written by Genevievey437 on 10/08/2017
This company's salesman knocked on the door of my 80+ yr relatives. They were taken in by the sales pitch and gave him a cheque there and then. Their windows did not need replacing. After talking it through they realised their mistake within the cooling off period. I spoke to trading standards and was advised they should get a full refund. My relatives called to cancel and were advised it would take a month to write a cheque. This company have applied an enormous admin fee for writing this cheque. It never arrives and their staff stall time after time when they phone with promises that the cheque is on the desk and nearly in the post. My relatives are of the generation that don't like to complain so they did not want to proceed with a formal trading standards complaint. That is still on the cards. I would avoid this company.
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