Penicuik Reviews - www.penicuik.com

Click here if this is your business
★★☆☆☆
2.0 / 5
21% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Penicuik - www.penicuik.com - Ask a question now

Media Gallery for Penicuik - www.penicuik.com

Penicuik - www.penicuik.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“we had a full house done ... patio doors not plumbed...”

Written on: 17/09/2014 by alangail1956 (1 review written)

we had a full house done ... patio doors not plumbed resulting in warped doors still ongoing as from may this year we cant lock the doors we are now waiting on new patio being fitted we are now on our 3rd front door panel all pvc fittings around all windows had to be replaced all gaskets had to be replaced and now another 3 need done again all mytre joints didn't meet and had to be redone scratches on window glass no insulation behind pvc fittings and now pvc is starting to stain but the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“sloppy work and customer care”

Written on: 08/09/2014 by JefferyKoch (1 review written)

was told work would take 2 days it took 3. took over an hour per day to tidy up after fitters. took 6 weeks for plasterer to arrive and he only did half the job after another 3 weeks the plastering and small bits of roughcasting were finished. outside of window frames are scratched and we just noticed that out of the 8 windows only 2 have been fitted with finishing strips customer care a joke as is after sales service as of now waiting to see what they are willing? to do haha as they said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Disappointing follow-up”

Written on: 27/08/2014

Pleased with the quote, windows only took 2 weeks to fit, and work was done quickly. However, bathroom window fitted was clear glass, not what I ordered. I spoke to the fitters the same say. Was assured problem would be rectified straight away - still waiting 4 weeks later although the original windows only took 2 weeks to make! Have also had a further 3 sales calls to try to sell me additional products, but no calls to check I was happy with the service originally provided. I would not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE”

Written on: 16/08/2014 by lumberman1 (1 review written)

THE SALESMAN WHO COMES TO YOUR HOMETHIS MEANS THAT A MONTH LATER YOU ARE INFORMED BY LETTER THAT YOU WILL PAY £80-00 PER ANNUM FOR KEEPS IN CASE ANYTHING GOES WRONG WITH YOUR DOUBLE GLAZING>SO MUCH FOR THAT 10 YEAR GUARANTEE AND FURTHER IF YOU WANT TO CANCEL YOU MUST PAY £99-00 !!-MR DAVID ADAMS x… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wow, just wow ”

Written on: 15/08/2014

I'm not surprised there are so many bad reviews! Unpleasant and misleading… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“8 months and still waiting for them to be finished”

Written on: 22/07/2014 by Disgruntled1984 (1 review written)

I got Penicuik in to fit our windows, big friendly salesman and window fitters but full of false promises!!! Windows weren't completed on the day but the engineer promised parts where on order and he'd be back the next week, stupid me signed the satisfactory form without having a great look at the windows, overlooked the windows and its a shoddy finish. Spoke to the boss and since the woman above me was getting her windows fitted they asked if I could wait til then and there'd repair the faults… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Weebetty's Response to Disgruntled1984's Review

Written on: 29/07/2014

Agree.This company is a joke!Customer service is nonexistent.Once they have your money,they don't give a dam. Stay away from this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Fantastic Price & Workmanship”

Written on: 15/07/2014

Have to say was extremely worried after reading some of these reviews. But hey ho I was worrying for nothing. Sales Rep called Lynn came to see myself and my husband and I have to say was one of the most genuine and pleasant people we had ever met. We were going to pay our windows and doors cash and she explained their flexi account in great depth and we decided to take advantage of the offers and benefits with it. The windows and doors have now been installed and we are absolutely over the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent product, good customer service.”

Written on: 15/07/2014 by mayfield2014 (1 review written)

We had a front door installed in June, really pleased with the quality and the fit of the door. Only reservation we would give anyone is, if you want to pay cash, pay cash, do not be talked into their finance scheme. We were told if we signed up to the finance scheme but paid off in full before 28 days from the installation date there would be no financial penalty for doing so - WRONG - we were charged over £214 more. Our salesman obviously advised us incorrectly, and I can't imagine we have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Caller was horrible to my daughter!”

Written on: 15/07/2014 by Vincents362 (1 review written)

After a cold call yesterday informing me of a "window scrappage scheme" I agreed for a salesman to visit a few hours later to give us a quote. Needless to say I was quoted a hilarious amount for 14 windows which my husband politely declined and showed the salesman the door. Today my house phone rang a few times which I ignored as I'm a childminder and I'm too busy to answer the phone 35 times a day but unfortunately my 11 year old daughter answered and got a cheeky girl from Penicuik. My… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Pleasure to deal with ”

Written on: 12/07/2014 by CamronSmith (1 review written)

I was surprised that this company have so many bad reviews. I had my windows installed 9 days ago and I am very pleased with the work carried out. My husband organised for a salesman to come out after we received a phone call about some recent installations in the area, we have been thinking about our windows for some time now and we decided to take the man up on his offer of a free quote. A chap arrived promplty and began to give us our quotation. We explained that we wanted an honest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Will be recommending to friends”

Written on: 08/07/2014 by amy.deans (1 review written)

When I first received a call from Penicuik I was sceptical, thinking they would be just like all the other companies. Anyway I went on with the call just out of interest and I'm so glad I did! Excellent customer service from the phone team and when I agreed to get a quote I did not expect such a low price. We worked out an affordable payment plan and they helped me understand all the small print. The quality of the windows is excellent too! All in all I'm very pleased with my experience with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Greener Future”

Written on: 05/07/2014 by Henryug277 (1 review written)

Had a cold call from a call centre under the name of "Greener Future" trying to inform me about the "Window Scrappage Scheme". A bit of research tells me it is Penicuik. I asked if this was a Government scheme, or Energy Savings Trust scheme, but it turns out it is just another double glazing way of making money. The offer of £2000 for your old windows and 1/3rd off all replacement windows is just a sales technique. I asked why they didn't just reduce the price of windows so they were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO after sales service!”

Written on: 30/06/2014 by Andre70 (1 review written)

We bought a house with a Penicuik conservatory. The doors have dropped so we need repairs. I phoned the company - the receptionists on both the general desk and on customer service were brusque. Customer Service - a reserved term - advised me that as this conservatory is out of warranty and was built by 'the original company which went in to receivership in 2006' they would not be coming out. End of conversation. No apology or advice on alternative action. Y'all know what they were actually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Was cold called by Lothian Market Research (which was...”

Written on: 10/04/2014 by Gustafsonxe1964 (1 review written)

Was cold called by Lothian Market Research (which was actually Penicuik windows) saying they had a window scrappage scheme running in our area. Said I would get money towards new windows for choosing them. Was told they didn't use salesmen at all but after agreeing to let them come out I was Absolutely disgusted, they had a salesman out to quote for 3 windows who was very pushy and got aggressive when I said the price was too high. He swore at me and then left my house. Will be telling everyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Roydog2's Comment

Written on: 09/07/2014

I have just had the exact same conversation with penicuik, they also refused to leave me a written quote as the deal was just for today.....£4800 for a set of French door and 2 replacement windows!!
Steer clear please do not use this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Disappointment after reading reviews of new windows”

Written on: 28/03/2014 by lizzieduncan (1 review written)

I would avoid this Company. Had a salesman out yesterday who was fine window was demonstrated and seemed off good quality. certain items on agreement were not as he had stated re agreement and us wanting to pay a deposit or pay extra money monthly and a lump sum. I then decided to look at reviews and am I glad I did. After reading them there is no way I would let this Company instal windows for me. I phoned and told the salesman I no longer wanted to proceed and he tried to say other window… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't do it!!!”

Written on: 20/03/2014 by 32Figueroa (1 review written)

Penicuik - New windows and Doors Alarm bells started ringing when the salesperson was filling out the contract form and put an inflated figure in the salary box. The speed with which the process continued, from initial interview to survey and then to window manufacture should also have made me suspicious as I felt they were in a rush to get everything done before I had a chance to reconsider. By day two I had had second thoughts and tried to contact the company to cancel my contract. The next… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lizzieduncan's Comment

Written on: 22/04/2014

I know how you feel I was asked how much I could afford to pay monthly before the salesman decided on how much he was going to charge me. I said no way you tell me how much and I will see if I can afford the windows

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“avoid like the plague ”

Written on: 10/03/2014 by irJones416 (1 review written)

I really wish my husband and I had read this review site before agreeing to have windows and doors fitted by this company .workmen turned up half way through the first day ,caused a fair amount of damage to my property which is still not fixed ,forced in doors which clearly didn't fit with result I have to sleep in my sitting room at night cause they don't lock.phoning or e mails are ignored and so far I have doors that don't lock ,a broken window and plaster damage .shame I didn't do my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“"Will your partner be there" constantly asked !!!”

Written on: 07/03/2014 by eoQuinn1966 (1 review written)

Sales rep turned up for quote of two living room windows . A straight replacement for old ones . I never got as far as seeing his samples - I had committed the ultimate sin of not having my partner there to sign the contract - even though I had told them they were one of four companies I was getting prices from . The rep had to wait for a call back from his manager before proceeding . At this point he was asked to leave .Then got a very rude call from their sales staff asking why I lied to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Like herpes.”

Written on: 01/03/2014

This window company are like herpes - they NEVER go away! Rude from the very start, we decided pretty quickly that they weren't for us so we cancelled. In another dimension, this should have been straightforward but they harassed us for days afterwards to the point that I swore at them on the phone. And yet they still called, sometimes five times a day. If they couldn't get past me, their tactic seems to be to call until they try to sweet talk my wife. No dice - she's no fool. To top that, they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Very poor after sales support”

Written on: 27/02/2014 by Stillawaitingcorrespondance1 (1 review written)

Penicuik Double glazing, I would not recommend this company to my circle of influence because the after sales service, especially after complaining is very poor indeed. The installation was brought forward one month and installation was fine, they failed however to bring forward the finishinfg plasterer and we had to wait nearly a further month. During this time it rained very heavily and water entered our wall cavities through holes awaiting filling. Once plasterer came he comfirmed water… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rayc59's Response to Stillawaitingcorrespondance1's Review

Written on: 05/03/2014

Same here they just came today to finish silicon around the harling repairs that was after five months of waiting funny how they came one day after i said i would be in touch with my solicitor and going for court proceedings

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stillawaitingcorrespondance1's reply to Rayc59's Comment

Written on: 08/03/2014

Yes I agree, they respond to promises and disappear like rabbits as early as they can. Never again!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview