Walkers Window Company Reviews - www.walkerswindows.com

★★★★☆
3.6 / 5
67% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Walkers Window Company - www.walkerswindows.com - Ask a question now

Media Gallery for Walkers Window Company - www.walkerswindows.com

Walkers Window Company - www.walkerswindows.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 22/12/2014 by Tanner377 (1 review written)

Terrible customer service and unsatisfactory product. I failed to do my research and have paid a costly price for it… Read Full Review

Report this review
★★★★★

“excellent from start to finish”

Written on: 01/11/2014 by Wallaceac499 (1 review written)

I contacted walkers after seeing one of their vans working in my street. the salesman called and gave me a quote and explained all I wanted to know. the surveyor called took precise measurements and the went through the salesmans details to make sure what we thought we were getting was what we were getting. we had changed our minds on a few minor details and this was changed for us. when the fitters arrived they were polite and dust sheeted the hallway and where they were working when they had… Read Full Review

Report this review
★★★★★

“Quality Quality Quality”

Written on: 07/10/2014 by Ziegler310 (1 review written)

Just had a new conservatory that looks fantastic! After signing our contract with Walkers, we were giving dates of a survey, and from there given a date when the work would start. There was a little mess, which we were expecting due to knocking through into the kitchen, but it was well cleaned up by the fitters that came. Great service from the office staff who kept us well informed of trades that were coming! BIG BIG thanks to [name removed], he really got the job moving and made it all go… Read Full Review

Report this review
★★★★★

“Very professional. ”

Written on: 05/10/2014 by Janinetaylor (1 review written)

We decided that walkers windows was the best company to use to install our conservatory. Not only were the staff friendly and helpful, the price was reasonable too. When it came to our conservatory being built, the fitter's were fantastic..... Leaving no mess & installing the conservatory to a very high standard. We are so happy with the extra space. I would use walkers windows again... A friendly, professional service & a reasonable price too… Read Full Review

Report this review
★★★★★

“Excellent ”

Written on: 04/10/2014 by elMyers123 (1 review written)

Excellent product and service, From sales to fitting everything was very professional all products was as described the surveyor was very in depth with all our needs and described all the fitting process in detail . The fitters looked after our property with great care and was very nice to deal with on day one they fitted two bay windows which was flat windows to start with the difference it made to the look of our house was amazing and there was no mess left at all . On day two of our… Read Full Review

Report this review
★★★★☆

“went as planned”

Written on: 04/10/2014 by leedsleedsleeds1 (1 review written)

After ordering our orangery we were concerned to see some of the negative reviews posted , but after reassurances from both the sales manager and the surveyor , we agreed to continue with the project. pleased to say everything went to plan with only a couple of minor niggles special thanks to the office staff for constant phone calls & e mails keeping us "in the loop " all in all very happy . keep up the good work. … Read Full Review

Report this review
★★★★★

“Great service”

Written on: 03/10/2014 by Dixonkc1968 (1 review written)

Just had all our windows and doors replaced by Walkers Windows. The service from start to finish was excellent. No pushy salesman, very good price and excellent fitting team. They came to do the job on the day agreed and took great care of minimizing the mess caused. All surfaces were covered, carpets protected and hoovered up after each window completed. The fitters were polite and no trouble at all, the job was down for 3 days but completed in just 2. Everything is good and we are very very… Read Full Review

Report this review
★★★★★

“highly recommendable”

Written on: 03/10/2014 by ngTempleton146 (1 review written)

Recently had windows installed by walkers windows this took alot less time than I thought which was very helpful as I have a newborn baby. The workers were very polite and the price wasn't that bad either. I would definitely recommend to friends and family. Thanks very much guys!!! ;)… Read Full Review

Report this review
★★★★★

“Over the moon”

Written on: 03/10/2014 by 25Doherty (1 review written)

Me and my wife purchased a conservetory from walkers windows, from the initial sale to completion took just over 4 weeks. We are over the moon with the final finish and quality of installation. All of the staff were very helpful and professional. Thank you I would highly recommend… Read Full Review

Report this review
★☆☆☆☆

“Nightmare to deal with”

Written on: 25/09/2014 by dsrogan (1 review written)

After getting a few quotes we decided to go with Walkers Windows, Huddersfield for our conservatory. At the same time they persuaded us to update the adjoining utility room. It was the most expensive quote, but “those nice people from Walkers” said it would be well worth it. We duly paid our deposit on 28th June, with an expected completion date of end of July/early August. They said the surveyor would be in touch to arrange a visit within a couple of days. After four days or so when… Read Full Review

Airedale1's Response to dsrogan's Review

Written on: 26/09/2014

You say you could not fault the workmanship but a base or walls 40 mm out is down to the bricklayers

Reply to this comment

Dsrogan's reply to Airedale1's Comment

Written on: 26/09/2014

In my review I did actually say that the builders were rubbish.

Reply to this comment

Airedale1's reply to Dsrogan's Comment

Written on: 26/09/2014

Sorry did not read it correctly they used to be a good company but went into liquidation and started again seven years ago

Reply to this comment

Muppethunter's reply to Airedale1's Comment

Written on: 01/11/2014

you sound like an organ grinders monkey you muppet

Reply to this comment

Rebs438's Response to dsrogan's Review

Written on: 03/12/2014

I am about to pen an almost identical scathing review following our horrific experience with this company over the summer. Would it be possible to get in touch with you?

Reply to this comment
Report this review Read 5 Comments
★★★★★

“Superb job fitting windows!”

Written on: 17/09/2014 by Batcheloruk466 (1 review written)

An excellent job by Walkers fitting our windows. Got expert advice from both salesmen and project manager, nothing was too much trouble for them. The fitters did an excellent job of fitting the windows and clearing and cleaning up afterwards. This work was over a few days and at all times they were courteous and focussed on the job well done. Energy efficiency and the quality of all the materials are superb. We would have no hesitation in recommending Walkers Windows to others… Read Full Review

Report this review
★☆☆☆☆

“Arrogant .....find a better company.”

Written on: 16/09/2014 by Rosielee53 (1 review written)

Salesmen are slick and convincing but nothing else lives up to expectations. The small conservatory we have had built has been ok in the end, but what should have been a quick straight forward job but instead was behind schedule and construction lasted over a month due to many niggles caused by poor workmanship which had to be sorted. Made many errors with everything from the build itself to mistakes relating to billing for the finished job. The attitude of certain managers and most especially… Read Full Review

Report this review
★★★★★

“Good job!”

Written on: 12/09/2014 by KristinHubbard412 (1 review written)

I have used walkers a number of times over the years and always been satisfied with there work. We have Just had a conservatory built by them and the whole job couldn't have gone smoother. From start to finish I cannot fault there workmanship especially the fitting team. Many thanks to all involved I'm sure we're going to have many years of enjoyment out of our new conservatory… Read Full Review

Report this review
★☆☆☆☆

“Don't use this outfit”

Written on: 09/09/2014 by AnthPark (1 review written)

I would not use or recommend this company to fit anything! I purchased windows and a conservatory a little over two years ago and recently one of the hinges on the conservatory doors snapped. They sent an engineer who said it was not coverered by the warranty as they considered it to be "furniture". They quoted me just shy of 275 pounds to fix it? When I questioned the figure they said it included two hours labour, which included travelling time from Huddersfield. Considering that I live in… Read Full Review

Philmay1's Response to AnthPark's Review

Written on: 01/11/2014

I find it amazing people never read the guarantee if a car breaks down out of the warranty period you pay for it, is windows any different you sound like a little school kid taking his bat and ball home

Reply to this comment

Anthpark's reply to Philmay1's Comment

Written on: 01/11/2014

Blimey! Have you just awoken from a long sleep?

From the tone of your remark you either work for this outfit or, have never worked in a customer facing environment.

If you had, you would know that, what your customers think and good service is what keeps you in business.

And,as you do not know all of the circumstances surrounding my comments, your response is a little immature!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Not fit for purpose”

Written on: 30/08/2014 by Shayla386 (1 review written)

Worst customer service ive ever seen, rude staff, wont return calls, management extremely un profesional, product is badly made and poorly fitted! You only have to read the trail of misery to realise this is a company to avoid!… Read Full Review

Report this review
★☆☆☆☆

“WALK AWAY !!!”

Written on: 14/07/2014

In June 2013 we made one of the biggest mistakes we have ever made – we agreed a contract with Walkers Windows to replace the fascias, guttering, downpipes and dry verge system to the gables. We bitterly regret this decision it has caused an immense amount of pain. It is best to describe the sequence of events in a timeline: 4/6/13 Signed contract with Walkers after salesman described exactly how work was to be done with pictures of scaffolding etc. We stressed need to prevent damage to… Read Full Review

Garyleeds's Comment

Written on: 16/07/2014

Who advised you that Walkers Windows (Huddersfield) are no longer signed up to the DGCOS? We have a current dispute being looked at by the DGCOS. Thanks

Reply to this comment

Mandh's Comment

Written on: 16/07/2014

I was advised by Bryan Wignall - the manager in charge of mediation. I am led to believe that customers who already have a DGCOS agreement will have their agreement honoured, but new customers will not have DGCOS protection. Suggest that you confirm with Bryan and hope your dispute is resolved satisfactorily.

Reply to this comment

A-Consumer's Comment

Written on: 20/07/2014

I spoke to the DGCOS on Friday 18th July 2014 at which time it was confirmed that Walkers are no longer members of this organisation. Similarly, if you look at Walkers own website repference to the DGCOS is significant in its absence. Further, the DGCOS are obliged to investigate any complaints raised during Walkers period of membership. Walkers freely move from accreditation to accreditation and one would have to ask why, any business with sound credentials would surely be happy to remain as members of a like minded body whilst conversely, a reputable body would be less than happy to be associated with a company who's ethics are questionable.

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Great customer service”

Written on: 13/07/2014 by Karl71 (1 review written)

I contacted Walkers 4 years after having windows fitted and explained that my bathroom window handles were very difficult to open and that one window lock had broken and was unsecured even when closed. I was going on holiday so needed a quick solution. Sure enough, the repair guys were dispatched the following day. They arrived, replaced the mechanism and handles and advised me on aftercare (oiling) which I had never done and do recall being advised to do so at the time of fitting. All this… Read Full Review

Report this review
★☆☆☆☆

“Terrible Company to Deal With”

Written on: 04/07/2014 by garyleeds (1 review written)

We are absolutely appalled at the way Walkers Windows go about their business. In March we purchsed 1 x 5 bi-fold doors, 3 x bay windows and 1 x front door. We specifically asked how long the work would take to complete. The salesman said 2 to 2 1/2 days, the surveyor told us 3 days maximum. When the fitters turned up they said they'd been booked on the job for three days but they knew it would be a 6 or 7 day job. The work actually took 6 days. The company did not forwarn us of the extent… Read Full Review

A-Consumer's Response to garyleeds's Review

Written on: 05/07/2014

Your remarks and comments are absolutely bang on. My experience is that Walkers don't give a dam about complaints they're only interested in your money. Their promises are meaningless and empty and are again made with the sole intention of again getting their hands on your money. Don't pay them a penny (not even a deposit) until your completely satisfied with the finished product ... which could be never - better still don't don business with them at all. As for the DGCOS they are toothless and a complete waste of time as is the so called guarantee. Even if as in my case, your refer a complaint to them, unless Walkers agree to mediation they won't look at your complaint and surprise surprise Walkers are not interested. Legal action as Walkers knows, is expensive and time consuming, the CAB is the best option and the more dissatisfied customers who make formal complaints via the CAB and Trading Standards the better, maybe with enough complaints Trading Standards will close them down. STAY AWAY FROM WALKERS WINDOWS - YOU HAVE BEEN WARNED

Reply to this comment

Garyleeds's reply to A-Consumer's Comment

Written on: 07/07/2014

Indeed, I have spoken to the DGCOS today and, whilst the case is being taken up, it does appear that Walkers Windows have to agree to be involved in mediation. The other issue, that no-one appears able to deal with, are the accusations a particular director of the company has made against me. He claimed I'd told him to 'Go **** yourself' whilst my four year old daughter was present. I did raise my voice slightly (for which I've apologised to him) but I certainly did not use those words and neither was my daughter present at the time. Equally, both the director in question and the managing director have accused me of making threats against the company, simply because I have informed them that I contacted Citizens Advice for help and that I've lodged the complaint with the DGCOS. I was simply informing them of my actions, these certainly cannont be misconstrued as threats. I've asked them to retract both accusations but they refuse to do so. They really have no sense of customer service or good business practice at all.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Bad attitude”

Written on: 24/04/2014 by Cunninghamgr27 (1 review written)

I have decided to write this review after coming of the phone after speaking to the sales man in Huddersfield. After a very heated conversation in which the salesman asked me to come to Huddersfield and face him face to face, "take that how you wish" I have decided to write this review and warn you to check the small print of your guarantee. After retiring from the Army I decided to buy my wife a conservatory to thank her for the 22 years I had spent away from her and my children. I paid… Read Full Review

Walkerswindows's Comment

Written on: 01/05/2014

It is a great shame to Walkers Windows that you feel like you have been mislead in terms of your guarantee.

As a Company we make all our customers aware of our guarantee policy from the start of the buying process. It is also clearly outlined on the reverse of all our Sales Agreements which our customers are urged to read before signing. I would urge any customers unsure of the policy to simply as one of our Sales Representatives at the time of purchase and we will be more than happy to answer any questions you may have.

Likewise, we are still are more than happy to replace the pane of glass in your conservatory. However, as you may recall your conversations with our service engineer who visited your property free of charge was aggressive to say the least. As were your phone conversations with two different ladies in our office and finally our Sales Manager who had to step in due to the manner in which you had spoken to his colleagues.

Walkers Windows are pleased to see that you have been happy with your conservatory for the past 6 years as you have never reported any faults before this time. Your review does state however that you had a problem with your electrics and hired your own electrician to see to the issue – however we have no such record of any phone conversation regarding any faulty electrics and we may have assisted with this (depending on circumstances) had you given us chance. Furthermore, your review appears to contradict itself as you state before you mention your electrics that you, ‘felt very comfortable with it until about a month ago when one of the glass panels started to mist.’

It seems such a shame for you to give us such a bad review when you have said yourself that you have never had any problems before now and in fact the only problem you have had in 6 years is that Walkers Windows will not replace the glass free of charge as it is out of guarantee by just over one year.
If you would like a quotation for new glass please do not hesitate to call the office and we will be more than happy to assist. I will keep your details to hand in case of such call.

Thanks for taking the time to write a review, your opinion matters to us.

Darren Coates
Sales Manager
Walkers Windows

Reply to this comment

Mryan7894's Comment

Written on: 01/05/2014

report to the Double Glazing Ombudsman Service (DGCOS) Customers of theirs are protected under this scheme. They will be able to advise on the points you mention within the review. Call them now. They were very helpful with my complaint (also against Walkers)

Reply to this comment
Report this review Read 2 Comments
★★★★★

“A big thank you to everyone at Walkers”

Written on: 14/04/2014 by CassiusWentworth239 (1 review written)

I'm not one for writing reviews but I feel I must thank everyone at Walkers for the excellent work they carried about at our home. My wife and I visited their showroom amongst others recently to enquire about an orangery. I must say that the quality I saw in the showroom was far superior to the many of the others so we decided to get a quote. The salesman who visited us took time to design exactly what we wanted and gave us what we thought to be a competitive price. Everyone from the surveyor… Read Full Review

Report this review
overview