could improve lots

Windows Are Us, Stratford-upon-Avon - www.windows-are-us.co.uk
★★★★★
4.7
98.0% of users recommend this
  • Value For Money

Guest's review of Windows Are Us, Stratford-upon-Avon - www.windows-are-us.co.uk

“could improve lots”

★★★☆☆

written by on 01/08/2015

We have now used windows are us twice and although pleased the first time not so happy this time. We asked for the second fitting of windows to fit in with being away on holiday,we could not have them fitted when we wanted.I took a day off work for the surveyor to come and measure up,losing a days pay,late afternoon I had to rush out to an emergency appointment. I contacted windows are us to be told it would be later still about three days later the surveyor turned up not impressed.The new windows have been fitted and I have noticed the window furniture itself is not the same,and although we are happy with the windows I was constantly on the phone chasing them,even I got fed up of phoning,the deposit was paid into there account and we were not informed whether they had received it, not a small amount either.This time no representative has called to take the deposit,no after sales to ask if everything is ok not happy at all.

  • Value For Money

Windowsareus's Comment

Written on: 31/01/2016

Dear valued customer,

We do apologies about the late surveyors visit, we always give an estimated time of arrival for the surveyor on initial inquiries, then for the surveyor to call to book on an appointment. The surveyor has a planned route of work, so if in some cases it isn't convenient for either party, we will have to re book, this can sometimes delay a survey and have a knock on effect for installation.

With regards to handles and furniture, because of the nature of our industry, and with the fact that manufacturers do change handles and systems in an effort to constantly improve, unless an installation is completed from start to finish in its entirety, then we unfortunately cannot guarantee that the handles would be the same. As it was in this case, there was quite some time between the first installation contract and the second and our manufacturers had changed the styles of the window handles very slightly in this period, so they will of been different. It is impossible for us to offer assurances in this scenario that everything will match exactly.

We do hope that this is a fair retort to your comments above.

Kind Regards
Windows Are Us

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