16 windows & 1 door fitted, still waiting for 1 window

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badbaws1's review of Safestyle UK Reviews - safestyle-windows.co.uk

“16 windows and 1 door fitted, still waiting for 1 window”

★★★☆☆

written by badbaws1 on 30/11/2015

The initial consultation was good and the salesman seemed to be helpful.
The windows were measured up shortly after and then fitted 5 weeks later.
Initial fit seemed ok. Fitters of a reasonable standard although promise of lots of dust sheets was not met by second team who did not dust sheet before cutting brickwork. which left a lot more mess.
Second team also did not tidy up mess left outside of window so left cavity filling all round the garden not ideal when you have small children who play here.
Then found one window had been measured wrong and could not be fitted.
So initial fitting ok.. post fitting support poor.
The unfitted window was scheduled for 2 weeks later with an am fitting time.
At 1pm phoned safestyle and the branch manager contacted back to say they did not know where the fitter was. Rescheduled for a week later.
Fitting team turned up at 8am as promised.. however the window frame had no glass and they offered to fit with a bit of board instead saying the glass would arrive soon.
This then says the week before I was fobbed off as the glass still not arrived a week later. Honesty is lacking and wasted two of my mornings now.
Fitters left and waiting call back with details of when might actually get a frame with a window in it.
This has spoilt the whole process and writing to Safestyle at the lack of customer support or misinformation from branch manager.

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Safestyleuk's Response to badbaws1's Review

Written on: 30/11/2015

We're sorry to hear that your installation hasn't quite gone as smoothly as it should have. If you've not already contacted our customer services team. They should be the best people to deal with any installation issues you've had. If you can provide them with any additional information you have, they will be able to follow up with the previous teams and highlight the fact that they didn't do as cleaner job as was expected.

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