Penicuik Reviews - www.penicuik.com

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Latest Reviews

★☆☆☆☆

“Sales pitch ”

Written on: 20/01/2015 by Moragl123 (1 review written)

Was caught out by sales team, saying just going round area giving prices for windows to be replaced as scrappage deal in place. Since I was thinking about having windows replaced thought why not, as he said no pressure as price offered would be held for 18 months. 1st problem was when he said what time suits, as I was on week holiday from work said during day when kids at school, immediately he said tonight at 1830 would be best explained didn't really suit as kids would be about he said it… Read Full Review

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Glynnfielding's Response to Moragl123's Review

Written on: 28/01/2015

you made a wise choice unfortunatly i was not so lucky and am totally unhappy with my windows

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★☆☆☆☆

“BAD BAD BAD ”

Written on: 20/01/2015 by glynnfielding (1 review written)

cannot use windows with blinds was not told when purchasing otherwise would not have had them i now have bedroom windows that i cannot use with vertical blinds or curtains how good is that absolute waste of time customer service so bad bad bad stay well clear if you want good service salesman should know what they are selling you would think but oviously not bad bad bad… Read Full Review

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★☆☆☆☆

“Atrocious Sales Process”

Written on: 13/01/2015

OK, it is my fault, I should have hung up on their evening telesales agents, but hey ho,it is the new year and I am still full of holiday cheer. We had made the decision to replace our windows and doors this year as they were old and frankly useless at both being secure or heat efficient. So I confirmed a date and time (Today at midday). From booking the appointment today, I had Penicuik call me 6 times reconfirming the wrong date and time or trying to book an earlier time slot. Had I not… Read Full Review

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Glynnfielding's Comment

Written on: 28/01/2015

well done you

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★☆☆☆☆

“Underhand tactics ”

Written on: 08/01/2015

I had Penicuik out to price for double glazing yesterday. The price seemed competitive enough, but I said I was getting other companies prices to compare ! I then get a cold call from weatherseal today saying I have made an online enquiry they could come out this evening and give me a price they knew all of my address and telephone details ! I said I had not made an enquiry, then they said it must of been my husband. I then go online and discover that they are associated with Penicuik ! I… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 13/12/2014 by Sims232 (1 review written)

asked for one of team to come and visit to check out windows because i could not put up any blinds or curtains unless i got the very expensive ones that fit onto the window now my concern is that i have put up verticals as it is normal to want some privacy in the bedroom but if we have a fire we would not be able to open the window because the window bangs onto the frame penicuik really dont care about there customers once they have had your money that is there job done has the team that… Read Full Review

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Scottc1987's Comment

Written on: 28/01/2015

The company that fits are called jobs worth doing just saying I got mines done had no problems was told tilt and turn are no good if you want blinds and I'm sure if your house was on fire you would rip the blinds down to get out

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Glynnfielding's Comment

Written on: 29/01/2015

I know the company that fits them but i did not pay a lot of money not to be able put up blinds r curtains. It is bedrooms we are talking about so i do need to put something up you were lucky if you were told i certainly wasnt because it would have been an issue. Thanks for your views

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★☆☆☆☆

“Beware of composite doors”

Written on: 25/11/2014 by Sibbs2014 (1 review written)

Beware when buying a composite door.Brochure and website link (latter since removed) leads you to believe a certain quality brand is being sold.Despite paying what you expect to pay for this branded product what you get is something else.Certainly a nice looking door minus nearly all of the security features boasted about.Into the bargain several faults with the door and still not resolved despite 3 engineer visits.As for customer service,sadly lacking for a well known allegedly reputable… Read Full Review

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★★★★☆

“Great experience with Penicuik”

Written on: 20/11/2014 by Webb138 (1 review written)

Recently I got my windows fitted from Penicuik, I was beforehand thinking of upgrading my windows as I had already got my 2 exterior doors done from another company about 4 years before but I couldn't afford to get all done at the one time. I received a call from the company and the next day had the appointment which I was quoted with a good price. The promotion that Penicuik run saved me a lot of money which was very beneficial and I managed to afford my windows which look great on my… Read Full Review

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★☆☆☆☆

“avoid Penicuik at any price”

Written on: 17/11/2014 by Hanley227 (1 review written)

Penicuik usual selling methods, never accept the 1st or 2nd price from a salesman, as the office will come offering a lower price. We were keen to press ahead and have a total of 8 windows and doors fitted so we accepted the latest price that the office quoted. The sales representative then returned with the relevant paper work which was duly filled in and signed, he phoned the office, checked the costs with his superiors, and was paid the 10% deposit as requested. A day later their surveyor… Read Full Review

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★★★★★

“Double Glazing instalments”

Written on: 12/11/2014 by al.erskine (1 review written)

Having read the reviews before installation I had some concerns about what would happev,however these were totally unfounded. The replacement insatllation of all windows and door were carried out in the most expedient professional way. The fitters were extremely professional and helpful and supplied us with all the information as to what they were carrying out to ensure the complete sealing of the insatllation.The windows and door were excellently nmanufatured and I would definately recomend… Read Full Review

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★★★★★

“excellent customer service”

Written on: 02/11/2014 by 185Beebe (1 review written)

I got my windows and exterior doors replaced in August by Penicuik, and quite frankly I don't know why there are so many bad reviews! The guy that came to scale up my windows and doors was extremely helpful and friendly, as were the people I spoke to on the phone beforehand. I got a great deal seeing as my windows and doors were over their warranty and saved a lot of money by agreeing to be serviced by Penicuik. Even the boy who gave me the "cold call" I got at the start was so lovely and… Read Full Review

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★★★★★

“Very happy”

Written on: 28/10/2014 by Morag8842 (1 review written)

I just have to say that it was typical double glazing sales dropping the price 3 times but apart from that I am very happy with the final price, the windows and most of all the two boys that came and fitted them. It took 2days for 5 windows a bay window and a back door.. They managed to get my bathroom window out and in without any damage to my tiles, they were also VERY clean and tided up everything after… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 29/09/2014 by jrf31 (2 reviews written)

Where to start with our experience of Penicuik? I have written complaint letters to Penicuik of 10 pages listing all of the problems with the installation, so I will simply highlight the main issues: - The sales process is ridiculous. Aside from taking over 2 hours to measure up etc (and getting it wrong we later found out), we were then quoted £16,000 for 8 windows and 2 doors. When I declined, this dropped to £9,000 and when I again said this was too expensive it dropped to £5,000. All… Read Full Review

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Georgieboy152's Response to jrf31's Review

Written on: 27/12/2014

the main problem here is lack of knowledge !! not entirely your fault i might add . Penicuik windows was originally owned by the Bryant family of penicuik and was considered to be one of the best companies on the central scottish market. being a good honest family company, Reliable, trustworthy and commited to providing a quality service, so much so that they did not take a penny until the installation was complete and the customer was 100% satisfied with the job now that was a little over 40 years ago and unfortunately the owner sold the business to a bit of a cowboy around 15 years ago and thats when the decline started "penicuik Windows and Doors" name has been celebrated for 40 years but the company has folded 5 times !! the latest reincarnation being through weatherseal !! now , youll all have heard of them !!
if you get a call from weatherseal you will be guaranteed a back up call from penicuik ( giving then 2 bites at the cherry) the pitch is almost exactly the same. so here are the top 5 pointers for you to consider.
1) PENICUIK WINDOWS IS A NAME ONLY ( Trading on a well known name is common)
2) penicuik and weatherseal work from the same office (literally)
3) penicuik contracts state on the back of the contracts that they are owned by weatherseal holdings LTD
4) if you are foolish enough to fall for the pitch and expect a nice penicuik van at your door while windows are being fitted then again you will be let down JOB WORTH DOING carry out installation not fully emoloyed fitters but contractors
5) MISREPRESENTATION AT ITS BEST USE THE INTERNET DONT BE CONNED AND YOU JUST MIGHT GET THE SERVICE YOU WANTED IN THE FIRST PLACE. GOOD LUCK

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Scottc1987's reply to Georgieboy152's Comment

Written on: 28/01/2015

Penicuik weather seal both owned by the entire group actually if you take your own advise and read up on them they don't work from the same office and I was told it would be jobs worth doing fitting my van and weather there fully employed or pay by the job what does that matter had my windows fitted 2014 not had one problem

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★☆☆☆☆

“I HAVE JUST LEFT THE COMPANY WORKING AS A REP AS...”

Written on: 27/09/2014 by a duncan (2 reviews written)

I HAVE JUST LEFT THE COMPANY WORKING AS A REP AS FRANKLY THEY CARE NOTHING FOR CUSTOMER SERVICE,HAVE NO MORALS,MARKETING BLATANTLY LIES TOO GET REPS INTO THE HOUSES,FAKE OVER-INFLATED PRICES WITH FAKE DISCOUNTS,FAKE DISCOUNTS TO SELL FINANCEPRS(PENICUIK REPLACEMENT SERVICE SHOULD BE CALLED PPI) THE REPS WILL SAY INSTEAD OF PAYING THE ADMIN FEE FOR THE PAPERWORK £89.OO TAKE THE PRS INSTEAD FOR A YEAR AND YOU LL SAVE £9.00,THIS FEE IS THEN TAKEN OFF YEARLY,ITS DEAD MONEY.IF YOUR BROKEN INTO… Read Full Review

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★☆☆☆☆

“we had a full house done ... patio doors not plumbed...”

Written on: 17/09/2014 by alangail1956 (1 review written)

we had a full house done ... patio doors not plumbed resulting in warped doors still ongoing as from may this year we cant lock the doors we are now waiting on new patio being fitted we are now on our 3rd front door panel all pvc fittings around all windows had to be replaced all gaskets had to be replaced and now another 3 need done again all mytre joints didn't meet and had to be redone scratches on window glass no insulation behind pvc fittings and now pvc is starting to stain but the… Read Full Review

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★☆☆☆☆

“sloppy work and customer care”

Written on: 08/09/2014 by JefferyKoch (1 review written)

was told work would take 2 days it took 3. took over an hour per day to tidy up after fitters. took 6 weeks for plasterer to arrive and he only did half the job after another 3 weeks the plastering and small bits of roughcasting were finished. outside of window frames are scratched and we just noticed that out of the 8 windows only 2 have been fitted with finishing strips customer care a joke as is after sales service as of now waiting to see what they are willing? to do haha as they said… Read Full Review

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★★★☆☆

“Disappointing follow-up”

Written on: 27/08/2014

Pleased with the quote, windows only took 2 weeks to fit, and work was done quickly. However, bathroom window fitted was clear glass, not what I ordered. I spoke to the fitters the same say. Was assured problem would be rectified straight away - still waiting 4 weeks later although the original windows only took 2 weeks to make! Have also had a further 3 sales calls to try to sell me additional products, but no calls to check I was happy with the service originally provided. I would not… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 16/08/2014 by lumberman1 (1 review written)

THE SALESMAN WHO COMES TO YOUR HOMETHIS MEANS THAT A MONTH LATER YOU ARE INFORMED BY LETTER THAT YOU WILL PAY £80-00 PER ANNUM FOR KEEPS IN CASE ANYTHING GOES WRONG WITH YOUR DOUBLE GLAZING>SO MUCH FOR THAT 10 YEAR GUARANTEE AND FURTHER IF YOU WANT TO CANCEL YOU MUST PAY £99-00 !!-MR DAVID ADAMS x… Read Full Review

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★☆☆☆☆

“Wow, just wow ”

Written on: 15/08/2014

I'm not surprised there are so many bad reviews! Unpleasant and misleading… Read Full Review

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★★☆☆☆

“8 months and still waiting for them to be finished”

Written on: 22/07/2014 by Disgruntled1984 (1 review written)

I got Penicuik in to fit our windows, big friendly salesman and window fitters but full of false promises!!! Windows weren't completed on the day but the engineer promised parts where on order and he'd be back the next week, stupid me signed the satisfactory form without having a great look at the windows, overlooked the windows and its a shoddy finish. Spoke to the boss and since the woman above me was getting her windows fitted they asked if I could wait til then and there'd repair the faults… Read Full Review

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Weebetty's Response to Disgruntled1984's Review

Written on: 29/07/2014

Agree.This company is a joke!Customer service is nonexistent.Once they have your money,they don't give a dam. Stay away from this company.

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★★★★★

“Fantastic Price & Workmanship”

Written on: 15/07/2014

Have to say was extremely worried after reading some of these reviews. But hey ho I was worrying for nothing. Sales Rep called Lynn came to see myself and my husband and I have to say was one of the most genuine and pleasant people we had ever met. We were going to pay our windows and doors cash and she explained their flexi account in great depth and we decided to take advantage of the offers and benefits with it. The windows and doors have now been installed and we are absolutely over the… Read Full Review

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