Zenith Reviews - www.zenithhome.co.uk

★★☆☆☆
2.3 / 5
496
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Latest Reviews

★☆☆☆☆

“DO NOT TRUST THEM!!!!!!!!”

Written on: 21/08/2016 by wuWelch106 (1 review written)

I gave two salesman a post dated cheque,MORE FOOL ME!! the cheque has been cashed within 2 days ,even though date was for in a months time. when i rung to be refunded, complain & cancel my order, woman was very rude & also said that it couldnt & didnt happen!!!! as i told her ,easy to change a 9 to an 8!!! Im shocked & disgusted that such a large company behaves in this underhand & illgeal way!! I have been advised mt my bank & if that money isnt paid back into my account ,what will happen next… Read Full Review

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★☆☆☆☆

“Exceptionally rude, poor knowledge high pressure sales ”

Written on: 21/08/2016 by gfSparks191 (1 review written)

All I wanted was a quote! Sales team insisted on my Wife being present but did not talk to her when the sales person arrived. Sales person arrived 20 minutes late,waffled on about how good the product was only looked at the front of my property and despite numerous attempts to extract a quote from her she managed to waffle on some more about health and safety and then asked me about my energy suppliers!!! What has my energy supplier got to do with a quote for facias? I explained several times… Read Full Review

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★☆☆☆☆

“Still Waiting!!!”

Written on: 15/08/2016 by Dianaf1975 (1 review written)

We ordered 2 bedroom windows and a landing window to be fitted by Zenith. This work was started on 22 July. 1 bedroom windown complete and landing window complete but, they managed to break the frame of the 2nd bedroom window so the large opening window was jammed. The two fitters told us they would have to order another frame to be made within 10 days. They left. We went upstairs to inspect what they meant and found one of them had knelt on our unit and broke the section across two… Read Full Review

Crystaljill's Comment

Written on: 15/08/2016

Fitter turned up at 2pm did wonderful job on his own.

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★☆☆☆☆

“Creepy and pushy”

Written on: 10/08/2016

We own a new house so obviousely didn't need work. Was approached by a salesperson but not interested but they were very persistent. The salespersons next tactic was to approach my 5 year old child thinking it was ok to start having a conversation with them! At which point told him to go away as he gave me the creeps and left me feeling quite uncomfortable. Just feel I need to put it out there that this in no way an acceptable sales tactic and I shall NEVER consider using their services due to… Read Full Review

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★☆☆☆☆

“Pensioners Beware”

Written on: 06/08/2016 by Gemma138 (1 review written)

My 83 year old mother agreed to have a quotation for a flat roof without having anyone else present. The salesman's starter quote was £22,000 but when she said that she couldn't afford that he said he had to phone his manager and then revised the quote to £10,000! This is still well over the realistic price of the roof. I have no doubt that if she had agreed to the original quote he would have sold it to her, this is disgraceful,practice. Thankfully she had the good sense not to commit… Read Full Review

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★☆☆☆☆

“hounded by zenith”

Written on: 03/07/2016 by Freddyw337 (1 review written)

I made the mistake of giving zenith my phone number regarding an enquiry. I was not happy with their pressure selling techniques so cancelled. Since then I have been plaged with calls from them. I have asked them not call anymore, I have been polite, curt, abrupt and downright rude, but they still call, I have barred various numbers but they keep using different phones to call. Worse company I have had to deal with in years… Read Full Review

Serina12458's Comment

Written on: 08/07/2016

stay away from this company. First Quote you get from them is beyond your imagination. I was quoted £20,000 for 2 Sq Meter porch. They keep sending new sales person & lower their quote until you said yes to their product. After several phone calls & 4-5 hours time spent with their salesman the quote came down to £5000 & I decided to go for it. The work was supposed to finish in a week. but it took 2.5 weeks in my case as the builder did not turn up with the right tools & the building material was not ordered on time. They have totally destroyed my driveway. I think they are only good at producing good windows not other building works.

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★☆☆☆☆

“refused to give me a quote”

Written on: 16/06/2016 by AudreyBurgess (1 review written)

after talking to the door salesman i agreed a time and date for a manager to come around and give me a quote on windows and doors. he called me 1 hour before he was due around,but when i told him my partner would not be present he said he could not give me a quote and it was company policy that partners must be present? i explained that i owned the house and my partner lives with me and has no financial input on the house. he still refused to quote? so if your a single house owner zenith do not… Read Full Review

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★☆☆☆☆

“NO MORALS”

Written on: 03/06/2016 by 242Bowen (1 review written)

Once they get your money. There is no after care. Forget the 10 year warranty. You believe you are purchasing a first rate product but is in fact the same as everywhere else but extremely over priced… Read Full Review

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★☆☆☆☆

“Incompetent and misleading. Never use them”

Written on: 20/05/2016 by Gregoryqf9 (1 review written)

I Recently we had the misfortune of using these people for what is to us a big job. Long story short, they installed a full length glass door even though we pointed to an exact copy of a half glass half plastic door that we already have. They installed the wrong door knocker on another door, took 12 weeks to install everything (correct or incorrect) when the contract states 4-6 weeks, again after we did all the chasing. They tried to refund £118 back for asbestos removal even thought we were… Read Full Review

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★☆☆☆☆

“Complete Nightmare from start to finish”

Written on: 28/04/2016 by DonnaBlackburn (1 review written)

I can not believe the way in which I was spoken to by staff at Bury St Edmunds branch, complete unprofessionalism and lack of customer service skills. I telephoned today to report that I had a chip in one of the window frames and the dog flap which had been installed in my back door was in fact a cat flap. We have paid in excess of £11,000 and when paying that kind of money you expect things to be right. On contacting Bury, the gentleman that answered the phone asked for my name and then… Read Full Review

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★☆☆☆☆

“Harrasing phone calls, Arrogant Sales Men”

Written on: 22/04/2016 by czMcKinnon232 (1 review written)

We were approached by a Zenith sales man over the weekend who said that they are providing 2 year, no obligation quotations within the area and asked if I would like someone to pop around, take a few measurements and provide a quotation for a new bathroom window (I had mentioned that we would be looking to purchase one in the next 2 years). 2 salesmen arrived on the Monday night at around 6pm. after around 2 hours of lecturing us about how much of a good company Zenith are but seeming very… Read Full Review

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★☆☆☆☆

“They employ Idiots!”

Written on: 08/04/2016

Just had one of their door-to-door canvassers call at my property. Obviously an 'Idiot of the Grade 1 variety' as no matter how many times I told him 'look we already have double glazing and a conservatory' (and even showed him) he still continued to attempt to 'bang on' about what Zenith 'were doing in the area and could offer me'. Got so frustrated at being hassled on a rare day off, as well as the fact that he didn't seem to be able to 'compute' the phrase 'not interested' that I had to… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 06/02/2016 by Kirby315 (1 review written)

Somehow convinced my naive mother that she could afford to pay for a set of windows with 30% interest per month. They also got her with the extras (insurance, call out service etc). The job was less than satisfactory and we had to call them back to redo parts that were done poorly… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 25/01/2016

Zenith have just had 3 salespeople knocking on doors and then collected in a minibus. Nice to see that they throw the rubbish out of the vehicle as they drive off. How charming! 15.00 hrs today. WHY?? … Read Full Review

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★☆☆☆☆

“New Sales Diddle?”

Written on: 09/01/2016 by Biggles01 (1 review written)

After enduring the 2.5 hours sales pitch, numerous phone calls to "The Manager" we arrived at a reasonable quote, which I was happy to proceed with. Three weeks later the Sales Rep returned claiming he had misquoted me and I need to pay an additional £450. I refused to pay, he was adamant I had to pay, so I canceled the Contract… Read Full Review

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★☆☆☆☆

“Pestering never ends - avoid at all costs.”

Written on: 16/12/2015 by Burghfield (1 review written)

This company pester constantly. We spent 3 hours with a salesman as we wanted a new front door. At the outset we told him we would not purchase on the night no matter what price he quoted. We asked for one figure - not a high start price then lots of discounts. The sales presentation went on forever. At the end it was £3700 for a new front door - pricey but the product looked good. He finally left when we made it very clear we were not going to sign anything. We told him we would contact the… Read Full Review

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★★☆☆☆

“Dont go near them will never leave you alone”

Written on: 14/12/2015 by 32Maurer (1 review written)

After installation of a conservatory which to say the least was not without its problems, there sales department wont leave you alone they lie why they are contact you DONT GO ANYWHERE NEAR THEM… Read Full Review

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★☆☆☆☆

“Bodge It and Scarper”

Written on: 05/11/2015 by CristianDavidson147 (1 review written)

Oh dear, where do I start? We ordered an electric garage door from them and firstly they completely missed the install appointment without telling us then turned up 2 1/2 hours late when they did decide to arrive. The so called 'installation manager' was rude, unpleasant and intimidating about fitting the door and signing the satisfaction note. He stood over me whilst I filled out the satisfaction survey and insisted untruly that it has to be done then. We complained and they tried to sell us… Read Full Review

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★☆☆☆☆

“WINDOW INSTALLATION”

Written on: 03/11/2015 by LenArmour (1 review written)

Am very disappointed with the aesthetics of the plastic window sill end cappings. These are glued inplace over the end of the sill leaving gaps around the profile and protrude around the end of the sill and look cheap & nasty. Had I known about this design and appearance before installation I would have opted to have retained the original wooden sills. A much better neater looking end cap should have been designed to snap into the inner hollow sill profile with the outer profile to match the… Read Full Review

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★★★★★

“Replacement windows & door”

Written on: 02/11/2015 by STELLAMW (1 review written)

Our 27 year old Zenith windows had performed well however we wanted wider openings to allow an easier exit in a case of emergency but without changing the overall appearance of the house. After being very impressed with the two windows initially installed we decided to change the remaining ones, and the back door as well. Installation was quick and efficient and we greatly appreciate having a lower threshold on the back door(as suggested by salesman). Now that colder weather is here we are… Read Full Review

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