Penicuik Reviews - www.penicuik.com

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Latest Reviews

★☆☆☆☆

“Nightmare”

Written on: 24/08/2016 by uxCampbell60 (1 review written)

Please think twice about calling. I called them for a quote so tgat evening a salesman came out. Two hours later he still hadnt told me the price. In the end i asked him to hurry up so he gave me the price which was massive. I said that i would not be going with his quote as it was double my other quotes. He bacame very agressive and said i had wasted his time. I felt very intimmidated as i was a womon on my own. Horrible experience… Read Full Review

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★★★★☆

“St Helen;'s Glass good”

Written on: 18/08/2016 by wirralians (2 reviews written)

We only found these disturbing reviews because we paid £99 surveyor fees to Penicuik Home Improvements when our windows were installed by St Helen's Glass, so we looked them up on the web. PHI owns the St Helen's Glass name. Installation was by "Job Worth Doing". All companies are part of entu. We had the "scrappage" bull and the massive price reductions from the salesman, but the eventual price was competitive with quotes from last year. The surveyor was excellent, pointing out many… Read Full Review

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★☆☆☆☆

“Stay well clear!!!!!!!!!”

Written on: 16/08/2016 by August16 (1 review written)

Penicuik sales man talked my parents who are both in their 80's into buying new windows throughout the house (7 in total), a new back door and glased side panels and new patio windows. They were assured that no redecoration would be necessary after the fitting of the windows etc and mess would be minimum. Installers arrived on 27 July 16, asked who had done the measure as the windows well all too large. The re-measured and said new windows would be made. Leaving my parents living with the… Read Full Review

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★☆☆☆☆

“Bullies”

Written on: 15/08/2016 by Nayeli276 (1 review written)

My mum who is 83 years of age and didn't fully understand what she was doing phoned me after she had signed the form she doesn't need Windows and doors I told her to cancel agreement whitch she did then got an abuseve phone call from the sales manager then has had two calls a day from them when she answers thay just hang up J small ayr… Read Full Review

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★☆☆☆☆

“Ok, so I get a call from a lovely Lady explaining that...”

Written on: 13/08/2016 by Baguiodeener (1 review written)

Ok, so I get a call from a lovely Lady explaining that I have been awarded upto £2,000 scrap scheme funding for new windows (sound familiar??) So I agreed to a 'quote' being left. That same night I get 2 salespeople at my home offering me a quote at a ridiculous price, which they could reduce significantly if I agreed to it right now- usual sales pitch.. The 'new' price seemed fine, though when I asked about my scrappage discount- they had never heard of it!! Still, pleased enough with the… Read Full Review

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★☆☆☆☆

“Quality terrible, aftercare terrible, sales calls terrible”

Written on: 09/08/2016 by archierob (1 review written)

Headlines: -Fitting OK -Wrong door handles supplied and took nearly five weeks after installation to get fixed -Wrong window vents supplied and after 5 weeks still not corrected -Window and door locks very cheap and fiddly, and at least two (of six) will need to be replaced -Customer Service needs constant prodding to get anything done and any rectification takes ages - Have now complained to Penicuik's parent company ENTU, because all of these problems stem ultimately from the policies… Read Full Review

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Anitaelvis's Response to archierob's Review

Written on: 11/08/2016

Totally agree with your comments they are a rubbish company that need a boot in to customer care and efficiency. NEVER HAVE MY RECOMMENDATION.

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★☆☆☆☆

“Absolutely awful company!”

Written on: 29/07/2016 by ncButcher26 (1 review written)

Awful hard sell-guy phoned his boss who basically told him to stay there until we signed something-he was still in the house at 1am.eventually we signed to get rid of him and cancelled the next day. How on earth do companies think this is the way to go about getting sales?… Read Full Review

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★★☆☆☆

“Very Expensive Back Door ”

Written on: 18/07/2016 by imRoy272 (1 review written)

I eventually bought a door thinking they were going to make my door sizes! Tosh! They put a normal sized door in. The door sticks all the time and when I told them I have not heard a word from them! It also swings shut as you go through just about pushing you out. It sort of hangs in the air...swaying about! BUT THE WORST THING IS THE PHONE CALLS AFTERWARDS... I have had a timeshare holiday company on my back, window blinds, and all the calls probably that I dont answer. Stay well clear of… Read Full Review

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★☆☆☆☆

“Rude, Aggressive and terrible customer Service”

Written on: 15/07/2016 by Marijke2026 (2 reviews written)

First the salesman who visited me was rude, unpleasant and treated me like some kind of idiot if I didn't accept his offer. I got bullied into signing a contract including decorative glass panels. we both signed the contract and he seemed annoyed and left without shaking hands; just a very unpleasant experience. Anyway, the surveyor came and showed me an overview of the glass panels. I made a choice, which a few days later I tried to change. They then told me it would be an additional £700! I… Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 01/07/2016 by nmBailey158 (1 review written)

To begin with I was impressed with the sales pitch and quality demonstrated, but after spending nearly 3 hours in the evening after a long day at work I was just too much, especially when you have kids to put to bed etc, the quote for 9 windows started at over £18.000 but surprisingly enough that all changed after a phonecall to his boss that went down to £6.000!!!! alarm bells went off im sorry so if id been stupid enough to go with the sale I could have been been overcharged by £12.000!!!… Read Full Review

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★☆☆☆☆

“Had to call the police”

Written on: 24/06/2016 by lqPreston1967 (1 review written)

Their salesman would not leave the house. I literally had to call 999 to get him to pack up, over 2 hours after he arrived. When I asked him to leave he just asked the next question in his sales spiel and said "but why won't you answer?" when I asked him to leave again. I'm absolutely flabbergasted… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 21/06/2016 by Unhappyfortwilliam (1 review written)

I made the mistake of being talked into buying windows from this company through a Home Energy Scotland incentive offering a financial rebate for energy saving windows. The fitters arrived and removed four of my six Everest windows (26 years old but still in good condition)before they realized that none of the six new Penicuik windows were the right size(all were too small).The fitters left the new windows in place and made my house "wind and watertight" using expanding foam. They contacted the… Read Full Review

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★★★★★

“im pleased with the result”

Written on: 18/06/2016 by Blind1993 (1 review written)

My front door used to be stubborn when shutting it, so I thought it was about time I replaced it as I received a bonus in work. After the salesmen gave me a reasonable quote in comparison to other big brand company I bought it. They installed it a week later and im pleased with the result… Read Full Review

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★★★★★

“My house looks so modern now!”

Written on: 18/06/2016 by Dane.Hughes (1 review written)

After my kids smashed my lounge window with the football I thought it was about time we replaced the whole house with double glazing. It’s something me and my partner have put off for years but wish we did sooner. My house looks so modern now!… Read Full Review

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★★★★★

“The installers were fast, efficient”

Written on: 17/06/2016 by Allen4523 (1 review written)

We really wanted to make our lounge lighter, so we decided to get a patio door installed. Can truly say that I am overwhelmed with the difference it has made to our living space. The installers were fast, efficient and left my home clean and tidy… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 14/06/2016

BEWARE of Penicuik Double Glazing. The salesman badgered my 79 year old father in to signing up for new windows there and then at a cost of just over £1000 per window. I cancelled the contract on the same day but my fathers most recent bank statement shows that Penicuk have taken £99 out of his account as an admin fee. I would also advise anyone thinking of using them as they have loads of 5 star reviews here but BEWARE as they have no shame in badgering an old man I would say they have no… Read Full Review

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Baguiodeener's Comment

Written on: 13/08/2016

They did the same with me, single mum, working full time- they turned up at my house at 8pm!! I signed as I thought I was getting a good deal. Then cancelled after a day, as I found a local company that were £500 cheaper! They still took the £99 "admin" fee. I have actually contacted the ombudsman service to try and get my money back! You and your Father should do the same- they are a disgusting company.

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★★★★★

“My new windows look great ”

Written on: 14/06/2016 by Robertson_hd (1 review written)

My new windows look great and I no longer have draughts. My home looks transformed and I have had some really nice compliments from my neighbours… Read Full Review

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★★☆☆☆

“3 install visits for 1 door, at least 1 visit more to...”

Written on: 12/06/2016 by kevnurse (1 review written)

Visit 1: 3 doors to be installed; 1 back door and 2 doors at the front of house. 1 normal front door and one "shed" type door for a small store, right next to it. The back door was installed no problem. However, the store door that was ordered was an outward opening door. The door that arrived was an inward opening door, so it had to be returned to the company and an outward opening door supplied in due course (I was told, days). The surveyor's drawing clearly detailed an outward opening… Read Full Review

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★★★★☆

“My new lounge window looks great”

Written on: 11/06/2016 by ChapmanF_F (1 review written)

My new lounge window looks great. The way we can open the window in different ways is really useful for when we have our grandchildren over… Read Full Review

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★★★★★

“I absolutely love my new front door”

Written on: 10/06/2016 by Williams4 (1 review written)

I absolutely love my new front door, it wasn’t too expensive that I couldn’t afford but it did get close to my budget but it was definitely worth it… Read Full Review

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