Penicuik Reviews - www.penicuik.com

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Latest Reviews

★★★★★

“Excellent North Installations ”

Written on: 02/12/2016 by qzRankin374 (1 review written)

We purchased windows and doors from this company and to say the service was first class doesn't do the company any justice. The installers from the North were three first class lads and were so helpful and tidy best workers I've seen in a long time thank you lads the company should be proud of you… Read Full Review

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★☆☆☆☆

“Stay away from them. ”

Written on: 17/11/2016 by KaylaMaxwell90 (1 review written)

My elderly mum received a cold call last night and was pushed and persuaded into making an appointment with them. She spoke to me and after doing research online told her to cancel. She is being bombarded with phone calls and has repeatedly told them she has recently been widowed yet still they call. The male callers have been somewhat aggressive and pushy and as a last resort I phoned the company only to be given different numbers to call. I will be writing to the CEO, although I suspect… Read Full Review

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★☆☆☆☆

“Harassed by telephone calls after cancelling appointment!”

Written on: 07/11/2016 by 1990Larkin (1 review written)

Received a polite phone call from a lady offering scrapping scheme. An appointment was made for same day at 4pm. After reading reviews on Penicuick, and having had a bad experience with a double glazing person I decided to cancel the visit when the sales person had not arrived by 4pm. The sales man and companion arrived at 4.45 and accepted that I was no longer interested in a quote. So far tonight (1 hour later)! I have had none stop ringing on my mobile and house phone (16calls) and still… Read Full Review

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★★☆☆☆

“Sales representatives give false info regarding actual...”

Written on: 31/10/2016 by Mathewh167 (1 review written)

To begin with the salesman, after giving us the salespitch told us we had to pay a £99 deposit which would be refundable after completion, I have just been told that was not in the contract and would not be refunded. And afterwards the company were going to charge my account an annual £90 insurance cost which I never asked for. I also had to argue my case for finishes that were included in the price and for the goal posts not being used but included in the quote. I have had to phone countless… Read Full Review

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★☆☆☆☆

“Worst Window Company”

Written on: 31/10/2016 by Murphyzf158 (1 review written)

This company have left us with an unfinished job over 18 months after starting and countless phone calls, emails and complaint letters. Penicuik will do anything to get you to sign on the dotted line and everything after this can only be described as dreadful service. Frustration and poor customer service is all you will get if you choose Penicuik… Read Full Review

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★☆☆☆☆

“Worst Window Company”

Written on: 31/10/2016 by Murphyzf158 (1 review written)

This company have left us with an unfinished job over 18 months after starting and countless phone calls, emails and complaint letters. Penicuik will do anything to get you to sign on the dotted line and everything after this can only be described as dreadful service. Frustration and poor customer service is all you will get if you choose Penicuik… Read Full Review

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★☆☆☆☆

“Worst Window Company”

Written on: 31/10/2016 by Murphyzf158 (1 review written)

This company have left us with an unfinished job over 18 months after starting and countless phone calls, emails and complaint letters. Penicuik will do anything to get you to sign on the dotted line and everything after this can only be described as dreadful service. Frustration and poor customer service is all you will get if you choose Penicuik… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 31/10/2016 by WilsonMcKenna1950 (1 review written)

I would strongly advise anyone who is taking the trouble to read reviews not to use this company. The whole process is very unsatisfactory and we are left feeling frustrated and acrtuly owed money by this company! Our job commenced 18 months ago and is still unfinished despite numerous calls, emails and complaint letters. The customer service has got to be the worst I have had the misfortune to have to endure. False promises and unprofessional would sum up the company. Damage caused by… Read Full Review

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★★☆☆☆

“HORRIFIED”

Written on: 24/10/2016 by laurablyth (1 review written)

I have just read some reviews and am horrified. I agreed to new windows from Penicuik just to get the woman out of my house while thinking I'm cancelling this tomorrow morning. She was in my house for 3 1/2 hours and wasn't leaving without a sale. She told me the window fitters would refit my alarm contacts -lie. And she said there wouldn't be a problem fitting my blinds to my new window frames - another lie. I paid her £149 for an admin fee which she didn't say was non-refundable. I only… Read Full Review

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★☆☆☆☆

“worst after sales services”

Written on: 23/10/2016 by SavanahSchmidt329 (1 review written)

This is the worst company I have ever dealt with. They go on the charm offensive until they get your business and payment. If you need to get them back to fix any problems it is a nightmare. I am still trying to arrange a simple repair - this has been going on for months. There appears to be a lack of communication between the admin side and the engineers. I would not normally give bad reviews on a public forum but this company does not actually care if customers feel aggrieved. The… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful ”

Written on: 05/10/2016 by MaximusRankin (1 review written)

I was told consultation would take one hour, man appeared 15 mins late. Did not apologise or introduce himself. Salesman still there 2 hrs later and very difficult to get him to leave. He eventually gave a price (average 3 bed semi) £21800!!!!which was quickly reduced to £15000. Then following the nonsense of ''phoning his boss' the price went to £8200. I told them thanks but not interested as I was very suspicious of the large price drops. I was told the price would be £5000 if I signed… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 01/10/2016 by Callum_Higginbottom (1 review written)

I bought my front and back door from penicuik as they said "they were the best" I told them I had a cheaper quote elsewhere actually £3000 less than their original price offer. However they said there doors were better quality and better fitters. I bought the doors from Penicuik. SCRATCHED NEW DOOR, AMATEUR FINISH (SILICON IS ALL JAGGED) Slanted frame. I had to tell the joiner to move the keep as he was trying to say the door will on close if we lift the handle. Go with you Joe the… Read Full Review

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★★★★☆

“Pricey, but great service and stunning Windows ”

Written on: 27/09/2016 by ReeseJarvis (1 review written)

Penicuik had contacted me in regards to a promotion they had going on in my area and because my Windows are over a certain age I qualified to get a 'heavily reduced' price to upgrade them with new energy efficient ones. The house had been feeling a bit colder recently so I agreed to a quote. A lady arrived that evening and started on her quote, I told her I was wary of sales tactics etc but told her to crack on. After about an hour or so we finally got to the price- 19,000 for 8windows a door… Read Full Review

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★☆☆☆☆

“DISGRACE STAY WELL CLEAR OF THIS COMPANY”

Written on: 25/09/2016

We were told a salesman from Penicuik would visit us and that the appointment would only last one hour. He was still in out house 4 hours later and would not take no for an answer he even did the whole I will call my boss thing you know the one where the boss can offer discount. We still said no k find it amazing that he quotes £19000 but then after a call to his boss he could drop down To £11000. We still said no this guy was not for leaving in the end we pod £100 Deposit with the… Read Full Review

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★★★★★

“Replacement windows for whole house”

Written on: 21/09/2016 by DavidBY (1 review written)

Was a bit alarmed by some of the bad reviews posted - after we had signed up for replacement windows! Our previous windows were 26 years old, wooden framed and with some panel seals broken. So thought time we looked at new windows. Had been aware of Penicuik for many years and seemed a reputable Scottish based company. Salesperson was very pleasant and informative, professional approach, not pushy and offered a reasonable price to replace all the windows (12 in total). Date arranged. The two… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 06/09/2016 by Lindseyby1961 (1 review written)

Salesman came to price for roofline and gutters gave me a price. So I paid my deposit and survey costs. It then turns out the sales man had under priced my job and they wanted £4000 extra. After many calls and emails I am still no further forward. NEVER NEVER USE THIS COMPANY… Read Full Review

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Arnie2405's Comment

Written on: 17/09/2016

Agreed this company are sharks never use this company

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Mjjs2008's Comment

Written on: 22/09/2016

We had a sales man come out we were told he would be an hour 4 hours later we couldn't get rid of him he even did the whole I will call my boss and get a better deal. In the end we pud the £100 deposit but cancelled this the very next morning this was over 6 weeks ago and we have just been told today that the money is non refundable even though we cancelled within the 14 days. THIS IS ILLEGAL AND WE WILL BE TAKING THIS FURTHER DO KOT USE THIS COMPNH THEY ARE A JOKE AND THERE ARE MANYOTHER COMANIES OUT THERE OFFERING BETTER PRODUCTS AT BETTER PRICES

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★☆☆☆☆

“Nightmare”

Written on: 24/08/2016 by uxCampbell60 (1 review written)

Please think twice about calling. I called them for a quote so tgat evening a salesman came out. Two hours later he still hadnt told me the price. In the end i asked him to hurry up so he gave me the price which was massive. I said that i would not be going with his quote as it was double my other quotes. He bacame very agressive and said i had wasted his time. I felt very intimmidated as i was a womon on my own. Horrible experience… Read Full Review

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★★★★☆

“St Helen;'s Glass good”

Written on: 18/08/2016 by wirralians (2 reviews written)

We only found these disturbing reviews because we paid £99 surveyor fees to Penicuik Home Improvements when our windows were installed by St Helen's Glass, so we looked them up on the web. PHI owns the St Helen's Glass name. Installation was by "Job Worth Doing". All companies are part of entu. We had the "scrappage" bull and the massive price reductions from the salesman, but the eventual price was competitive with quotes from last year. The surveyor was excellent, pointing out many… Read Full Review

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★☆☆☆☆

“Stay well clear!!!!!!!!!”

Written on: 16/08/2016 by August16 (1 review written)

Penicuik sales man talked my parents who are both in their 80's into buying new windows throughout the house (7 in total), a new back door and glased side panels and new patio windows. They were assured that no redecoration would be necessary after the fitting of the windows etc and mess would be minimum. Installers arrived on 27 July 16, asked who had done the measure as the windows well all too large. The re-measured and said new windows would be made. Leaving my parents living with the… Read Full Review

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★☆☆☆☆

“Bullies”

Written on: 15/08/2016 by Nayeli276 (1 review written)

My mum who is 83 years of age and didn't fully understand what she was doing phoned me after she had signed the form she doesn't need Windows and doors I told her to cancel agreement whitch she did then got an abuseve phone call from the sales manager then has had two calls a day from them when she answers thay just hang up J small ayr… Read Full Review

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