Penicuik Reviews - www.penicuik.com

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Latest Reviews

★★★☆☆

“aftercare rubbish”

Written on: 26/07/2015 by 411Anderson (1 review written)

we first of all had a call from penicuik to offer new windows doors ect. we first had a nice lady to advertise their offers we decided to get a kitchen door and window fitted. we asked for a low threshold door with a opening window at side. with silver handles on both. about a month later the door and window were to be installed the installer arrived and removed the stock from van and the door was a high threshold door and a solid window so nothing done that day about six weeks later the new… Read Full Review

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★★★☆☆

“Good windows but bad sales info”

Written on: 17/07/2015 by 140Munro (1 review written)

Got windows put in two weeks ago by job worth doing and so far no complaints.The men themselves were very clean and tidy and did a great job.I then came home to a letter to tell me I signed for insurance.Checked documents and yes a small box ticked by sales rep.At no time were we asked about or told about this.We wouldnt have taken it.This is the same as missold PPI.Will be taking it further… Read Full Review

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★☆☆☆☆

“Terrible is a complement.”

Written on: 16/06/2015 by 411Schofield (1 review written)

I always grew up with this company advertising there product and if there standards have always been this low I honestly do not know how they have been trading all these years. Ordered our Windows in March after agreeing on a price which we where offered by the area manager due to misinformation, now nearly 4 months on still no windows, no notification and no cancellation. So far I've had to move everything around them bathroom fitments, rendering and for them to come back with excuse after… Read Full Review

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★☆☆☆☆

“Misinformation in Sales Call”

Written on: 01/06/2015 by Jovanny320 (1 review written)

Called today by Penicuik Home Improvements. "penicuik are one of the largest home improvement companies in the country and they have been given loads of money to assist people to improve the energy efficiency of their homes through installing double glazing". Asked where this money came from and the person I dealt with replied it came from Development Scotland and would be worth a few thousand pounds to each customer. I asked where I could find out about this fund and he told me to look at… Read Full Review

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★★★★★

“Absolutely fantastic!!”

Written on: 16/05/2015 by PeytonAlmeida82 (1 review written)

I had windows installed from Penicuik and the whole job from start to finish was fantastic! I was very happy with the price and the fitted job and the lady I spoke with on the phone was very helpful! I would recommend them to anyone!… Read Full Review

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★☆☆☆☆

“Penicuik Swindle”

Written on: 16/05/2015 by Wooten269 (1 review written)

Agreed price with Penicuik to replace my French Doors and once happy paid my deposit. Two days later surveyor came carried out what he needed to do and left. 3 and half weeks later we get phone call to say problem with paper work and we need to come out to see you. A man turned up asking for more money,to which he was told price was agreed and you will not get a penny more. He then produced a new contract with a company name I have not heard of but said it was the trade devision of Penicuik… Read Full Review

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Imfree's Comment

Written on: 07/07/2015

What was the name of the trade division, feel there are double glazing companys out there making up big fat lies penicuik are a great company and do not need to behave in this manner also they do not repeat do not have a trade division that went bust, we turn over a whopping 200million+ per year and have very few compalints all our customers sign a release form so we can get paid once the work is done, all our work is carried out by job worth doing, our success is leading to people making up false storys which simply is not true.

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★☆☆☆☆

“Windows ok but customer service terrible”

Written on: 22/04/2015 by LynnRaeper (1 review written)

i recently had windows installed by Penicuik double glazing. Although the quality of the windows was ok I was extremely disappointed by the whole process.after the sales girl measured the windows I has a "surveyor " and I use that term loosely as he only spent 15 mins in my house measuring up and in that time he broke an expensive ornament that was on my windowsill . When the windows were fitted the sizes were wrong and the spaces filled in with masses of expanding foam. The guys arrived with… Read Full Review

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Bigbirdcomapany's Response to LynnRaeper's Review

Written on: 01/05/2015

The sales person told you this so they and their manager could get 8%commission on top of what they have already got from your order . What people do not know is that the windows actual cost is very low. The reps they have are commission paid a large amount also the managers earn a huge amount of money well over 100k a year. They even sign documents for customers without asking them. Do not anyone take finance from them it is all lies and people are not being told true payments sales reps have not even been trained properly. They sub contract sales staff to cover their conduct which is very immoral and should be stopped .

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Imfree's Response to LynnRaeper's Review

Written on: 07/07/2015

We have a great customer service review we carry out which is close to 100%

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Glynnfielding's Response to LynnRaeper's Review

Written on: 12/05/2015

I have same problem can't open my windows catching on blinds after 12 months still got no where with them wish I had read the reviews I would not have gone near them


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★☆☆☆☆

“Appalling Customer Service ”

Written on: 22/04/2015 by 262Dougherty (1 review written)

Had 5 windows, 2 doors & patio doors installed on 26/04/14 by Penicuik & Jobs Worth Doing. Took months to do remedial work however my main issue is that we noticed the big lounge glass unit was damage! It is now 22/04/15 and 6 more damaged units later (total 7 so far) we are waiting Number 8 to arrive! After 7 weeks, this time, we phoned last week and today been told Will not get No 8 until 19/05/15! I wrote to complain, no response, wrote again, no response! I phoned who I wrote to and was… Read Full Review

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Scottc1987's Comment

Written on: 29/05/2015

Try and contact a director there

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★☆☆☆☆

“sales qoute terrible”

Written on: 14/04/2015 by DarionCrawford (1 review written)

Cold caller appeared at the door to say a price coukd be left and frozen for 18mths so i thought ok ill take a price..whats the harm. Guy comes out, 2hrs later 16000 down to 10000 for 7 windows and french doors with the doors 3400 alone..he hD the cheek to laugh when i said i didnt have 1300 for the doors which came down from 3400. Terrible attitude and pressure when i never asked to but..simply to be left a price. Guy wouldnt leave insisting i was mad for not paying them up for 10yrs plus a… Read Full Review

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★☆☆☆☆

“Appalling customer service and instalment ”

Written on: 29/03/2015

we had our windows installed just before Christmas 2014. Since then it has been a constant battle to get Penicuik to fix the mess they have made of these windows. The locks were on upside down, which was rectified a month and a half after complaining. Part of the underside of each windows locking mechanism was missing and still to this date (29/03/2015) and now our bathroom window will not close at all. The day we were meant to have the windows fixed, they phoned and said they couldn't find the… Read Full Review

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★★★★★

“I had a great experience.... ”

Written on: 29/03/2015 by Jerid (1 review written)

I had a representative around from Penicuik. He was in my house for not long it seamed, he was very helpful and explained everything in full. With the discounts I got a great price of £4,357 for 7windows fitted with a 10 year grantee. Once I signed up, I went online and read these reviews, I was worried so I phoned the energy advisor that was at my home. He asked em to read on. Once I read into the reviews more, I realised it was people who have never HAD windows from penicuik! This for me is… Read Full Review

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Pjf58's Response to Jerid's Review

Written on: 13/04/2015

Hi,
I'm sorry but you are WRONG!
I definitely did have windows and patio doors fitted by Penicuik and they are a company of liars. The guys that fitted the windows etc. were however brilliant (but they are sub-contracted by Penicuik) and even they were not impressed with the products that I had been sold.

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★☆☆☆☆

“Great Products, Useless Support!!!”

Written on: 10/03/2015 by EileenMcQueen1993 (1 review written)

I bought a new front and back doors from Penicuik two years ago and was impressed with them until the recent terrible weather of 2015 showed up issues. With the front door, the bottom of the frame was not fitted in place correctly and accidently kicked it off with my shoe. This was recently sealed in place and happy with that. But the back door caused more issues for me. It was not fitted correctly and caused a draught (from the handle down). I called the customers service centre who… Read Full Review

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Imfree's Comment

Written on: 07/07/2015

Support not normally needed because of great product

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★★★★★

“Delighted”

Written on: 17/02/2015 by Romerofq266 (1 review written)

Windows and doors installed on 26th January. My wife and I are absolutely delighted. Not the cheapest but worth every penny for the quality on offer. Everyone at Penicuik was a pleasure to deal with and we were very impressed with the efficiency of the service we were revieved - the job was done within three weeks of first placing our order! We will certainly be asking Penicuik to get a conservatory as soon as the windows and doors are paid off. :-)… Read Full Review

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Pjf58's Comment

Written on: 13/04/2015

I'm very glad that you had a good experience from this bunch of crooks, believe me when I tell you that you are one of a very few people that have been so lucky. Hopefully this means that they are beginning to behave responsibly after being weighed down with so many customer complaints.

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★★★★★

“Excellent service from start to finish”

Written on: 16/02/2015 by Kieram (1 review written)

I recently contacted a few companies to quote for replacing our windows and doors. Penicuik were the first company that my husband and I had the pleasure of dealing with. We did state from the outset that we were seeing two more companies during the course of the week and would not be making any decision until all three companies had their chance to quote for the works. The chap from Penicuik was a delight to have in our home, very professional and extremely courteous. He showed us a sample… Read Full Review

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★★★★☆

“Quotaion service”

Written on: 05/02/2015 by wilmabrown01 (1 review written)

I recently had one of penicuiks reps out to give me and my husband a quote for 5 window. it came about from a cold call witch I don't usual respond to but the lady from the call centre was very polite. I spoke to herself and got a call back from a 'supervisor' witch was again helpful. it wasn't something we had thought of doing straight away but I though if I didn't have a look then it would never get done. the rep came out, explained a bit about the company and we got to choose our own style… Read Full Review

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★☆☆☆☆

“Purchase and fitting of Windows”

Written on: 03/02/2015

only 1 star should be 0 stars Purchase at your peril. Turned down first and second quotes after he had been in our home for nearly 4 hours could not get rid of him. Penicuik don't care. Phone call from them with a more favourable quote, after haggling, from their trade manager. we accepted. Then we found we were dealing with Weatherseal and St Andrews Home Improvements Ltd (supreme o glaze) and Job Worth Doing Ltd, classed as their own fitters and Window Care Ltd. Tried to contact got My House… Read Full Review

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Theyarescum's Comment

Written on: 26/03/2015

Now look into entu group

Weatherseal and St. Andrews glass were also theirs look at the office of fair trading

He has made a £250 million personally from tricking people with his dodgy window companies
These practises they use were outlawed years ago.

Oh and their dodgy solicitors they hide behind
In Scotland it's his mate and his dodgy firm as bent as penicuik

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Imfree's Comment

Written on: 07/07/2015

Did your buisness go bust because of our wonderfull products we are great company but do not suffer fools ie bad sales people gladly ring a bell?

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Imfree's Comment

Written on: 07/07/2015

Not true 10year guarantee check website, do you own a double glazing company?

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★☆☆☆☆

“Sales pitch ”

Written on: 20/01/2015 by Moragl123 (1 review written)

Was caught out by sales team, saying just going round area giving prices for windows to be replaced as scrappage deal in place. Since I was thinking about having windows replaced thought why not, as he said no pressure as price offered would be held for 18 months. 1st problem was when he said what time suits, as I was on week holiday from work said during day when kids at school, immediately he said tonight at 1830 would be best explained didn't really suit as kids would be about he said it… Read Full Review

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Glynnfielding's Response to Moragl123's Review

Written on: 28/01/2015

you made a wise choice unfortunatly i was not so lucky and am totally unhappy with my windows

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★☆☆☆☆

“BAD BAD BAD ”

Written on: 20/01/2015 by glynnfielding (1 review written)

cannot use windows with blinds was not told when purchasing otherwise would not have had them i now have bedroom windows that i cannot use with vertical blinds or curtains how good is that absolute waste of time customer service so bad bad bad stay well clear if you want good service salesman should know what they are selling you would think but oviously not bad bad bad… Read Full Review

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★☆☆☆☆

“Atrocious Sales Process”

Written on: 13/01/2015

OK, it is my fault, I should have hung up on their evening telesales agents, but hey ho,it is the new year and I am still full of holiday cheer. We had made the decision to replace our windows and doors this year as they were old and frankly useless at both being secure or heat efficient. So I confirmed a date and time (Today at midday). From booking the appointment today, I had Penicuik call me 6 times reconfirming the wrong date and time or trying to book an earlier time slot. Had I not… Read Full Review

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Glynnfielding's Comment

Written on: 28/01/2015

well done you

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★☆☆☆☆

“Underhand tactics ”

Written on: 08/01/2015

I had Penicuik out to price for double glazing yesterday. The price seemed competitive enough, but I said I was getting other companies prices to compare ! I then get a cold call from weatherseal today saying I have made an online enquiry they could come out this evening and give me a price they knew all of my address and telephone details ! I said I had not made an enquiry, then they said it must of been my husband. I then go online and discover that they are associated with Penicuik ! I… Read Full Review

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