Penicuik Reviews - www.penicuik.com

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Latest Reviews

★☆☆☆☆

“Windows ok but customer service terrible”

Written on: 22/04/2015 by LynnRaeper (1 review written)

i recently had windows installed by Penicuik double glazing. Although the quality of the windows was ok I was extremely disappointed by the whole process.after the sales girl measured the windows I has a "surveyor " and I use that term loosely as he only spent 15 mins in my house measuring up and in that time he broke an expensive ornament that was on my windowsill . When the windows were fitted the sizes were wrong and the spaces filled in with masses of expanding foam. The guys arrived with… Read Full Review

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★☆☆☆☆

“Appalling Customer Service ”

Written on: 22/04/2015 by 262Dougherty (1 review written)

Had 5 windows, 2 doors & patio doors installed on 26/04/14 by Penicuik & Jobs Worth Doing. Took months to do remedial work however my main issue is that we noticed the big lounge glass unit was damage! It is now 22/04/15 and 6 more damaged units later (total 7 so far) we are waiting Number 8 to arrive! After 7 weeks, this time, we phoned last week and today been told Will not get No 8 until 19/05/15! I wrote to complain, no response, wrote again, no response! I phoned who I wrote to and was… Read Full Review

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★☆☆☆☆

“sales qoute terrible”

Written on: 14/04/2015 by DarionCrawford (1 review written)

Cold caller appeared at the door to say a price coukd be left and frozen for 18mths so i thought ok ill take a price..whats the harm. Guy comes out, 2hrs later 16000 down to 10000 for 7 windows and french doors with the doors 3400 alone..he hD the cheek to laugh when i said i didnt have 1300 for the doors which came down from 3400. Terrible attitude and pressure when i never asked to but..simply to be left a price. Guy wouldnt leave insisting i was mad for not paying them up for 10yrs plus a… Read Full Review

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★☆☆☆☆

“Appalling customer service and instalment ”

Written on: 29/03/2015

we had our windows installed just before Christmas 2014. Since then it has been a constant battle to get Penicuik to fix the mess they have made of these windows. The locks were on upside down, which was rectified a month and a half after complaining. Part of the underside of each windows locking mechanism was missing and still to this date (29/03/2015) and now our bathroom window will not close at all. The day we were meant to have the windows fixed, they phoned and said they couldn't find the… Read Full Review

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★★★★★

“I had a great experience.... ”

Written on: 29/03/2015 by Jerid (1 review written)

I had a representative around from Penicuik. He was in my house for not long it seamed, he was very helpful and explained everything in full. With the discounts I got a great price of £4,357 for 7windows fitted with a 10 year grantee. Once I signed up, I went online and read these reviews, I was worried so I phoned the energy advisor that was at my home. He asked em to read on. Once I read into the reviews more, I realised it was people who have never HAD windows from penicuik! This for me is… Read Full Review

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Pjf58's Response to Jerid's Review

Written on: 13/04/2015

Hi,
I'm sorry but you are WRONG!
I definitely did have windows and patio doors fitted by Penicuik and they are a company of liars. The guys that fitted the windows etc. were however brilliant (but they are sub-contracted by Penicuik) and even they were not impressed with the products that I had been sold.

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★☆☆☆☆

“Great Products, Useless Support!!!”

Written on: 10/03/2015 by EileenMcQueen1993 (1 review written)

I bought a new front and back doors from Penicuik two years ago and was impressed with them until the recent terrible weather of 2015 showed up issues. With the front door, the bottom of the frame was not fitted in place correctly and accidently kicked it off with my shoe. This was recently sealed in place and happy with that. But the back door caused more issues for me. It was not fitted correctly and caused a draught (from the handle down). I called the customers service centre who… Read Full Review

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★★★★★

“Delighted”

Written on: 17/02/2015 by Romerofq266 (1 review written)

Windows and doors installed on 26th January. My wife and I are absolutely delighted. Not the cheapest but worth every penny for the quality on offer. Everyone at Penicuik was a pleasure to deal with and we were very impressed with the efficiency of the service we were revieved - the job was done within three weeks of first placing our order! We will certainly be asking Penicuik to get a conservatory as soon as the windows and doors are paid off. :-)… Read Full Review

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Pjf58's Comment

Written on: 13/04/2015

I'm very glad that you had a good experience from this bunch of crooks, believe me when I tell you that you are one of a very few people that have been so lucky. Hopefully this means that they are beginning to behave responsibly after being weighed down with so many customer complaints.

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★★★★★

“Excellent service from start to finish”

Written on: 16/02/2015 by Kieram (1 review written)

I recently contacted a few companies to quote for replacing our windows and doors. Penicuik were the first company that my husband and I had the pleasure of dealing with. We did state from the outset that we were seeing two more companies during the course of the week and would not be making any decision until all three companies had their chance to quote for the works. The chap from Penicuik was a delight to have in our home, very professional and extremely courteous. He showed us a sample… Read Full Review

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★★★★☆

“Quotaion service”

Written on: 05/02/2015 by wilmabrown01 (1 review written)

I recently had one of penicuiks reps out to give me and my husband a quote for 5 window. it came about from a cold call witch I don't usual respond to but the lady from the call centre was very polite. I spoke to herself and got a call back from a 'supervisor' witch was again helpful. it wasn't something we had thought of doing straight away but I though if I didn't have a look then it would never get done. the rep came out, explained a bit about the company and we got to choose our own style… Read Full Review

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★☆☆☆☆

“Purchase and fitting of Windows”

Written on: 03/02/2015

only 1 star should be 0 stars Purchase at your peril. Turned down first and second quotes after he had been in our home for nearly 4 hours could not get rid of him. Penicuik don't care. Phone call from them with a more favourable quote, after haggling, from their trade manager. we accepted. Then we found we were dealing with Weatherseal and St Andrews Home Improvements Ltd (supreme o glaze) and Job Worth Doing Ltd, classed as their own fitters and Window Care Ltd. Tried to contact got My House… Read Full Review

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Theyarescum's Comment

Written on: 26/03/2015

Now look into entu group

Weatherseal and St. Andrews glass were also theirs look at the office of fair trading

He has made a £250 million personally from tricking people with his dodgy window companies
These practises they use were outlawed years ago.

Oh and their dodgy solicitors they hide behind
In Scotland it's his mate and his dodgy firm as bent as penicuik

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★☆☆☆☆

“Sales pitch ”

Written on: 20/01/2015 by Moragl123 (1 review written)

Was caught out by sales team, saying just going round area giving prices for windows to be replaced as scrappage deal in place. Since I was thinking about having windows replaced thought why not, as he said no pressure as price offered would be held for 18 months. 1st problem was when he said what time suits, as I was on week holiday from work said during day when kids at school, immediately he said tonight at 1830 would be best explained didn't really suit as kids would be about he said it… Read Full Review

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Glynnfielding's Response to Moragl123's Review

Written on: 28/01/2015

you made a wise choice unfortunatly i was not so lucky and am totally unhappy with my windows

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★☆☆☆☆

“BAD BAD BAD ”

Written on: 20/01/2015 by glynnfielding (1 review written)

cannot use windows with blinds was not told when purchasing otherwise would not have had them i now have bedroom windows that i cannot use with vertical blinds or curtains how good is that absolute waste of time customer service so bad bad bad stay well clear if you want good service salesman should know what they are selling you would think but oviously not bad bad bad… Read Full Review

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★☆☆☆☆

“Atrocious Sales Process”

Written on: 13/01/2015

OK, it is my fault, I should have hung up on their evening telesales agents, but hey ho,it is the new year and I am still full of holiday cheer. We had made the decision to replace our windows and doors this year as they were old and frankly useless at both being secure or heat efficient. So I confirmed a date and time (Today at midday). From booking the appointment today, I had Penicuik call me 6 times reconfirming the wrong date and time or trying to book an earlier time slot. Had I not… Read Full Review

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Glynnfielding's Comment

Written on: 28/01/2015

well done you

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★☆☆☆☆

“Underhand tactics ”

Written on: 08/01/2015

I had Penicuik out to price for double glazing yesterday. The price seemed competitive enough, but I said I was getting other companies prices to compare ! I then get a cold call from weatherseal today saying I have made an online enquiry they could come out this evening and give me a price they knew all of my address and telephone details ! I said I had not made an enquiry, then they said it must of been my husband. I then go online and discover that they are associated with Penicuik ! I… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 13/12/2014 by Sims232 (1 review written)

asked for one of team to come and visit to check out windows because i could not put up any blinds or curtains unless i got the very expensive ones that fit onto the window now my concern is that i have put up verticals as it is normal to want some privacy in the bedroom but if we have a fire we would not be able to open the window because the window bangs onto the frame penicuik really dont care about there customers once they have had your money that is there job done has the team that… Read Full Review

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Scottc1987's Comment

Written on: 28/01/2015

The company that fits are called jobs worth doing just saying I got mines done had no problems was told tilt and turn are no good if you want blinds and I'm sure if your house was on fire you would rip the blinds down to get out

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Glynnfielding's Comment

Written on: 29/01/2015

I know the company that fits them but i did not pay a lot of money not to be able put up blinds r curtains. It is bedrooms we are talking about so i do need to put something up you were lucky if you were told i certainly wasnt because it would have been an issue. Thanks for your views

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★☆☆☆☆

“Beware of composite doors”

Written on: 25/11/2014 by Sibbs2014 (1 review written)

Beware when buying a composite door.Brochure and website link (latter since removed) leads you to believe a certain quality brand is being sold.Despite paying what you expect to pay for this branded product what you get is something else.Certainly a nice looking door minus nearly all of the security features boasted about.Into the bargain several faults with the door and still not resolved despite 3 engineer visits.As for customer service,sadly lacking for a well known allegedly reputable… Read Full Review

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★★★★☆

“Great experience with Penicuik”

Written on: 20/11/2014 by Webb138 (1 review written)

Recently I got my windows fitted from Penicuik, I was beforehand thinking of upgrading my windows as I had already got my 2 exterior doors done from another company about 4 years before but I couldn't afford to get all done at the one time. I received a call from the company and the next day had the appointment which I was quoted with a good price. The promotion that Penicuik run saved me a lot of money which was very beneficial and I managed to afford my windows which look great on my… Read Full Review

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★☆☆☆☆

“avoid Penicuik at any price”

Written on: 17/11/2014 by Hanley227 (1 review written)

Penicuik usual selling methods, never accept the 1st or 2nd price from a salesman, as the office will come offering a lower price. We were keen to press ahead and have a total of 8 windows and doors fitted so we accepted the latest price that the office quoted. The sales representative then returned with the relevant paper work which was duly filled in and signed, he phoned the office, checked the costs with his superiors, and was paid the 10% deposit as requested. A day later their surveyor… Read Full Review

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Radiogirl's Comment

Written on: 06/02/2015

We put up with their nonsense for 5 months before calling a halt to the proposed work and asking for our money back. We got the Trading Standards involved and they treated her pretty much the way they treated us - they ignored her. Eventually we took them to the small claims court - it costs about £75.00 if you do it all yourself and was a great deal of hassle but £3000 is £3000. They made us a couple of offers which we refused and we eventually got our moment in court. Some of their terms and conditions even made the Sheriff laugh out loud but we got our money back and probably cost them a great deal more - they had a solicitor. So we can sympathise with your situation - don't threaten anything you're not prepared to carry through but if you were within the 7 day period in theory you have the law on your side. Good luck!

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★★★★★

“Double Glazing instalments”

Written on: 12/11/2014 by al.erskine (1 review written)

Having read the reviews before installation I had some concerns about what would happev,however these were totally unfounded. The replacement insatllation of all windows and door were carried out in the most expedient professional way. The fitters were extremely professional and helpful and supplied us with all the information as to what they were carrying out to ensure the complete sealing of the insatllation.The windows and door were excellently nmanufatured and I would definately recomend… Read Full Review

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★★★★★

“excellent customer service”

Written on: 02/11/2014 by 185Beebe (1 review written)

I got my windows and exterior doors replaced in August by Penicuik, and quite frankly I don't know why there are so many bad reviews! The guy that came to scale up my windows and doors was extremely helpful and friendly, as were the people I spoke to on the phone beforehand. I got a great deal seeing as my windows and doors were over their warranty and saved a lot of money by agreeing to be serviced by Penicuik. Even the boy who gave me the "cold call" I got at the start was so lovely and… Read Full Review

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