written by 202Vaughn on 25/10/2020
Service appalling,asked for my refund back after 1 day. Surprise surprise,could not get hold of them.Lost £500 deposit.Gave my statement to trading standards as I hope many of you have.
written by Harris-Altdm246 on 10/06/2019
The company measured my windows to short but sill went ahead and fitted them, I now have water coming in, a deep scratch on one of the the glass units,a big gap inside where it meets the window board, I have tried many times to make contact with the company by emails, many phone calls but no success. DO NOT USE THIS COMPANY.
written by BridgerMiles332 on 06/02/2019
Thank you guys for fitting my windows they look great will definitely recommend to my friends and family great value for money
written by Bernieee on 31/01/2019
I've contacted Love Windows in October to replace my windows and they've sent someone to take measurements and quote the price. After we agreed the delivery date they asked me to pay the deposit which I did. The service was great until I paid the deposit and 2 days after I paid the deposit they called me and confirmed that they will cancel my order as they quoted the price wrong and they said they'd refund my deposit . Since October I have been calling them and emailing them regularly and they still haven't refund my £ 1000 deposit. They don't reply to emails and everytime I call them they are saying it will be paid but I still haven't received it since 3 months. If you have an order with them make sure you guarantee your order before you pay the deposit!
written by Nannyjack1967 on 22/10/2018
DO NOT USE THIS COMPANY.Never have I experienced such appalling customer service . We are still in the midst of our love windows experience and can't wait for it to end, horrendous company to deal with .
written by Jaquelinej364 on 27/09/2018
they are not german windows at all, they will say anything to get a sale. Not even convinced they are triple glazed. We got let down twice on fitting days nearly 3 times. I now wish they had never bothered. Fitter struggled for 7 hours to fit 2 windows saying half the tools where missing out the van was cutting the plastic sills with a hand saw. Rough untidy job in general. Wrong glass was fitted 1 was meant to be frosted we got clear, the other isnt safety glass as it needs to be by law, was told on phone it is safety glass but there is no mark on it so it clearly isnt. I refused to pay as they where both wrong, still no replacement glass from love windows. If your considering using love windows dont bother your better off paying a little more elsewhere.
written by on 22/09/2018
Really disappointed with Love Windows they really don't LOVE their customers at all!!! Ordered windows back in July..fitted in August but were poorly fitted with gaps in Windows and fitters broke some of the glass, advised that they would order more glass and send fitters back- were still waiting for them to fix the mess they made!!! I give birth in 6 weeks time and they have done nothing but cause headache and stress!!!
written by on 22/09/2018
Really disappointed with Love Windows they really don't LOVE their customers at all!!! Ordered windows back in July..fitted in August but were poorly fitted with gaps in Windows and fitters broke some of the glass, advised that they would order more glass and send fitters back- were still waiting for them to fix the mess they made!!! I give birth in 6 weeks time and they have done nothing but cause headache and stress!!!
written by Josephbyrd123 on 01/08/2018
They come today to fit my windows, prepared put dust sheets everywhere, did a very good job. After finishing the job they cleaned up. Very happy with the work they did, would highly reccoment Love Windows.
written by Emery310 on 21/05/2018
Only one star because I had to so the review could be posted. I have made two appointments and both times I have been let down when no one turned up as promised. My time is precious and being let down the first time was bad enough I was then told that this would not happen again. Well unfortunately I have been waiting all morning and no phone call or excuse to let me know that they couldn't make it. A very disappointed prospective customer
written by RobertDixon on 27/10/2015
Had 7 windows and a patio replaced by Love Windows, they completed the work today. They started on Monday, had a very pleasant experience with the Love Windows from start to finish. they have been very pleasant, extremely helpful and most importantly did a fantastic job. The price was reasonable and the fitters were nice and tidy. Would absolutely 100% recommend to my friends and family. after having a nightmare experience and hard sell from a few companies it was nice to just deal with a simple gentlemen who wasn't putting us under any pressure and was very helpful oh and lets not forget wasn't there all evening.
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Fzah's Comment
Written on: 20/09/2020
What have you done to take matter further? I have had same trouble, all the window are not fit for purpose, bowed windows, double glazing gas is already messed up and misted on most of windows, absolutely shocking and horrendous leaving damage to structures of home, I am wanting to peruse matter further but no contact details, can you give me the number