Walkers Window Company Reviews - www.walkerswindows.com

★★★☆☆
3.4 / 5
44
61% of users recommend this
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Latest Reviews

★★★★★

“Installation of bi-fold doors”

Written on: 18/10/2016 by Tobytyke01 (1 review written)

I would like to thank Walkers Windows for a first class installation of a first class product. Myself and my husband are over the moon with our new bi-fold doors with blinds inside the glass. We were impressed from start to finish. Your showroom is stunning, your sales staff so helpful and not pushy at all. Regards … Read Full Review

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★★★★★

“Very good windows, doors, and workmanship”

Written on: 25/06/2016 by JUDY1954 (1 review written)

I am extremely pleased with both the quality of the windows and doors, and the quality of the workmanship. The workers did a top quality job from start to finish. They were very professional and they fit the windows and doors perfectly. I dealt with the sales team, and they were fantastic. I've used Walkers Windows a few times in the past and I would recommend them to anyone. The new windows and doors gave the house a wow factor and certainly added value to the house (built circa 1836)… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH !!!”

Written on: 03/05/2016 by 48Weaver (1 review written)

After a visit by the salesman, then the surveyor all was agreed on a price,colour,position of letter box and installation date etc. I received a phone call a day later informing me that the door we had agreed on I was not able to have the letter box in the position we agreed. So this meant the salesman and surveyor didn't know anything about the products ? So after I told them that I didn't want the door, I was then told that I would be able to have the design I asked for. confused ?? I was… Read Full Review

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★★★★★

“New Door, great job.”

Written on: 01/12/2015 by barnesp (1 review written)

From start to finish we could not have wished for better service. The door is excellent quality and fitted expertly. The fitters arrived as arranged and wasted no time completing the job. We are very grateful to all at Walkers windows… Read Full Review

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★☆☆☆☆

“Renaiged on Contract”

Written on: 12/10/2015 by Yeseniah316 (1 review written)

Please do not touch this Company. After much "shopping around" we decided on Walkers Windows. We agreed a price and signed a contract with card details taken for the deposit. Next day the salesman came back to advise that he had made a mistake and that the price should have been £500.00 higher. Speaking to the Sales ~Manager, "The quote was a genuine mistake". The out shot of it all is that Walkers do not want to know anything about it. They think handing back a signed contract by both parties… Read Full Review

By Walkerswindows

Written on: 22/10/2015

Hi,

In response to your review of Walkers Windows i feel it necessary to apologise once again for any inconvenience caused. However as i previously explained the contract that was signed by yourself clearly states "All contracts are subject to surveyors reports and findings" and therefore you were informed within 24 hours of signing the contract that we would not be able to install the goods outlined within your agreement. As you are aware the contract was returned along with your deposit the same day so as not to cause you any further inconvenience.

Regards

Walkers Windows

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Dhyrs545's Comment

Written on: 24/10/2015

The point is, I would like readers to understand you did not renege on the contract after a survey or anything justifiable like that. You simply cancelled my contract on the basis that your salesman apparently undercharged by £500.00! It is all very well requesting an extra £500 24 hours later but it has been extremely uncomfortable and embarrassing having to go back to other companies whom we had already advised we were going with someone else.
The fact is you are a totally unreliable and unprofessional organisation if you can't get a simple quote correct the first time.
As you know we invested a lot of time, effort and expense in choosing you as a company.
It is on this basis I strongly recommend prospective purchasers go elsewhere and not waste their time with Walkers.
For the record, the salesman came no less than 3 times to finalise the measurements and costs.....
At least you admit you caused us inconvenience [or at least "no further inconvenience" ] so a simple gesture of goodwill would have gone a long way.

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★★★★★

“Impressive performance from Walkers Windows”

Written on: 26/08/2015 by Ernestw120 (1 review written)

Our house was in desperate need of new guttering and facias. We got several companies in for quotes, but the chap from Walkers was knowledgable and we did not feel pressurised nor taken for fools on price. Highly impressed with final product, looks brilliant and certainly sorted out the problems that we had. Within 24 hours of installation we had a tottential downpour and for the first time in a couple of years no overflowing gutters! The lads who came to fit the cutters and facias were… Read Full Review

By Walkerswindows

Written on: 22/10/2015

Dear Customer,

many thanks for your kind words regarding our "impressive" team of installers and sales personnel. All members of staff involved in your project have been informed of your comments and are highly delighted that you have spent the time to post a review on the site. don't forget that we offer a recommend a friend reward scheme which can be accessed through our website should you know of anyone that requires our services.

many thanks once again

Walkers Windows

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★☆☆☆☆

“avoid, run or keep your old windows.”

Written on: 12/07/2015 by Elianna142 (1 review written)

Salesman great, could sell sand to Arabs, unfortunately this is the only good thing about this company, Failed to do the job in designated time insufficient fitting team poor workmanship ruined bathroom through broken tiles, read clause 7 before signing contract.  Aggressed for payment in full although work incomplete; we found the tone of their e-mails rather nasty.  We dealt with a director and we found his attitude to be arrogant and ignorant.  The list is endless avoid this company at all… Read Full Review

By Walkerswindows

Written on: 21/07/2015

Hi,

It's great to see that you are pleased with the sales side of our company; however, it is with disappointment that you see fit to write such a negative review regarding the installation with Walkers Windows.

In reference to the fitting running over schedule, I would argue that all the work was completed within the specified time slot, however, due to how your old windows were installed, on brackets it created a problem when removing your bathroom window. The workmanship is to a good standard and has been checked by more than one member of our management team. The issue you have is with the damage to the tile, which Walkers Windows has attempted to rectify by trying to source a replacement for you - despite clause 7 stating that the company cannot accept liability for this. After extensive research, it came to light that the tile was over 25 years old and was no longer available to purchase. You will not accept anything else.

It comes as a surprise too that you would review a product that you do not own as you have not paid for your installation yet. Your argument that it is incomplete is invalid as you will not allow us back on site to merely finish the trims on the windows until we agree to cover the cost of re-tiling your entire bathroom (approx £1,000!)

One of our Directors has made several attempts to come to an amicable agreement with you but, living in the compensation culture that we live in; we now feel we are in an impossible situation as you refuse to negotiate.

If you have taken time to read this reply to this review, a member of Walker's staff would love to speak with you in order to allay any concerns you may have. As a company that has been in business for over 30 years, it is unfortunate that we have particular customers that would rather write a review on here rather than speak directly with us as we are more than happy to try and resolve any complaint or query

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Michaelmjo3's Comment

Written on: 24/07/2015

OH dear, seems quite a lot of customers are dissatisfied with the quality of work you carry out, and some without a response from you ! a rebuild at their cost?

You gave a schedule of 1.5 days to complete, you took 3 days and did not finish, you argued the work was completed within the allotted time scale , however you contradict this when you state we would not allow you access to complete the job, so which statement do you stand by? Is it because you sent an inadequate sized fitting team?

The two inspections of your workmanship was carried out before completion, how can this be a true inspection? and one of them slightly biased as problems outlined were discarded immediately.

We don't just have an issue with a tile we have several issues that include broken tiles, however as usual you seem to choose to ignore these issues and would rather bully for payment than rectify works in order to achieve payment. We would like to reiterate what issues you are already aware of, refer back to previous e-mails as we can ! Removing items from our property without consent, When politely asking for said items back on several occasions, you played ignorant and offered no real answers is this legally correct? a 32 inch crack to main wall in master bedroom this is one of many, shot plaster to the third bedroom, cracks or chips to all window sills, previous work carried out to this property: back door needs re - alignment inner frame snapped, French doors to where day light can be seen not weather proof by any means, all these issues were pointed out whilst the director was carrying out his inspection, his response was a shrug of his shoulders yet in clause 7: all work other than tile and wall fittings will be rectified by Walkers windows, you clearly breach your own contract details but are quick to quote them when the situation benefits yourselves.

You blame the damage of our property to the brackets on the old windows, yet Walkers Windows had full knowledge of the brackets because of prior work carried out on our property, but you failed to inform us or the contractors to this potential problem. Very amateurish in my humble opinion !

Could you please list the offers made by your director so we can assess them, as so far we have not received any formal offers, just demands of full payment for work not yet finished or rectified. Which then led to aggressive correspondence and threats of legal proceedings.

I am however prepared to pay in full if you provide an independent window surveyor (by agreement) to come and inspect your workmanship and him to be 100% satisfied with the work you have carried out and no further work is necessary other than your 25mm inner trim.

Or you agree to use our home in your sales brochure, showing all internal photographs to show off your quality workmanship and how your home will look after Walkers windows have installed their goods.


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Mags44's Comment

Written on: 15/08/2015

I'm afraid to say your reply doesn't convince me you are trying to resolve problems also your company hasn't been trading for over 30 years it has gone bust since the first company started please check out on companies house to confirm more like 7/8 years good luck

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Vstokes's Comment

Written on: 31/07/2015

Very true I have the same problem that is still ongoing since I had my conservatory built in 2012. They don't ring you back, absolutely shocking customer service, when finally you think they are doing something they send someone around to look at the problem they say they will be in touch but never do, then when you ring to speak to them i am told they don't work for the company anymore which has happened to the last 5 managers who have been round. Do they think we are stupid!!! I am now taking legal action against them.

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★☆☆☆☆

“Dreadful company - Beware”

Written on: 17/04/2015 by 189Dickson (1 review written)

We are disgusted with the service received throughout from Walkers Windows when building our extension. Time scales were not adhered to, work was shoddy, far too many mistakes were made. Workers were pulled off tasks before completing them leaving them rushed and doing a poor job. Project management was non existent hence we never knew what was happening when. Walkers sought money when they were due non and the job nowhere near complete. We were told the job would be 3 weeks. It's now over a… Read Full Review

By Walkerswindows

Written on: 12/06/2015

Hi,

We are sorry to hear that you feel this way about your installation by Walkers Windows last year. Due to a very successful advertising campaign and a high volume of referrals from satisfied existing customers, the installation department was working to their absolute limits in order to achieve the desired timescales of our customers, sometimes under circumstances that are unfortunately beyond our control.

This is by no means an excuse and in our endeavours to improve our service we are keen to learn from any mistakes made, if you wish to highlight them please feel free to contact our Sales Manager Charles Whitehead to discuss further.

We would like to express that there have been a lot of changes here at Walker Windows Ltd over the last 12 months in order to satisfy customer’s requirements and expectations. We have now appointed two installation managers with over 30 years industry experience who will proactively and promptly deal with any issues that may arise.

Thank you for your feedback

Walkers Windows Ltd

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★★★★★

“Job well done”

Written on: 14/04/2015 by AngandStu (1 review written)

The lads have just left after doing our roofline (facias, soffits and dry liners)and we are over the moon with the work they have done. They were here for two days and we have no complaints whatsoever. They were polite, hard working and have done an excellent job. All the mess which came down from the roof was swept away before they left. So glad that we chose to ignore all the negative reviews on here. WELL DONE WALKERS WINDOWS! Lets hope that they make as good a job when they come to fit the… Read Full Review

Angandstu's Response to AngandStu's Review

Written on: 28/05/2015

We have now had all our windows and doors replaced by Walkers and apart from the surveyor not picking up on the fact that there were no lintels, nor noticing that there was only one gallows support under our large bay window instead of three, we are very happy with the work that has been done. Marvellous job!!

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★★★★★

“best thing ever done”

Written on: 25/03/2015 by davenjayne (1 review written)

We have recently had a conservatory built by Walkers Windows, after signing the contract I started reading reviews left by other customers about this company. Both me and my husband began doubting whether we should have looked at another company having read some negative comments that other customers had written, all I can say is don't believe all you read!! From the minute the salesman arrived to the minute the job was signed off completed we can find no fault with anyone from the bricklayers… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS .... YOU HAVE BEEN WARNED”

Written on: 13/01/2015

MY ADVICE …. AVOID THIS COMPANY AT ALL COSTS. Its 12 months since Walkers took a lot of money from my wife and I and in return provided us with nothing but heartache and misery. As result of their failures and pathetically poor building work, we have had to pay another company James Harvey Builders to completely demolish and rebuild our orangery. … Read Full Review

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★★★★★

“Great windows What a difference ”

Written on: 30/12/2014 by Vaughanbk462 (1 review written)

walkers have installed all new windows in our home and I'm amazed at the difference they have made since we've had this cold spell. We are very pleased with the service we received right from the start and even more pleased that they had them completed before the weather turned. Thanks to all involved… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 22/12/2014 by Tanner377 (1 review written)

Terrible customer service and unsatisfactory product. I failed to do my research and have paid a costly price for it… Read Full Review

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★★★★★

“excellent from start to finish”

Written on: 01/11/2014 by Wallaceac499 (1 review written)

I contacted walkers after seeing one of their vans working in my street. the salesman called and gave me a quote and explained all I wanted to know. the surveyor called took precise measurements and the went through the salesmans details to make sure what we thought we were getting was what we were getting. we had changed our minds on a few minor details and this was changed for us. when the fitters arrived they were polite and dust sheeted the hallway and where they were working when they had… Read Full Review

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★★★★★

“Quality Quality Quality”

Written on: 07/10/2014 by Ziegler310 (1 review written)

Just had a new conservatory that looks fantastic! After signing our contract with Walkers, we were giving dates of a survey, and from there given a date when the work would start. There was a little mess, which we were expecting due to knocking through into the kitchen, but it was well cleaned up by the fitters that came. Great service from the office staff who kept us well informed of trades that were coming! BIG BIG thanks to [name removed], he really got the job moving and made it all go… Read Full Review

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★★★★★

“Very professional. ”

Written on: 05/10/2014 by Janinetaylor (1 review written)

We decided that walkers windows was the best company to use to install our conservatory. Not only were the staff friendly and helpful, the price was reasonable too. When it came to our conservatory being built, the fitter's were fantastic..... Leaving no mess & installing the conservatory to a very high standard. We are so happy with the extra space. I would use walkers windows again... A friendly, professional service & a reasonable price too… Read Full Review

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★★★★★

“Excellent ”

Written on: 04/10/2014 by elMyers123 (1 review written)

Excellent product and service, From sales to fitting everything was very professional all products was as described the surveyor was very in depth with all our needs and described all the fitting process in detail . The fitters looked after our property with great care and was very nice to deal with on day one they fitted two bay windows which was flat windows to start with the difference it made to the look of our house was amazing and there was no mess left at all . On day two of our… Read Full Review

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★★★★☆

“went as planned”

Written on: 04/10/2014 by leedsleedsleeds1 (1 review written)

After ordering our orangery we were concerned to see some of the negative reviews posted , but after reassurances from both the sales manager and the surveyor , we agreed to continue with the project. pleased to say everything went to plan with only a couple of minor niggles special thanks to the office staff for constant phone calls & e mails keeping us "in the loop " all in all very happy . keep up the good work. … Read Full Review

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★★★★★

“Great service”

Written on: 03/10/2014 by Dixonkc1968 (1 review written)

Just had all our windows and doors replaced by Walkers Windows. The service from start to finish was excellent. No pushy salesman, very good price and excellent fitting team. They came to do the job on the day agreed and took great care of minimizing the mess caused. All surfaces were covered, carpets protected and hoovered up after each window completed. The fitters were polite and no trouble at all, the job was down for 3 days but completed in just 2. Everything is good and we are very very… Read Full Review

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★★★★★

“highly recommendable”

Written on: 03/10/2014 by ngTempleton146 (1 review written)

Recently had windows installed by walkers windows this took alot less time than I thought which was very helpful as I have a newborn baby. The workers were very polite and the price wasn't that bad either. I would definitely recommend to friends and family. Thanks very much guys!!! ;)… Read Full Review

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