The same problem as everyone else is having

Unit 5 Measham Lodge Business Park, Measham, Swadlincote, DE12 7HA
Just Doors UK Reviews - justdoorsuk.com
★★★★★
4.7
96.0% of users recommend this
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tomspuds's review of Just Doors UK Reviews - justdoorsuk.com

“The same problem as everyone else is having”

★★☆☆☆

written by tomspuds on 29/07/2014

I read through all of the reviews that contained less then 4 stars and I'm in the same boat as everyone else. Polite and friendly service to begin with which quickly turned into a disaster which lasted several months. The doors came with the wrong color of handles, no fitters pack, the glass had squint and poorly joined Georgian bars and were contaminated with dust inside the double glazed unit. The door also had a dent which was revealed after the blue protective tape was removed after fitting.
To give some credit I was told to take pictures of the faults and they would be fixed but I'd have to pay for all of the refit myself as I should not have fitted the doors if I was not happy. What the company failed to appreciate was the 2.8m door was part of a large project and the tools and workmen were on site to do the job. They weren't going to put a stop to their work for weeks on end because of this, I had no option but to fit the doors!
The arguing lasted for months and the initial good attitude and customer service turned into my E-mails and phone calls being ignored, my letters being ignored and eventually a stalemate until I got my bank involved who thankfully got the ball rolling again. the end result is that Just Doors is paying for the manufacture, delivery and fitting of new glass by my local dealer. If anyone for Just Doors is reading this I recommend that you have a very close look at you quality control procedures and your general attitude to customers.

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