Evander Reviews - www.evander.com

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2.8 / 5
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Latest Reviews

★☆☆☆☆

“botched a simple repair so had to come back to fix it”

Written on: 04/04/2016 by AndyR757 (1 review written)

After attempted break-in called insurance company who sent someone from Evander to make door secure - no problems at all - very helpful. Had to remove damaged glazed unit to arrange for replacment - when refitting, he checked door operated normally it did not so he adjusted the glazed unit, then it did - all good. Week later fitters came to fit new glazed unit - was at work so arranged for friend to give them access - they put new unit in but did not check door operated normally until they were… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/03/2016 by Bellabumpkin (1 review written)

Our back door would not close this morning and my insurance company sent out somebody from Evander. The technician arrived not long after contacting my insurance company and sorted our door really quickly. He was very polite snd helpful and left us with two new keys. He even offered us some advice about a fault with our front door. I know some reviews on here are very negative but in my personal experience I cannot compliment this company enough. Thank you for securing my house… Read Full Review

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★☆☆☆☆

“Lied to.. Never called back ”

Written on: 19/02/2016 by Sarahhm33 (1 review written)

Paid a local locksmith to secure our property after what we thought was just a broken lock, our locksmith advised excessive force had been used and he would call the insurance company as in his experience it was an attempted break in. Our insurance company sent out Evander to access the situation, the guy from Evander said he couldn't tell if it was foul play but he would put a temporary lock until they came back out with a new one. I told them NOT to touch the door unless it would be fixed… Read Full Review

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★☆☆☆☆

“Totally incompetent ”

Written on: 22/12/2015 by 500Cannon (1 review written)

I'm self employed so lose money taking days off to let these guys in. They cancelled on first day costing me £200. Then sent out a guy who got the quote wrong, the window needed a full replacement not a repair as they originally said losing me further day off and £200. In total they took 4 days to do a simple 2 day job. Total and utter incompetence. Do not ever use them. They offered me £20 off my bill for my troubles. Brilliant guys well done… Read Full Review

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★☆☆☆☆

“INCOMPETANCE”

Written on: 03/12/2015 by Lineup (1 review written)

Initially I thought this company very professional, I was contacted and given a date of repair to my conservatory roof but I was unable to make this date 20th November 2015 so we rescheduled for 4th December 2015.I was also put on the cancellation list for before 16th November so this would lead you to believe my goods were ready !! Yet at 130pm on 3rd December I WAS CONTACTED TO STATE MY REPAIR WAS BEING CANCELLED ON 4TH December DUE TO THE SUPPLIERS. My next available date Evander could give… Read Full Review

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★★★☆☆

“Remedial work”

Written on: 07/11/2015 by Cheryl02 (1 review written)

Many thanks to the professional who spent over 5 hours doing remedial work on our door installation today. competent, confident, polite and well mannered had he fitted the door in the first place no remedial work would been have been needed and I would have given 5 stars. Well done. Also many thanks to the manager who dealt with our complaints… Read Full Review

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★★★★★

“Patio Doors”

Written on: 11/10/2015 by niHolloway141 (1 review written)

Had patio doors fitted this morning (purchased from Homebase) and fitted by Evander. Excellent quality. Fitted by very courteous and helpful operatives who arrived on time. Good communication between Evander and ourselves. Very clean and cleared up site both inside and out. Do not recognise any of the negative comments on this website. Would recommend. Nothing adverse to say and would be very happy to recommend to friends and family… Read Full Review

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★★☆☆☆

“Poor Quality”

Written on: 26/09/2015 by Wardnv396 (1 review written)

The fitters fitting my door where very good but the quality of the door poor. The sill is only 1 inch deep and there is a 2 inch bar across the bottom you have to step over to enter. An accident waiting to happen for someone not aware of it… Read Full Review

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★☆☆☆☆

“Terrible Company, Terrible Attitude, Appaling Workmanship”

Written on: 22/04/2015

They did a window glazing repair for me on a listed building. Their 'engineer' was arrogant in his attitude, and damaged the window frame with a bodged temporary repair. When the final repair was completed it was an even worse bodge that didn't fit properly, used the wrong type of glass and the wrong type of putty. In the end I had to get the repair done again by a company that knew what they were doing. I would recommend anyone to avoid this company… Read Full Review

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★★★☆☆

“Glass scratches”

Written on: 27/01/2015 by Paulwgl (1 review written)

Following house breaking my insurance company arranged for Evander glass to replace patio doors. I noticed several scratches on the glass, on arranging a call out inspection the office was at pains to tell me about the code for glass faults etc and that their surveyor was "expert in this" and would bring along a copy of the code which I could also read on line. Got the impression that I would be getting a hard time on any possible repair/replacement. Not good customer service technique. Will… Read Full Review

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★★★★★

“Exceeded my expectations”

Written on: 24/12/2014 by Ezrau422 (1 review written)

I ordered a new front door from evander, the initial surveyor was on time and polite. The door was then ordered and two engineers returned two weeks later to fit my door. My new door is perfect and the engineers were only at my home for two hours. They took my old door away and left my hallway spotless. Would thoroughly recommend!… Read Full Review

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★☆☆☆☆

“Poor service. ”

Written on: 21/12/2014

Avander were instructed by my insurance company to replace both my front and back door. My front door was due to be replaced on 19th Dec but on the 18th at 3:30 I get a phone call to say no they can't they are now fully booked and can't fit me in until the new year despite telling them in a single mother with a young baby an insercue door and a massive draft. I was assured that the door would be fitted before Christmas and have been let down. They won't fit me in until the new year because… Read Full Review

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★★★★★

“GREAT”

Written on: 20/10/2014 by Sueshaw56 (1 review written)

Had two windows replaced by Evander through B & Q on the 20th October Came early rand in advance and were very professional, answered an question I asked, they tided up when the job was done. The two lads were very approachable and did not stop working until it was finished. Well done Evander at Reddish keep it up and well done B & Q for sub contracting these jobs to them. I would not hesitate to recommend the local Business of Evander at Reddish… Read Full Review

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★★★★★

“Fantastic all round”

Written on: 03/09/2014 by Sue_5 (1 review written)

I couldn't fault the service from Evander when they completed 2 jobs at my home today. They rang 45 minutes ahead and left a message for me, letting me know that they were on their way, and arrived exactly on time. They completed the work with minimal fuss, and even cleaned up after themselves (a big issue with others we've had here!). The work is of a very high standard, and I'm extremely happy with the quality and the price. I would not hesistate to recommend Evander, or to use them again in… Read Full Review

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★★★★★

“Excellent service, attitude and outcome”

Written on: 27/08/2014 by Secombe (1 review written)

As victims of an attempted burglary just over a week ago we were directed to use Evander by our insurance company. Having read such an abundance of negative reviews on this site my wife and I were anticipating a series of further problems ranging from delays to not turning up on time and from poor workmanship to corporate incompetence. However, to our surprise and huge relief Evander have been quite the opposite, superb from start to finish. Efficient, helpful, timely, knowledgeable and… Read Full Review

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★☆☆☆☆

“excuses and an insult to my intelligence”

Written on: 18/08/2014 by discusbananas (1 review written)

got burgled and Evender were instructed to acess the damaged. Their so call engineer came round and claimed the the doors were badly maintained ! Claimed that the runners were damaged. Told him that they were damaged as a result of the break in. Anyway they came and replace 2sliding doors and 1window. The window was straight forward however the doors were a disaster. The outter door was made opening the wrong way and they took it back. A call from their offices said that it will take 4… Read Full Review

Evandercustomercareteam's Response to discusbananas's Review

Written on: 26/08/2014

Thank you for taking the time to leave us your feedback, we are very sorry to read that your recent experience with Evander has not met your expectations. At Evander we take complaints very seriously, as such can you please email us so we can fully investigate, and formally respond.
Yours sincerely,
Evander Customer Care Team.

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★☆☆☆☆

“Still waiting for a quotation”

Written on: 12/06/2014

I had someone from Evander come to my house to measure for a quote to replace a Perspex window and door in a conservatory. The house had been rented out and the tenant had caused the damage. They measured up on 27th May and I have chased up the quote at least 4 times! I still have no quote and despite being promised calls to let me know what it happening I have had nothing. It is now too late to claim for this from the tenant through the deposit scheme. Thanks Evander you have cost me a lot of… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 02/06/2014 by MateoMerritt (1 review written)

After a burglary, Evander took 3 weeks to replace glass in my French door. As this was an company instructed by my insurance, I was bound into using them. When I rang my window company who initially fitted these doors for guidance,they told me they could complete the job in 4 days maximum. The guys who work for Evander are great...........no complaints about them, but the actual organisation and customer service are dreadful. NEVER AGAIN … Read Full Review

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★☆☆☆☆

“UTTERLY TERRIBLE ”

Written on: 10/05/2014 by Nyasiao381 (1 review written)

Do not under any circumstance buy a Yale Door, as they are fitted by EVANDER! We have received utterly terrible service from evander and Yale on many occasions. Not only was the fitting of our doors of a very poor quality but we have experienced problem upon problem with the fitting over the last year or so. Yale have arranged for Evander (to our dismay) to come out to our home to fix our long list of problems on around four occasions so far but each time they either arrive too late in the day… Read Full Review

Djhawker's Comment

Written on: 21/11/2014

I CAN ECHO EXACTLY THE SAME EXPERIENCE,EVANDER ORDERED THEB WRONG SIZE DOOR FOR ME.----DISASTROUS FITTING.- FITTED A NEW SECURITY CHAIN WITH VISIBLY BROKEN LINKS! --DOOR NOT CLOSING PROPERLY,-THEY DO NOT WANT TO KNOW.! --- GLAD I HAVE NOT PAID MY CREDIT CARD BILL -- DISPUTE ONGOING AFTER 18 MONTHS.--YALE DOORS (DOOR STOP INTERNATIONAL)---ZERO CUSTOMER SERVICE.

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★☆☆☆☆

“Awful”

Written on: 26/04/2014 by 238Wentworth (1 review written)

Turned up 5 hours later than I was told they would be here. Took morning off work to have door fitted and my wife had to rearrange her plans for afternoon. Cannot comment on work as the door they brought was damaged. Would not use them again but Yale doors use them if you buy their fitting service. Would not recommend them on the basis they do not turn up on time and their customer services are terrible… Read Full Review

Evandergl's Comment

Written on: 28/04/2014

Hi,

I am extremely sorry to hear about the service that you received from us.

We pride ourselves on our customer service and that is one of the main reasons we have clients like Yale Doors using us to fit their products.

Can you please provide some of your details so that I can find you on our system and I will ensure that the persons who arrived late are aware of your dissatisfaction. I would really like to prove to you that our customers are the most important thing!

Please contact me to discuss in more detail.

Thanks,
Luke

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