Penicuik Reviews - www.penicuik.com

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★★★★☆
3.7 / 5
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Latest Reviews

★★★★★

“Great company!”

Written on: 24/05/2016 by RunnerRG (1 review written)

I can’t complain about anything, I was looked after from the day the sales man came around until the day my conservatory was finished. Great company!… Read Full Review

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★★★★★

“Happy with the discount”

Written on: 23/05/2016 by Taveras-ds (1 review written)

I am very happy with the discount that you gave me on my conservatory, I would of not been able to afford it if you hadn't given it to me… Read Full Review

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★★★★★

“A+ Customer Service”

Written on: 23/05/2016 by AlversonFG (1 review written)

Your customer service team resolved my late delivery issue and for that i would rate you a+… Read Full Review

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★★★★★

“Beautiful front porch”

Written on: 22/05/2016 by Mannion_ye (1 review written)

My front porch is beautiful, the standard of work is fantastic… Read Full Review

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★★★★★

“Very pleased”

Written on: 22/05/2016 by Velasco89 (1 review written)

I am very pleased with the roofline that has been fitted around my property, it has given it a facelift!… Read Full Review

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★☆☆☆☆

“Terrible winows. Terrible customer service. ”

Written on: 20/05/2016 by 292Rollins (1 review written)

My grandmother (nearing 80 years old) had this company replace all her winows and doors in March 2016. During installation one of the windows was damaged and she was informed that the company would be in touch to arrange a replacement to be fitted. It has since been 11 weeks and the company has still not contacted her to arrange a replacement to be fitted. However the company has contacted her several times to offer her a free holiday and were extremely rude to her. I have since tried to… Read Full Review

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★☆☆☆☆

“Cheap and nasty”

Written on: 08/05/2016 by KolbyO'Connell241 (1 review written)

We made the big mistake of having Penicuik and one of their many affiliated companies install Windows. Very slick sales pitch but the sample product was not accurate. The PVC is much thinner and the sills flex. The curtains cannot not be hung properly as the surround is oversize to hide poor workmanship and thin / hollow. We have had them back over 3 times after a lot of chasing up to rectify faults but still the silicone they used is bright yellow , not a good look with white pvc...and we do… Read Full Review

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★☆☆☆☆

“Failure to change a faulty double glazed door ”

Written on: 06/05/2016 by Terriblecustomercare (1 review written)

Penicuik fitted Windows and front door in 2013. We were unhappy with the door and twice an engineer called and assured us the difficulty opening and closing the door wasn't a problem.,!! Still unhappy we persevered with the ill fitting door until we had an independent engineer look at the door who told us the door was bowed and would ever be right. I contacted Penicuik who sent another engineer out and he agreed the door needed replaced on 27 January 2016. Since that time I have been… Read Full Review

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★☆☆☆☆

“Unethical pressure to buy on the spot. ”

Written on: 03/05/2016 by WhiteHeather (1 review written)

Just had a 3 and half visit from a salesman!! Lots of pressure to sign there and then to get the "good deal".In my opinion vastly overpriced products and unethical selling techniques. First quote for 7 windows and doors was £18000 and miraculously after talking to the manager the price was reduced greatly but only if you signed on the spot. Total breach of any code of conduct they say they might follow for off-premises sales. Penicuik you have joined the dark side… Read Full Review

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Blunttuna's Response to WhiteHeather's Review

Written on: 04/05/2016

The same thing happened to us - £43,000 reduce to £23,000 after a phone call. I had to put the boy out as it was 11:00 pm and he was still trying to chat to us!

This was after we had told him that we'd had firms trying this before and wouldn't appreciate it happening again!

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Whiteheather's reply to Blunttuna's Comment

Written on: 04/05/2016

Was quarter to 11 at night when I got rid of my salesman even when I said my daughter wasn't well he tried to stay. I actually felt ill after he left.

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Whiteheather's reply to Blunttuna's Comment

Written on: 04/05/2016

Was quarter to 11 at night when I got rid of my salesman even when I said my daughter wasn't well he tried to stay. I actually felt ill after he left.

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★★☆☆☆

“getting a quote”

Written on: 02/05/2016 by ScarlettProctor (1 review written)

Salesman came 2 hours later still trying to get a quote for 8 Windows and a door. Gave a price and if I signed they would be half price. Tried to sell insurance and pay up terms. Not impressed would not recommend… Read Full Review

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Whiteheather's Comment

Written on: 03/05/2016

Just had a 3 and half visit from a salesman!! Lots of pressure to sign there and then to get the good deal. Vastly overpriced products and unethical selling techniques.

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★★★★★

“I liked that you were not pushy”

Written on: 29/04/2016 by reweaver (1 review written)

I really like that you were not pushy when you came to see me and respected the fact that I didn't want to purchase there and then. I chose you in the end because of this… Read Full Review

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★☆☆☆☆

“Shocking workmanship and customer service ”

Written on: 28/04/2016 by Martyvonny (1 review written)

After getting windows done to absolutely apalling standerd.they took money from my account and after two years only paid back half to witch my partner was told by very abusive and cheeky arrogant service advisor that you've got half your money what you moaning about then hung up… Read Full Review

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★★★★★

“I love showing off my new conservatory”

Written on: 28/04/2016 by EVA4654 (1 review written)

I absolutely love showing off my new conservatory to my friends, it is my new pride and joy… Read Full Review

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★★★★★

“Delivered on time”

Written on: 27/04/2016 by valariepatterson (1 review written)

Thank you for delivering and installing my new windows on time, no fuss and no mess which is how I like it… Read Full Review

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★☆☆☆☆

“Avoid save your self the grief”

Written on: 24/04/2016 by Jaxone288 (1 review written)

If you are that desperate to waste your money either throw it in the bin or burn it That way you will save yourself the grief and keep your family safe from the dangerous mess they will leave your house in This company is your worst nightmare … Read Full Review

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★★★★★

“A very good investment”

Written on: 24/04/2016 by Dideseld (1 review written)

From the initial visit from the sales person to the install I’d say that my new front door from Weatherseal has been a very good investment and certainly added value to our house, it makes such a difference and completely changes the appearance of the front of the house… Read Full Review

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★★★★★

“ Completely pleased”

Written on: 22/04/2016 by Facteneve80 (1 review written)

From start to finish we had no problems and we are happy to vouch that penicuik provide a great product, polite and courteous staff and excellent customer services. Completely pleased… Read Full Review

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★★★★★

“My voucher worked”

Written on: 08/04/2016 by Snothe73 (2 reviews written)

I was issued a voucher by the initial person that came round to see me last year, he stated that it was valid for six months and would allow me a discount based on my old windows being scrapped. I thought that this was some sort of scheme but penicuik was true to its word and in the end my voucher reduced the cost of my windows by nearly £3,000… Read Full Review

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★★★★★

“Offered the best price”

Written on: 07/04/2016 by Shimblefus (1 review written)

I chose your company because you offered the best price, your team has just finished installation and I am pleased with the end result… Read Full Review

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★★★★★

“My new rooftrim looks fantastic”

Written on: 05/04/2016 by FowlerM (1 review written)

The new rooftrim that I have had installed around the entirety of my property has really made my house look outstanding, the clean lines have taken at least 15 years off the age of my house… Read Full Review

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