Walkers Window Company Reviews - www.walkerswindows.com

★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 06/08/2014

One of the worst companies I've ever delt with Customer service is shocking Attitude towards staff is terrible a very high turn over of staff tells you there's a fundimental problem with this company I would stear well clear of walkers windows at all costs… Read Full Review

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★☆☆☆☆

“WALK AWAY !!!”

Written on: 14/07/2014

In June 2013 we made one of the biggest mistakes we have ever made – we agreed a contract with Walkers Windows to replace the fascias, guttering, downpipes and dry verge system to the gables. We bitterly regret this decision it has caused an immense amount of pain. It is best to describe the sequence of events in a timeline: 4/6/13 Signed contract with Walkers after salesman described exactly how work was to be done with pictures of scaffolding etc. We stressed need to prevent damage to… Read Full Review

Garyleeds's Comment

Written on: 16/07/2014

Who advised you that Walkers Windows (Huddersfield) are no longer signed up to the DGCOS? We have a current dispute being looked at by the DGCOS. Thanks

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Mandh's Comment

Written on: 16/07/2014

I was advised by Bryan Wignall - the manager in charge of mediation. I am led to believe that customers who already have a DGCOS agreement will have their agreement honoured, but new customers will not have DGCOS protection. Suggest that you confirm with Bryan and hope your dispute is resolved satisfactorily.

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A-Consumer's Comment

Written on: 20/07/2014

I spoke to the DGCOS on Friday 18th July 2014 at which time it was confirmed that Walkers are no longer members of this organisation. Similarly, if you look at Walkers own website repference to the DGCOS is significant in its absence. Further, the DGCOS are obliged to investigate any complaints raised during Walkers period of membership. Walkers freely move from accreditation to accreditation and one would have to ask why, any business with sound credentials would surely be happy to remain as members of a like minded body whilst conversely, a reputable body would be less than happy to be associated with a company who's ethics are questionable.

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★★★★★

“Great customer service”

Written on: 13/07/2014 by Karl71 (1 review written)

I contacted Walkers 4 years after having windows fitted and explained that my bathroom window handles were very difficult to open and that one window lock had broken and was unsecured even when closed. I was going on holiday so needed a quick solution. Sure enough, the repair guys were dispatched the following day. They arrived, replaced the mechanism and handles and advised me on aftercare (oiling) which I had never done and do recall being advised to do so at the time of fitting. All this… Read Full Review

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★☆☆☆☆

“Terrible Company to Deal With”

Written on: 04/07/2014 by garyleeds (1 review written)

We are absolutely appalled at the way Walkers Windows go about their business. In March we purchsed 1 x 5 bi-fold doors, 3 x bay windows and 1 x front door. We specifically asked how long the work would take to complete. The salesman said 2 to 2 1/2 days, the surveyor told us 3 days maximum. When the fitters turned up they said they'd been booked on the job for three days but they knew it would be a 6 or 7 day job. The work actually took 6 days. The company did not forwarn us of the extent… Read Full Review

A-Consumer's Response to garyleeds's Review

Written on: 05/07/2014

Your remarks and comments are absolutely bang on. My experience is that Walkers don't give a dam about complaints they're only interested in your money. Their promises are meaningless and empty and are again made with the sole intention of again getting their hands on your money. Don't pay them a penny (not even a deposit) until your completely satisfied with the finished product ... which could be never - better still don't don business with them at all. As for the DGCOS they are toothless and a complete waste of time as is the so called guarantee. Even if as in my case, your refer a complaint to them, unless Walkers agree to mediation they won't look at your complaint and surprise surprise Walkers are not interested. Legal action as Walkers knows, is expensive and time consuming, the CAB is the best option and the more dissatisfied customers who make formal complaints via the CAB and Trading Standards the better, maybe with enough complaints Trading Standards will close them down. STAY AWAY FROM WALKERS WINDOWS - YOU HAVE BEEN WARNED

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Garyleeds's reply to A-Consumer's Comment

Written on: 07/07/2014

Indeed, I have spoken to the DGCOS today and, whilst the case is being taken up, it does appear that Walkers Windows have to agree to be involved in mediation. The other issue, that no-one appears able to deal with, are the accusations a particular director of the company has made against me. He claimed I'd told him to 'Go **** yourself' whilst my four year old daughter was present. I did raise my voice slightly (for which I've apologised to him) but I certainly did not use those words and neither was my daughter present at the time. Equally, both the director in question and the managing director have accused me of making threats against the company, simply because I have informed them that I contacted Citizens Advice for help and that I've lodged the complaint with the DGCOS. I was simply informing them of my actions, these certainly cannont be misconstrued as threats. I've asked them to retract both accusations but they refuse to do so. They really have no sense of customer service or good business practice at all.

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★☆☆☆☆

“Bad attitude”

Written on: 24/04/2014 by Cunninghamgr27 (1 review written)

I have decided to write this review after coming of the phone after speaking to the sales man in Huddersfield. After a very heated conversation in which the salesman asked me to come to Huddersfield and face him face to face, "take that how you wish" I have decided to write this review and warn you to check the small print of your guarantee. After retiring from the Army I decided to buy my wife a conservatory to thank her for the 22 years I had spent away from her and my children. I paid… Read Full Review

Walkerswindows's Comment

Written on: 01/05/2014

It is a great shame to Walkers Windows that you feel like you have been mislead in terms of your guarantee.

As a Company we make all our customers aware of our guarantee policy from the start of the buying process. It is also clearly outlined on the reverse of all our Sales Agreements which our customers are urged to read before signing. I would urge any customers unsure of the policy to simply as one of our Sales Representatives at the time of purchase and we will be more than happy to answer any questions you may have.

Likewise, we are still are more than happy to replace the pane of glass in your conservatory. However, as you may recall your conversations with our service engineer who visited your property free of charge was aggressive to say the least. As were your phone conversations with two different ladies in our office and finally our Sales Manager who had to step in due to the manner in which you had spoken to his colleagues.

Walkers Windows are pleased to see that you have been happy with your conservatory for the past 6 years as you have never reported any faults before this time. Your review does state however that you had a problem with your electrics and hired your own electrician to see to the issue – however we have no such record of any phone conversation regarding any faulty electrics and we may have assisted with this (depending on circumstances) had you given us chance. Furthermore, your review appears to contradict itself as you state before you mention your electrics that you, ‘felt very comfortable with it until about a month ago when one of the glass panels started to mist.’

It seems such a shame for you to give us such a bad review when you have said yourself that you have never had any problems before now and in fact the only problem you have had in 6 years is that Walkers Windows will not replace the glass free of charge as it is out of guarantee by just over one year.
If you would like a quotation for new glass please do not hesitate to call the office and we will be more than happy to assist. I will keep your details to hand in case of such call.

Thanks for taking the time to write a review, your opinion matters to us.

Darren Coates
Sales Manager
Walkers Windows

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Mryan7894's Comment

Written on: 01/05/2014

report to the Double Glazing Ombudsman Service (DGCOS) Customers of theirs are protected under this scheme. They will be able to advise on the points you mention within the review. Call them now. They were very helpful with my complaint (also against Walkers)

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★★★★★

“A big thank you to everyone at Walkers”

Written on: 14/04/2014 by CassiusWentworth239 (1 review written)

I'm not one for writing reviews but I feel I must thank everyone at Walkers for the excellent work they carried about at our home. My wife and I visited their showroom amongst others recently to enquire about an orangery. I must say that the quality I saw in the showroom was far superior to the many of the others so we decided to get a quote. The salesman who visited us took time to design exactly what we wanted and gave us what we thought to be a competitive price. Everyone from the surveyor… Read Full Review

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★★★★★

“A Big Thank You ( to all at Walkers Windows).”

Written on: 08/04/2014 by Tobytyke1 (1 review written)

Many thanks for our fabulous Orangery. We love it. Thank you for your professionalism from beginning to end. You excelled in customer service, your staff are a credit to you. Thanks again for the beautiful orangery, we can now sit and enjoy our recent retirement. Best Regards Mr & Mrs Bagshaw… Read Full Review

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★★★★★

“High quality product”

Written on: 04/04/2014 by Douglasue111 (1 review written)

Recently had a small conservatory plus windows and doors from Walkers Windows. The whole process was a delight, from our initial visit to the showroom, the knowledgable sales designer and the hard working teams that did such a great job of fitting. We paid a bit more than some other companies had quoted but feel this product will last for ever. We would not hesitate in recommending Walkers to anyone wanting a really great job from a first class local company. We have already noticed a… Read Full Review

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★★★★★

“What a relief”

Written on: 31/03/2014 by DebbieFletch (1 review written)

When we starting looking for windows and doors it seemed like it would be trauma. Who do we go to? Who to trust? We decided to try Walkers showroom just to have a look, one of the best decisions we have ever made. Ordered and had them fitted. Thought it would be a pain to have workman in our house but they were a lot better than expected. The end result is brilliant looks like a different house. Walkers was the best choice and we would recommend them to anyone… Read Full Review

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★★★★★

“Orangery Installation ”

Written on: 19/03/2014 by RickyChurchill (1 review written)

Dear Walkers Windows We would like to take this opportunity to thank all your team for a excellent service you provided when fitting our orangery. From start to finish your team made us both feel at ease at what was a big decision making process for us. We came back time after time to view your orangery and was always met by helpful and courteous staff. I loved the orangery from first viewing " but would we have the same standard", look and feel about it on our home? Oh yes and more, we… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 16/02/2014

best way to write this is probably a timeline. 11/10 walkers came out & we ordered upvc wood grain effect interior french doors with satin finish handles & hinges. 17/10 surveyor came to measure up but didn't seem too sure about best way to measure! 07/11 fitters arrived,1st thing they said was they could not complete the job today as the architrave to go round the door had not been ordered & they had no tape to fit the astragal bars.the surveyor turned up & after a phone call said it could… Read Full Review

Mryan7894's Comment

Written on: 23/04/2014

We've had similar issues as have others looking at social media in recent months!!!!

I'm not sure how but Walkers Windows are protected undder the DGCOS Scheme and I urge anyone delaing with this company to complain to the DGCOS if you have any problems - they simply should not be allowed to continue working in this way.

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Garyleeds's Comment

Written on: 03/07/2014

Do you have any details of the social media complaints regarding Walkers Windows from Huddersfirld? We are in dispute with them and have recently lodged a formal complaint with the DGOCS. I've just been told by a director of the company that 'I'm not bothered who you complain to, it means nothing to me.' This is a frankly appalling attitude and I'd like to read other customer expiernces of dealing with this firm.

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★★★★★

“The best windows by far”

Written on: 28/01/2014

We recently had windows and doors installed at our property by walkers and I have to say that we are so pleased with the new windows & doors, it's made such a difference to our house. Many thanks to the team at walkers for an excellent installation I just wish we'd done it years ago! Mr & mrs White… Read Full Review

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★★★★★

“fandabidosie”

Written on: 22/01/2014

We initially had a quote from Walkers Windows.... They were a little more than we expected, but went with it as you pay for what you get. We were pleasantly surprised at how excellent the service was. The locking system was the best we saw ( we went to serveral showrooms) I could not recommend Walkers enough!! Mr & Mrs Gray… Read Full Review

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★★★★★

“Did a brilliant Job. Thankyou!”

Written on: 22/01/2014 by Shaun10000 (1 review written)

Just had a new patio door fitted by Walkers. Was very impressed by the service from the initial visit from the salesman to the fitter polishing the door (very tidy workers). There were plenty of colours to choose from and the door is really good quality and sturdy. As for critisisms, I can't think of any. Thanks again Walkers!… Read Full Review

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★★★★★

“Glad I wasn't put of by some of theses reviews ”

Written on: 22/01/2014

I thought it only fair to write this as I was very nearly put of by reading some of the reviews I had read earlier . I t started when I visited the showroom on leeds road huddersfield , I was really impressed with the help and support by the staff there we book a appointment for one of there sales advisors to call and as agreed they called he explained all what walkers would do and how they would do it , we were interested in all the window and possible a conservatory . After seeing the lovely… Read Full Review

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★★★★☆

“french windows”

Written on: 09/11/2013

great service work men polite left my house clean and tidy.cleaned all my windows before they left do not understand the bad reviews would recommend them to any one… Read Full Review

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★☆☆☆☆

“Stay away from walkers windows”

Written on: 16/10/2013 by Thebrackens (1 review written)

From start to finish the job was a joke and now after being up for 3 months the plaster has started cracking and the roof leaking! So after just about finishing with the decoration it is going to have to be reprinted at my expense may I add. I was given a time scale of 4 weeks.....9 weeks later it was finally finished for no other reason than poor communication and organisation on behalf of walkers windows. after a week and a half of the builders not turning up and no one being able to… Read Full Review

Mryan7894's Response to Thebrackens's Review

Written on: 23/04/2014

We've had similar issues as have others looking at social media in recent months!!!!

I'm not sure how but Walkers Windows are protected undder the DGCOS Scheme and I urge anyone delaing with this company to complain to the DGCOS if you have any problems - they simply should not be allowed to continue working in this way.

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★☆☆☆☆

“I feel like removing all the windows”

Written on: 07/10/2013 by Tmobile (1 review written)

Where do I start.... The sales guy was in my house from 10am till 5.30pm. Generally chatting about he's life and how good walkers windows are and their fitters. Originally I was advised that the windows would be installed over 2 days and 2 gangs working on the job. Basically 1 gang turned up, a day late and took several days, including 2 weekends. Each time they left. I was left with dust everywhere and I had to go around ensuring the dust sheets were in place and their shoes were off. Just… Read Full Review

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★★★★★

“I Couldn't be happier”

Written on: 26/09/2013 by mags44 (1 review written)

A big thank you walkers windows for the conservatory you fitted to my house, I was extremely happy with the whole experience, your salesman was very helpful and very patient with me as I didn't know what design I wanted, your workmen were very polite, hard working and left my house clean and tidy, I couldn't have asked for nicer people in my home, I am absolutely delighted with my purchase and would recommend everyone to use your company. Thank you again Margaret Counsel… Read Full Review

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★☆☆☆☆

“Disappointed Conservatory”

Written on: 11/08/2013

Used Walkers to install our Conservatory after visiting their showroom. When we visited their showroom everything was pristine, I wish I could say that for their workmanship. The day of installation we received a phonecall to say the installers could not attend because of a van problem! Ok, these things happen so I gave them the benefit of doubt! Anyhow two days later they turned up and the attitude of the builder was terrible, so rude and obnoxious! After supposedly completing my… Read Full Review

Pennyarry's Comment

Written on: 09/12/2013

What's the outcome?
It's awful when we trust such 'supposed professionals'

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Richard23's Comment

Written on: 19/12/2013

Ombudsman got involved and eventually they sent someone out but it's still not right. I will never use or recommend this company again.

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Mryan7894's Comment

Written on: 23/04/2014

Did you deal with the DGCOS? How did you find them? We have found them helpful and sorted out our problems but how they (Walkers WIndows) continue to get away with this is beyond me!

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Mryan7894's Comment

Written on: 23/04/2014

We've had similar issues as have others looking at social media in recent months!!!!

I'm not sure how but Walkers Windows are protected undder the DGCOS Scheme and I urge anyone delaing with this company to complain to the DGCOS if you have any problems - they simply should not be allowed to continue working in this way.

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