Penicuik Reviews - www.penicuik.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“NO after sales service!”

Written on: 30/06/2014 by Andre70 (1 review written)

We bought a house with a Penicuik conservatory. The doors have dropped so we need repairs. I phoned the company - the receptionists on both the general desk and on customer service were brusque. Customer Service - a reserved term - advised me that as this conservatory is out of warranty and was built by 'the original company which went in to receivership in 2006' they would not be coming out. End of conversation. No apology or advice on alternative action. Y'all know what they were actually… Read Full Review

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★☆☆☆☆

“Was cold called by Lothian Market Research (which was...”

Written on: 10/04/2014 by Gustafsonxe1964 (1 review written)

Was cold called by Lothian Market Research (which was actually Penicuik windows) saying they had a window scrappage scheme running in our area. Said I would get money towards new windows for choosing them. Was told they didn't use salesmen at all but after agreeing to let them come out I was Absolutely disgusted, they had a salesman out to quote for 3 windows who was very pushy and got aggressive when I said the price was too high. He swore at me and then left my house. Will be telling everyone… Read Full Review

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★☆☆☆☆

“Disappointment after reading reviews of new windows”

Written on: 28/03/2014 by lizzieduncan (1 review written)

I would avoid this Company. Had a salesman out yesterday who was fine window was demonstrated and seemed off good quality. certain items on agreement were not as he had stated re agreement and us wanting to pay a deposit or pay extra money monthly and a lump sum. I then decided to look at reviews and am I glad I did. After reading them there is no way I would let this Company instal windows for me. I phoned and told the salesman I no longer wanted to proceed and he tried to say other window… Read Full Review

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★☆☆☆☆

“Don't do it!!!”

Written on: 20/03/2014 by 32Figueroa (1 review written)

Penicuik - New windows and Doors Alarm bells started ringing when the salesperson was filling out the contract form and put an inflated figure in the salary box. The speed with which the process continued, from initial interview to survey and then to window manufacture should also have made me suspicious as I felt they were in a rush to get everything done before I had a chance to reconsider. By day two I had had second thoughts and tried to contact the company to cancel my contract. The next… Read Full Review

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Lizzieduncan's Comment

Written on: 22/04/2014

I know how you feel I was asked how much I could afford to pay monthly before the salesman decided on how much he was going to charge me. I said no way you tell me how much and I will see if I can afford the windows

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★☆☆☆☆

“avoid like the plague ”

Written on: 10/03/2014 by irJones416 (1 review written)

I really wish my husband and I had read this review site before agreeing to have windows and doors fitted by this company .workmen turned up half way through the first day ,caused a fair amount of damage to my property which is still not fixed ,forced in doors which clearly didn't fit with result I have to sleep in my sitting room at night cause they don't lock.phoning or e mails are ignored and so far I have doors that don't lock ,a broken window and plaster damage .shame I didn't do my… Read Full Review

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★☆☆☆☆

“"Will your partner be there" constantly asked !!!”

Written on: 07/03/2014 by eoQuinn1966 (1 review written)

Sales rep turned up for quote of two living room windows . A straight replacement for old ones . I never got as far as seeing his samples - I had committed the ultimate sin of not having my partner there to sign the contract - even though I had told them they were one of four companies I was getting prices from . The rep had to wait for a call back from his manager before proceeding . At this point he was asked to leave .Then got a very rude call from their sales staff asking why I lied to them… Read Full Review

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★☆☆☆☆

“Like herpes.”

Written on: 01/03/2014

This window company are like herpes - they NEVER go away! Rude from the very start, we decided pretty quickly that they weren't for us so we cancelled. In another dimension, this should have been straightforward but they harassed us for days afterwards to the point that I swore at them on the phone. And yet they still called, sometimes five times a day. If they couldn't get past me, their tactic seems to be to call until they try to sweet talk my wife. No dice - she's no fool. To top that, they… Read Full Review

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★★☆☆☆

“Very poor after sales support”

Written on: 27/02/2014 by Stillawaitingcorrespondance1 (1 review written)

Penicuik Double glazing, I would not recommend this company to my circle of influence because the after sales service, especially after complaining is very poor indeed. The installation was brought forward one month and installation was fine, they failed however to bring forward the finishinfg plasterer and we had to wait nearly a further month. During this time it rained very heavily and water entered our wall cavities through holes awaiting filling. Once plasterer came he comfirmed water… Read Full Review

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Rayc59's Response to Stillawaitingcorrespondance1's Review

Written on: 05/03/2014

Same here they just came today to finish silicon around the harling repairs that was after five months of waiting funny how they came one day after i said i would be in touch with my solicitor and going for court proceedings

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Stillawaitingcorrespondance1's reply to Rayc59's Comment

Written on: 08/03/2014

Yes I agree, they respond to promises and disappear like rabbits as early as they can. Never again!!!

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★★★★★

“Excellent quality and service”

Written on: 19/02/2014 by Judithj68 (1 review written)

Just had my windows fitted today must say I was slightly apprehensive as I had read some of the reviews on here. The person who came to survey my house for new windows reassured myself and my husband which I must say did ease my mind. The phone calls from head office also helped to reassure us. The two gentlemen who fitted my windows today who I am not allowed to name worked hard all day and completed all the work before they left also cleaning up after themselves. Very impressed with the… Read Full Review

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★★★☆☆

“Scared!”

Written on: 07/02/2014

Why am I scared? Having had my windows installed, my only complaint is that the sales person did not offer the opportunity to keep my original hardwood surrounds in favour of the plastic ones - which I did at the recommendation of the fitters. I've been assured that this omission incurred no extra cost - unbelievable! But having read all 60 reviews - less than 6 were positive so I am scared that, if I have any problems in future with the windows, I will be like over 90% of the reviewers here -… Read Full Review

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★★★★☆

“Brilliant quality ”

Written on: 31/01/2014

Just had a French door and 4 windows installed. Brilliant quality- my previous windows were very draughty and my new ones just seal in all the heat! Placed my order on 4th January and my installation date was Wednesday 29th. Very prompt and kept my informed at all times regarding my order. Have another 4 windows left to do so will be using Penicuik in the future. Thanks Mrs Jacobs… Read Full Review

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★☆☆☆☆

“let you down”

Written on: 31/01/2014 by clumsycolin (1 review written)

i would never, never ,never, use this company again! if all the managers would stop having meetings ever 5 mins and talk to their customers may be just may be the would get their company in order. the whole company are a bunch of liers bad workmen very bad after sales service. DO NOT GO NEAR THIS COMPANY … Read Full Review

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★★★★★

“Over the moon!”

Written on: 29/01/2014 by Jimmymcphee123 (1 review written)

Received a friendly marketing call from Penicuik in late November and agreed to have a representative out to quote myself and my wife for four windows in the property which we were considering replacing. Our rep was very polite and well informed without being pushy in any way. He gave us a fair price which we decided to go ahead with after being given a full product demonstration and having been taken through the range of different styles available. She even explained that we would be… Read Full Review

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★★★★★

“Couldn't be happier.”

Written on: 29/01/2014 by AllyKing (1 review written)

I was put in touch with penicuik through my sister who used them a few years back. The sales rep I spoke with was very polite and informative he explained the whole market to me and made sure I was willing to invest in a quality job. I was not dissapointed with the job that was installed, absolutely fantastic, much warmer and very presentable. Have had no need to use the gaurantee as of yet (installed 5 months ago). Wiped the floor with the everest quote and I couldnt see it being any better!… Read Full Review

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★☆☆☆☆

“never again”

Written on: 08/01/2014

we had our whole house done at a cost of £3000 back in may 2013 to date we are still waiting <7/1/2014> for compensation matter to be sorted out because of damage their sub contractor caused when putting the windows , sub contractors are called "a job worth doing" the damage cost a total of £800 but they said, in a nut shell, that they are only going to pay £400! because of the stress mental and physical and that we would have to go through small claims court we settled for the £400 and as I haveRead Full Review

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Lili_Low's Comment

Written on: 10/01/2014

Same story!!!!!!!!!Never ever again!!!!!!!!!!!!!!!!11

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★☆☆☆☆

“waste of space”

Written on: 27/12/2013

i went with this company thinking i had got a good deal with my windows and doors .i wish i had never set eyes on them i had to wait a month for them to replace a double glazed unit that had been broken that was before the window evan got on site.i also had other problems as well.when you try to phone them you get fobed off from one dept to another and the right hand dosent know what the left hand is doing,now the best bit xmas day comes and the bedroom window falls out of its frame NO… Read Full Review

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★☆☆☆☆

“After Sales Service is just shocking”

Written on: 10/12/2013 by MargaretPs (1 review written)

Bought windows and doors from Penicuik, sales person was lovely as were fitters however downhill since then. If you have any issues with windows eg, scratches, marks, doors needing adjustments do not expect to get them fixed within 6 months. We have been promised that replacement parts have been ordered, not true. Calls that you make to the service centre are not returned, expect to sit in all day waiting on the technician who will not turn up. Absolutely terrible service, dont waste your money… Read Full Review

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★☆☆☆☆

“Don't even ask for a quote”

Written on: 05/11/2013 by Dn90 (1 review written)

I saw an advert for this company on the TV so filled out the form on their website. Was called back a few seconds later and an appointment for that evening was arranged. I then typed the companies name into Google to find some reviews - and to my surprise they were all terrible, no good reviews could be found anywhere. Further to this, my partners boss told us she had a terrible experience with this company. I decided to phone right back to cancel, and the advisor I phoned was the rudest… Read Full Review

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★☆☆☆☆

“TOOK ADVANTAGE OF ELDERLY COUPLE”

Written on: 16/10/2013

Never again will we use Penicuik. My grandparents had windows installed in June at the cost of nearly £8000... 3 sets of scratched windows later they still arent installed correctly! Customer service is shocking!!! No one wants to take the blame and they are continuing to pass the buck… Read Full Review

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★★☆☆☆

“JOB WISNAE DONE!”

Written on: 09/10/2013

Had windows installed beginning of July. One window faulty, which I brought to the attention of installation team gaffer, who said he was aware and he would inform the company. However over 3 months later this work has still to be undertaken. Several engineers to assess the fault; countless phone calls...by me; The company seems unable to keep the customer informed! They give conflicting information...parts ordered..parts arrived...no parts available, have to re-ordered!!!! Their office staff… Read Full Review

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