Valuedoors UK Reviews - www.valuedoors.co.uk

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Latest Reviews

★★★★★

“New front door”

Written on: 01/09/2015 by CoCa15 (1 review written)

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Value doers uk, Great easy web site with a great selection of doors, I liked the fact that the price onsite included everything in total, inclusive of measuring installation and vat, they responded very quickly to my request sending out the engineer to measure sizes, fill paper work out and give me an installation date. All went to plan very little mess made on fitting, old door and frame taken away, and we are now proud of our new quality door that looks great. One major point you pay nothing… Read Full Review

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★★★★★

“Great Value Without Cutting Corners”

Written on: 31/08/2015 by barryd86 (1 review written)

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The Installer was prompt for both measuring up and installation. He kept me informed throughout the ordering process for the door (from measuring to installation took roughly 10 days). The chap was courteous and very professional. He was diligent at all stages from prepping through to clear up. I will definitely use again in the future… Read Full Review

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★★★★★

“Fantastic installation service”

Written on: 28/08/2015

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Installation was done well, with confidence and exactly how we wanted, and the installer took pride in the quality of his work. The installer asked for clarification on our specific requirements e.g. type of beading we wanted from choice of 3, new position in door opening, which was appreciated. The installer kept the work areas tidy throughout the process internally and externally, sweeping and vacuuming as he went - a breath of fresh air from some trades I have dealt with. Overall very… Read Full Review

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★★★★★

“what a find”

Written on: 26/08/2015

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We have just had two doors installed and what a change, no pushy salesmen, just choose your items on the website then call your nearest installer and book your survey. The quality is excellent, the installer very efficient and cleans and tidies up at the end, we are really pleased with the whole process… Read Full Review

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★★★★★

“Great products, service and price.”

Written on: 26/08/2015 by upvc4me (1 review written)

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After having 3 doors fitted by Value Doors, and clearly being happy with the quality of product and workmanship, we had no hesitation in using them for the windows too. Again, everything was fitted efficiently, on time and to a very high standard. Unlike with the majority of workmen, absolutely no stress whatsoever was caused to us in either installation… Read Full Review

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★★★★☆

“Excellent”

Written on: 19/08/2015

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From initial contact with value doors to completion, I was most impressed. I would have no hesitation in recommending them to family and friends. The fitter came out quickly and as arranged he measured up and gave us very good advice. He then came back on the time and date arranged and fitted the stable door to our satisfaction and removed the old door and frame. The fitter was very professional and courteous and we were very satisfied with him, the product and the price we paid. I… Read Full Review

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★★★★★

“Very efficient workmen left everything clean and tidy,...”

Written on: 19/08/2015 by Mckaylan1962 (1 review written)

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Very efficient workmen left everything clean and tidy, great value so pleased I was recommended Value Doors would not hesitate to recommend them to my friends and family, the doors and windows I purchased were first class… Read Full Review

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★★★★☆

“Patio door instalation..”

Written on: 14/08/2015 by Ronbarker (1 review written)

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Arrived 8 50 am to fit new doors never stopped working.a real tradesman. Nothing was a bother any thing you wanted done he said no problem it's all part of the service. Getting to stop for a cup of tea was difficult as he never stoped . Doors were competed at 1am first class job,after tidying up any vacuuming the carpets he was off to his next job. This man will never be out of work… Read Full Review

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★★★★★

“Brilliant from start to finish!”

Written on: 14/08/2015 by Kerrymackay (1 review written)

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I wish I was allowed to name names!From the initial (and subsequent) phone calls with the man in the office who was very helpful, to fitting,there was not a bit of hassle. Mr K on the phone was non pushy which I very much appreciated having dealt with 6 other companies who ranged from insistent to downright threatening! The prices are fantastic but even if Valuedoors had been at the top end of the quotes I still would have given them the business, the main reason being that I felt I could TRUST… Read Full Review

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★★★★★

“Efficient service & good quality product.”

Written on: 12/08/2015

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A refreshing change to have a company who are upfront about the pricing of the doors on their internet site which made choosing the required door very easy. The whole transaction from start to finish was done with no high pressure sales techniques experienced . The survey carried out by the actual fitter was done in less than 30 minutes and he was polite and courteous throughout. The actual fitting was thorough and totally professional and all trace of work was cleaned up as the fitters went… Read Full Review

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★★★★★

“Brilliant and super efficient”

Written on: 12/08/2015 by zkWagner46 (1 review written)

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Superb service from the initial consultation to the actual installation of the front door. The choice designs and type are impressive… Read Full Review

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★☆☆☆☆

“MY NEW £1000.00 Composite Door LEAKS RAIN.”

Written on: 03/08/2015 by leakingdoor (1 review written)

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My New £1000.00 Knarsborough Composite Door Let Rain In on the 1st day It Rained. After an attempt by Valuedoors to try to repair door with Mastic Sealer Failed to STOP RAIN from Leaking into our Kitchen. I have contacted Valuedoors 8 times but it looks like they have gone quite and the £1000.00 Factory Reject Door that they fitted is acceptable by VALUEDOORS. Be Warned Customers because Valuedoors does not seem to have a CUSTOMER SERVICE Dept that is able to give me the NEW DOOR that I… Read Full Review

By Valuedoorsukltd

Written on: 03/08/2015

Dear Sir
It is very rare that we respond to online reviews, however, on this occasion we feel we must.
At Value Doors UK we pride ourselves on providing the best customer service possible.
I have detailed below the series of events that have happened since you contacted us.
You sent an email to us on the Saturday morning 25-7-15 explaining the issues you were facing.
Less than 20 minutes later one of our customer service team had made telephone contact with you, apologised and tried to put an action plan in place with you. At the end of that call you verbally abused and swore at our employee, even though he was trying to help you.
38 minutes after your initial email, we sent you a professional and pleasant email response detailing what would happen and letting you know that we had passed your details onto your local branch manager.
57 minutes later, you chose to abuse my member of staff again, this time in an email. (I will not post your words on the internet for fear of upsetting our readers.)
On the Monday following your emails, our National Service Manager contacted you by phone and arranged for your installer to visit you the very next day. On Tuesday you chose to send a lengthy email of complaint asking for this to be resolved, even though you were fully aware that our installer was due later that day?
Our local Branch Manager visited you to affect repairs on Tuesday evening.
On the Wednesday you rang and explained that the new sealant had not worked. It was agreed (even in the absence of photographs that we requested from you) that we would replace your door free of charge. No fuss, no fight required. We advised you that it would take approximately two weeks for your new door to be manufactured. You stated that you were happy for that to happen.
On Friday 31-7-15 (12.24pm) you chose to send a further lengthy email of complaint, which did not mention that you had agreed to have a completely new door in replacement? To ensure that you had not forgotten about your door being replaced, we attempted to call you but got no answer. We then rang you 3 more times on Friday afternoon, but again got no answer.

In your review above you state that you have contacted us 8 times. Each time you have contacted us we have acted in a professional, prompt and customer centric manner, even though my staff have been abused by you in the process. We have not ignored you, or gone quiet.
Our phone lines are open Monday to Friday 9am to 8pm, Weekends we are open 9am to 6pm.
For clarity your door did not cost £1000.00 but was in fact £819.00 inc vat – fully fitted.
In our opinion, the true test of a company is not how they perform when things go right and according to plan, but how they react when things don't go exactly as everyone would have hoped, as was the case with your door. I firmly believe that on this occasion we have lived up to our reputation for going above and beyond.
As promised, we will be in contact with you when your replacement door is ready for installation.

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Leakingdoor's reply to Valuedoorsukltd's Comment

Written on: 04/08/2015

A NEW BAD QUALITY DOOR £1000.00 SUPPLIED AND FITTED BY VALUEDOORS LEAKED ON 1st Day of RAIN.
Most Of Your comments are UNTRUE but you know this anyway....BAD REJECT FAULTY DOORS being fitted by Valuedoors is not acceptable.

Its because I am standing up to Horrible Firms like yours you do not like it because you can not Talk your Way out Making,Supplying and fitting a Reject Door.. Be Honest and Give me your Customer a New Quality Made Composite Door and not a FACTORY REJECT...Not Hard to do is it....Customers know their Legal Rights ok.

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Leakingdoor's reply to Leakingdoor's Comment

Written on: 22/08/2015

SINCE 3/8/2015 when VALUEDOORS gave a reply on this site Promised to Supply my Family with a New Composite door to replace the Substandard FactoryReject Door Leaking they supplied & fitted on the 15th July 2015.

They said 14 days to manufacture the door. They made the same Broken Promise on the 29th July 2015 but have FAILED to deliver on Valuedoors EmptyPromises.

I have evidence & Proof that they have been contacted via Email & Phone sdo many times but they will not reply back and have again gone Quite again.

I have explained that they have a duty under the Sales Of Goods & Services Act to repair orReplace the Faulty Reject Door they Fitted and I have Paid in Full for but they refuse to even acknowledge the UK Consumer Laws.

Please Uk Customers this is the Worst company my Family have ever dealt with and Please consider that they might be best avoided or you could end up Losng your MONEY with a long fight on your hands like my family are experiencing and we know how some firms like to RIP OFF VULNERABLE PEOPLE that they think will not fight back....BE WARNED.

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★★★★★

“Brilliant from start to finish”

Written on: 30/07/2015 by JenniferDundee (1 review written)

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We would have no hesitation about recommending Value Doors. Karl was more than helpful and explained everything clearly when we ordered our door. We paid £100 deposit, the remainder to be paid only when we were happy with the completed job, which is what happened. Next it was the installation, who was also most helpful when he came to measure up, explaining everything that would happen. He did a brilliant job, cleaning up as well, he even brought a hoover!! Brilliant service… Read Full Review

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★★★★★

“Value Back Door.”

Written on: 28/07/2015 by lordyduke (2 reviews written)

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Very pleased with appearance, fitting and cat flap! There was no mess, in fact the whole experience was completely painless. I am sure the house will be draught free and warmer this winter… Read Full Review

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★★★★★

“An excellent service”

Written on: 28/07/2015

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The Value Doors service was excellent: from my initial enquiry, through the survey, to the installation. The staff were knowledgeable and professional. Appointments were arranged swiftly, to much tighter deadlines than competitors, and the price for the job was significantly lower than the 6 other national and local companies I contacted. The fitters were terrific: on time, worked non-stop and produced a high-quality finish, and left a clean work area. Only 3 weeks from my initial enquiry to a… Read Full Review

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★★★★★

“Front door installation ”

Written on: 23/07/2015

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We used Value Doors twice to install two front doors, and the company is really great! We use the same fitter - Rodney, who is absolutely fantastic in what he does. He process is very clean and straightforward: get measurements, choose the design, the fitter then will order the door and advise on available slots for fitting (usually in 2-3 weeks). On the day the fitter comes at 9:30 and he is usually done by 3pm, leaving the place around the newly fitted door even cleaner it was before. The… Read Full Review

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★★★★★

“High security uPVC door: Excellent product and service”

Written on: 22/07/2015 by PNB47 (4 reviews written)

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Having decided that my existing front door was in need of replacement, I checked out various suppliers online. Unlike many of the nationally advertised brands, which were reluctant to quote prices until after a site survey, I found that Value Doors were completely upfront and transparent in that respect, even including prices for additional accessories. I was extremely impressed by their large choice of door styles and glazing options, and these were a major factor, along with the ability to… Read Full Review

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★★★★★

“composite front door”

Written on: 15/07/2015 by trace272 (1 review written)

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So pleased with my new front door. Exactly what we wanted had everything we requested. Looks fantastic. The service was excellent and the fitting went without any problems. Have al ready registered the key and received confirmation. I would certainly recommend value doors… Read Full Review

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★★★★★

“Best Front Door Ever!”

Written on: 15/07/2015 by SarahLeth (1 review written)

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We chose Value Doors because it does exactly what it says on the tin! Brilliant value doors that look beautiful. We went for a black composite front door and it looks amazing, totally changes the look of the house for the better. The whole experience was fuss free from the intial booking phone call to the fitters. The fitters turned up on time, worked quickly and cleaned up any mess afterwards. We would definitely recommend Value Doors to anyone considering any type of door… Read Full Review

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★★★★★

“Supply and fitting of French Doors”

Written on: 12/07/2015 by RiyaKnight (1 review written)

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French Doors were fitted, this involved cutting out brickwork from under the existing window. This was carried out in a very tidy manner with all waste removed. The new doors are of a very good quality with good security locking. Overall I am very satisfied with the price, fitting and the very pleasant window fitters. I would not hesitate in recommending Valuedoors and would certainly use again… Read Full Review

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