: 22/07/2015

Dear Ashley378,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE17.07.2015

Kind regards,
Zenith Customer Service

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★★★★★

“Excellent Job.”

Written on: 15/07/2015 by Schofieldfm293 (1 review written)

First class service from first meeting with rep. to completion. Kept up to date with progress, Helped with finance arrangements. From having the surveyor measure up to installation was quick and fitters were very professional and left no mess. A job well done and we are very pleased. What I would change is for the salesman to cut the "blurb" shorter and get down to giving the quotation quicker. Although dearer than local ones we consider we got value for money as they are far better made… Read Full Review

By Zenithhome

Written on: 16/07/2015

Dear Schofieldfm293,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★☆☆☆☆

“Won't stop ringing”

Written on: 09/07/2015 by KennaLowe (1 review written)

Had the sales guy round for what seems like a usual 2.5 hour meeting, of which less than 10 minutes was actually listening to my requirements. Obviously a preplanned out agenda the sales guy had little choice to do. Was frankly insulted by the 22K quote, and then by the sales tricks to bring it down - including "I just need to call the office to let them know I'm leaving" followed by another offer of nearly 2/3 off if I signed up that evening. Why I'm writing here is their customer service… Read Full Review

By Zenithhome

Written on: 14/07/2015

Hi,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE09/07/2015.

Kind regards,

Zenith Customer Service

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★★★★☆

“Workers were great, thank you”

Written on: 06/07/2015 by CMM12345 (1 review written)

Windows were a tad more expensive than I had hoped them to be, but they seem to be good quality. The facia was very reasonable and looks much better now. The workmen that did the installation were very good. Zenith were on the ball from start to finish, kept me in the loop with everything and checked mid-project to check I was happy with the work so far. The guys even attempted to patch up the bodge job on the conservatory from a cowboy that I had used previously. It hasn't rained properly… Read Full Review

By Zenithhome

Written on: 06/07/2015

Dear CMM12345,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★★☆

“Loved the product once the process of selling was...”

Written on: 04/07/2015

I found the whole process that Zenith go through trying to sell you their products, laborious and cumbersome. Once I had chosen what I wanted and got a deal I was prepared to go with then things just got better and better. The surveyor was very nice and helpful, helping me to decide what was best for me. The people arranging the installation were so friendly and concerned that we should get a mutually convenient date. The actual installation went smoothly, and the guys that came were very… Read Full Review

By Zenithhome

Written on: 06/07/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★★★★★

“Installation of windows and doors”

Written on: 29/06/2015 by DaveCofLydd (1 review written)

Completely professional throughout the whole process and a pleasure to do business with. Highly recommended… Read Full Review

By Zenithhome

Written on: 01/07/2015

Dear DaveCofLydd

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★★☆

“Typical camped sales, but great product.”

Written on: 07/06/2015 by Berger15 (2 reviews written)

Having already spoken to a couple of firms, I had an idea of how the camped sales rep, multiple call system worked. This was no different. Lovely as the chap was, all I wanted was the price. Once that was advised, it was the usual calls to manager, promotions offer and other discounts, whereupon the price was finally acceptable. Given the quality of the product we signed up. The surveyor was booked in very quickly, arrived on time and was very diligent. Delivery of the windows though was a… Read Full Review

By Zenithhome

Written on: 08/06/2015

Dear Berger15,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★★★

“Excellent Window Installation”

Written on: 05/06/2015 by angela.renshaw (1 review written)

We have just had 2 very large windows replaced and we are very happy with the result. The installers worked efficiently, making very little mess and they were pleasant and polite at all times. I would recommend them… Read Full Review

By Zenithhome

Written on: 08/06/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★☆☆

“Good product, unrealistic pricing and selling - front door”

Written on: 03/06/2015 by C968 (2 reviews written)

The Sales pitch was 2.5 hours long. It focused on all the quality elements and obviously had to follow a set format and nothing was allowed to be missed. For the customer this meant that it was not until the very end that you found out their price. Up to that point there were indications that discounts were available for doing a review, putting up an advertising board etc. For a door the initial price was £4000, with discounts etc this dropped to nearer £2000. So why not have a sales approach… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear C968,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★★★

“Zenith Staybrite has brightened up my house!”

Written on: 03/06/2015 by McCulloughwi292 (1 review written)

Good service from start to finish! The sales reps have always been informative and friendly. The surveyors were very efficient as were the installers who were also good entertainment value! The windows and door are excellent.My old windows let in drafts and noise from a main road, but that has certainly changed.My old windows were literally falling to pieces, so I definetely can feel the difference. The house is now much warmer than it was. Now the back door has been done the whole house now… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear McCulloughwi292,

Thank you for leaving feedback on your Zenith experience.

We are sorry to hear that you have had this experience with us with regards to the telephone calls. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE03/06/2015.

Kind regards,

Zenith Customer Service

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★★★★☆

“Replacement windows”

Written on: 02/06/2015 by Thedalek (1 review written)

The initial discussion took up most of the afternoon but I ended up happy with the price and scope of the work to be done.Two windows were to be replaced, both were over 30 years old and showing their age.The surveyor arrived promptly and was efficient. The fitter worked hard, cleaned up after he had finished and got everything done in the quoted timescale. The new windows are a vast improvement in both sound proofing and quality of light in both rooms… Read Full Review

By Zenithhome

Written on: 05/06/2015

Dear Thedalek,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★★★★☆

“Double glazing”

Written on: 29/05/2015 by isMcElroy202 (1 review written)

9 d/g/windows replaced. Pleased with the result. Very little disruption and tidied up after installation. Windows installed over a three day period. Sales staff attended and while negotiations took a little time, we got the price to the level that we felt happy with and were not pressured at all. If you invite sale people into your house you expect them to pitch for the work. No good complaining if it takes a little time. Some people seem to find it hard to decline quotes. We would use them… Read Full Review

By Zenithhome

Written on: 29/05/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★☆☆☆☆

“Avoid Like The Plague!”

Written on: 24/05/2015 by Savannah453 (1 review written)

Do not under any circumstances let these people into your home! They will camp for hours trying to convince you that you've been selected for some BS promotion, then try and coerce you into signing up for their dodgy finance. All this, before finally giving you a massively over estimated quote, then making numerous calls to their "sales manager", pretending to negotiate a better deal - before finally giving you the quote you asked for in the first place (or they bullied you into). DO NOT LET… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE24/05/2015.

Kind regards,
Zenith Customer Service

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★★★☆☆

“New Flat Roof”

Written on: 08/05/2015 by AdaDunn (1 review written)

The finished roof looks very good and was completed in a day. They replaced our old felt flat roof with a rubberised material and also replaced some timber cladding with upvc. I cannot find fault with the work and it was not a great deal more expensive than local quotes for replacement felt which doesn't last. I would use them again but would try to beat their price down further… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★★★★★

“Excellent product and service”

Written on: 08/05/2015

Had French doors and a new porch fitted all made to specification. Both look fantastic and improve the look of the house. The team who came to fit both areas were friendly and worked really hard. The workmanship was excellent and they would not leave until everything was as it should be… Read Full Review

By Zenithhome

Written on: 27/05/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★☆☆☆☆

“Don't go there”

Written on: 02/05/2015 by Loop2469 (1 review written)

This company are well over priced and will stay in your home for hours don't let the in!!'!!!!!!!!!!!!! YOU HAVE BE WARNED !… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi

We are sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE02/05/2015.

Kind regards,
Zenith Customer Service

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★★★★★

“The Best”

Written on: 28/04/2015

The sales reps were very good constant contact with the firm was consistent delivery date and time of arrival was as told at the begging of talking to rep fitting was perfect two very good experience fitters clean and very good workers fitted on time and no mess after fitting then explained about windows would recommend to any person looking for new windows… Read Full Review

By Zenithhome

Written on: 27/05/2015

Dear Guest,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★★★★★

“conservatory window and porch”

Written on: 25/04/2015 by keveren (1 review written)

excellent quality and the two workers were the best who done my window and conservatory excellent after care servvice clean and tidy while working explained everything well i would recommend zenith to all my friends i liked the way the work was done quickly and efficiently… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

Thank you for leaving feedback on your Zenith experience.

Kind regards,
Zenith Customer Service

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★★★★★

“Door Canopy”

Written on: 22/04/2015 by oxobisto (1 review written)

My experience was very smooth from start to end. A salesman arrived very promptly after my enquiry, discussed fully how my needs could be met, detailed very clearly the cost and procedures as they would occur. The surveyor arrived a few days later, he reiterated on what I had been told by the salesman and gave me an approximate time of installation which was duly accurate. The installers were polite, tidy and did a good job and I now have an amazing door canopy that compliments the front of my… Read Full Review

By Zenithhome

Written on: 27/05/2015

Dear oxobisto,

Thank you for leaving feedback on your Zenith experience.

Kind regards,

Zenith Customer Service

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★☆☆☆☆

“Zenith Front door and conservatory”

Written on: 22/04/2015 by 64Sanders (1 review written)

The usual story regardng salesmen pushy, rude,will not take no for an answer and hard job to get rid of them. My story started 2013 and story on going today! Firstly I had gutters drain pipes etc. done also a replacement front door. Firstly the gutters arrived with 2 fitters, wrong gutters and pipes were square and should have been round, that after a fortnight or so was sorted, then front door arrived front panel stratched so that had to be replaced, door then hung thought that satisfactory… Read Full Review

By Zenithhome

Written on: 27/05/2015

Hi,

We are very sorry to hear that you have had this experience with Zenith. Please contact our dedicated Customer Service Team so that we can address this for you promptly using the following reference: REVIEWCENTRE22/04/2015.

We look forward to hearing from your shortly.

Kind regards,

Zenith Customer Service

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