Evander Reviews - www.evander.com

★★★☆☆
2.6 / 5
44% of users recommend this
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Latest Reviews

★☆☆☆☆

“excuses and an insult to my intelligence”

Written on: 18/08/2014 by discusbananas (1 review written)

got burgled and Evender were instructed to acess the damaged. Their so call engineer came round and claimed the the doors were badly maintained ! Claimed that the runners were damaged. Told him that they were damaged as a result of the break in. Anyway they came and replace 2sliding doors and 1window. The window was straight forward however the doors were a disaster. The outter door was made opening the wrong way and they took it back. A call from their offices said that it will take 4… Read Full Review

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★☆☆☆☆

“Still waiting for a quotation”

Written on: 12/06/2014

I had someone from Evander come to my house to measure for a quote to replace a Perspex window and door in a conservatory. The house had been rented out and the tenant had caused the damage. They measured up on 27th May and I have chased up the quote at least 4 times! I still have no quote and despite being promised calls to let me know what it happening I have had nothing. It is now too late to claim for this from the tenant through the deposit scheme. Thanks Evander you have cost me a lot of… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 02/06/2014 by MateoMerritt (1 review written)

After a burglary, Evander took 3 weeks to replace glass in my French door. As this was an company instructed by my insurance, I was bound into using them. When I rang my window company who initially fitted these doors for guidance,they told me they could complete the job in 4 days maximum. The guys who work for Evander are great...........no complaints about them, but the actual organisation and customer service are dreadful. NEVER AGAIN … Read Full Review

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★☆☆☆☆

“UTTERLY TERRIBLE ”

Written on: 10/05/2014 by Nyasiao381 (1 review written)

Do not under any circumstance buy a Yale Door, as they are fitted by EVANDER! We have received utterly terrible service from evander and Yale on many occasions. Not only was the fitting of our doors of a very poor quality but we have experienced problem upon problem with the fitting over the last year or so. Yale have arranged for Evander (to our dismay) to come out to our home to fix our long list of problems on around four occasions so far but each time they either arrive too late in the day… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/04/2014 by 238Wentworth (1 review written)

Turned up 5 hours later than I was told they would be here. Took morning off work to have door fitted and my wife had to rearrange her plans for afternoon. Cannot comment on work as the door they brought was damaged. Would not use them again but Yale doors use them if you buy their fitting service. Would not recommend them on the basis they do not turn up on time and their customer services are terrible… Read Full Review

Evandergl's Comment

Written on: 28/04/2014

Hi,

I am extremely sorry to hear about the service that you received from us.

We pride ourselves on our customer service and that is one of the main reasons we have clients like Yale Doors using us to fit their products.

Can you please provide some of your details so that I can find you on our system and I will ensure that the persons who arrived late are aware of your dissatisfaction. I would really like to prove to you that our customers are the most important thing!

Please contact me to discuss in more detail.

Thanks,
Luke

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★☆☆☆☆

“bad windows bad fitting”

Written on: 25/04/2014 by CatherineDonovan273 (1 review written)

Had replacement windows fitted by Evander windows, the windows let in more noise than my old 20 year ones. the fitting was disgraceful. took ages to get fitted... do not use… Read Full Review

Evandergl's Comment

Written on: 25/04/2014

Hi,

I am very sorry for the service that you have received from us.

We are happy to re-attend your property to resolve these issues that you have experienced.

Please give me a call and I will endeavour to resolve this for you.

Regards,
Luke

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★★★★★

“Excellent service!!!”

Written on: 16/04/2014 by Jwillson (1 review written)

I smashed a window whilst cutting my grass, I called Evander and someone came to measure and replace the window straight away. Brilliant service and I will defiently be using them again in the future!… Read Full Review

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★★★★★

“Perfect - incredible customer service and an amazing job!”

Written on: 13/04/2014 by amandadowson (1 review written)

I have passed on the name of this company to several others, and will be recommending Evander until I'm blue in the face! From the initial contact, right through the completion of the job, this company is second to none. We contacted Evander to replace the full front of our office/home, totalling six windows and a door, as well as guttering and a few other jobs around the farm - not an easy job! Value for money was key for us, as well as a quick and convenient service, as we have a business… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/04/2014 by Shartnoll (1 review written)

My beef is not with the front line workforce but with the company and how they operate. I received damage to my house on the 23 December 2013 and was only made watertight at the end of March 2014. There has been delay and mess up after mess up to do a days work and is totally unacceptable. I raised a formal compliant and had to escalate to a regional manger who didn't have the decency to ring me back. I was unfortunately tied to them as it was an insurance claim and if I was doing this… Read Full Review

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★★★★★

“Quick, Easy and Value for money”

Written on: 03/04/2014 by Mark217 (1 review written)

Like many people I never bother writing compliments. Initially I tried a local company but after a number of calls with no success I tried Evander. At a competitive cost my window was repaired quickly and with minimum fuss. The surveyor who came out initially and the engineer who completed the work were professional, polite, friendly and a credit to your company. The people I spoke to on the phone were polite and helpful. The whole thing which could have been difficult was easy and good… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 06/03/2014 by Jonhu62 (1 review written)

EVANDER NEVER turn up on time, staff have no interest in the work whatsoever, workmanship is shoddy and when you call them, they just try to fob you off with excuses. If it wasn't for the fact that this is the company that Yale use, I would suggest that in my opinion they would not have a lot of repeat business. Yale customers are always put to the bottom of the priority list as they do a lot of insurance work also. What really gets me is the fact that they give you a booking time of either AM… Read Full Review

Evander01's Response to Jonhu62's Review

Written on: 18/04/2014

Sorry to read about the problems you have experienced and if these are still not resolved I will make sure they are put right when you contact us..please call Evander and ask for the Operations Director after Easter and I will get the issues addressed promptly . RD.

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★☆☆☆☆

“Wouldn't touch them with a barge pole!”

Written on: 04/03/2014 by Spence494 (1 review written)

I have recently had the utter displeasure of dealing with Evander so-called Glazing after my Insurance company instructed them to deal with my conservatory roof which leaked in several places following very high winds. A pleasant man came to access damage and informed me they would be removing panels and resealing as ness. Arrangements were made and the fitters turned up as expected. The 1st thing they told me was that they couldn't guarantee that the roof wouldn't leak again, fair enough I… Read Full Review

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★☆☆☆☆

“You dont know what your doing.”

Written on: 23/02/2014 by Grunsell (1 review written)

Having had Evander appointed by my large insurance company due to my front door (terraced house) being kicked off its hinges i waited a week for an agent to come out to assess damage and measure up.(So much for emergency call out ). Whilst he appeared to know what he was doing and said all the right things i then recieved a phonecall fron the Carlisle office saying whatever the agent had agreed wasnt going to happen and they would be sending me via email a choice of doors available to me. On… Read Full Review

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★☆☆☆☆

“Evander never again !”

Written on: 19/02/2014

Wasted time waiting in then they do not turn up all the time you are ringing them for answers then when arrive not got all stuff to complete job . Faulty parts had to go out and buy product from local b and q the saga goes on and on avoid at all cost… Read Full Review

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★☆☆☆☆

“awful”

Written on: 10/02/2014 by Hausehead (1 review written)

Burgled last March. Evander just visited for about the eighth time. Didn't have the right parts to finish the job so went away again. They must be the worst compsny I have dealt with for years… Read Full Review

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★☆☆☆☆

“Shocking & bad Service!!! Avoid.”

Written on: 06/02/2014

I bought 2 new doors from Yale-door, evader were contracted to fit them,First of all they left the place a total mess and left black stains on the carpet, they never covered any thing up. the doors have not been fitted correctly and the frames are not flush. 5 days after installation the front door would not lock, i called them out and they readjusted the door, a few weeks later i could not lock either my back door or front. I complained to yale-door (who are door-stop international) whom in… Read Full Review

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★☆☆☆☆

“AVOID - Terrible company and terrible customer service!”

Written on: 03/02/2014 by jim845641 (1 review written)

It has been 3 months since we were burgled with extensive damage to the windows and doors, this company was entrusted by the insurers with the repairs and they are utterly useless - STILL not fixed!!! They have done the bear minimum to secure the property and that after numerous phone calls and the engineer finally turning up at 10.30pm at night on weekday (despite being notified the day before)! We have complained numerous times to their customer service who are nothing but arrogant and… Read Full Review

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★★★★☆

“Top Security door review”

Written on: 26/11/2013

The police recommended that I change the front and back doors after an attempted break in as potential criminals are put-off by security doors that are very obvious. The company came on the day and time they had arranged,confirmed the appointment and fitted both doors with minimum fuss. Their staff were polite, professional and efficient. Make sure you understand the different types of locks and handles before they are fitted!… Read Full Review

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★★★★★

“Advice”

Written on: 22/11/2013

Today, I had a quote and advice from a member of evander regarding replacing an old lock. We were impressed with the professional service and good, sound advice offered without pressure. Will certainly use aagain… Read Full Review

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★★★★☆

“Front Door & Patio Windows”

Written on: 07/11/2013

The workmanship was second to none. Bit of a problem initially about time scales and accessories but once the workmen arrived with the goods the job was done very professionally and I would have not hesitation in recommending the Company to anyone. The quality of the merchandise is good but I have not received any paperwork which wouold act as guarantee… Read Full Review

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