written by on 15/12/2013
Quality of windows and door very good but their after sales service is appauling. I have been waiting for nearly 1 month to get my front door adjusted so I can close and lock it, with empty promises of returning your phone call and constantly being fobbed off with every excuse you can think of. To the point now when you call and your number is recognised they don't answer, call straight away using a different phone number they answer!
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Jamesm75's Comment
Written on: 16/01/2014
I have had the same problems with the Darlaston Branch. They are totally unreliable. They fob you off and take months and numerous phone calls before you might make an engineer visit. Last time, I did get a visit the leak was sealed and they promised to replace a glass unit damaged by the leak, I haven't heard from them in 3 months. I have another leak now, but each time I ring, the phone is constantly engaged. I do not recommend them to anyone. They are full of empty promises.
j. Meacham Coventry