Written on: 16/06/2013
We ordered two doors in April then saw a report on Yale on TV which showed the bad experiences people had had with them. We tried to cancel but weren't able to, were told one of doors was custom built so we couldn't get our money back on it. This was in early May - after repeated calls the doors still haven't been fitted. They keep telling us one of the doors has gone missing. This has been going on for 6 weeks. We don't understand what's going on. The two companies involved keep telling us to ring the other company. It's really frustrating and we're really unhappy with them. We wonder if the doors will ever arrive and reading all these bad reports I wish we hadn't chosen to buy these doors from them. I wish we'd searched for reviews earlier.
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