Takes your money & then doesn't want to know

Unit 5 Measham Lodge Business Park, Measham, Swadlincote, DE12 7HA
Just Doors UK Reviews - justdoorsuk.com
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DavidRob's review of Just Doors UK Reviews - justdoorsuk.com

“Takes your money and then doesn't want to know”

★☆☆☆☆

written by DavidRob on 15/03/2016

I ordered a window based on price and reviews on this site, the pre-sales service is fine. I did have to chase them up on delivery date etc. The driver was supposed to ring before delivery but didn't. I carried the items myself off the Van and stored them on a prepared area, the glass on raised blocks as recommended. Two days later I knocked the old frame out, put the new one in and picked up the glass to install and there was a crack from the bottom. The glass had not been moved and had been covered behind the frame. I had no choice but to install the glass and then take photos and contact the company. Their response was hard luck, unless you spot the fault or the glass is noticably cracked on delivery then it is your fault. Really hacked off with that attitude as I am 100% sure the crack is from manufacturing fault/ weakness. Anyhow I will pursue this but will not be doing any more business with them. Be warned

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