Dunster House Windows & Doors Reviews - www.windowsanddoors.co.uk

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★★☆☆☆
1.7 / 5
From 7 reviews
14% of users recommend this
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Dunster House Windows and Doors - www.windowsanddoors.co.uk

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Latest Reviews

★☆☆☆☆

“window handles break easily”

Written on: 20/08/2014 by Mitchellbo129 (1 review written)

I had 6 windows from Dunster House the windows look fine delivery was fine. After sales service is appalling they don't even understand what you are telling them ie I purchased 6 upvc windows from you order NoSO034906 20/11/11, the handles of which are of poor quality. I have already paid £20 for 1 replacement from you on the 14/2/14 and now another has broken.The other 7 windows in the property have been here in excess of 10 years with no such problems.If you would like I will send the broken… Read Full Review

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★☆☆☆☆

“Not happy!”

Written on: 11/07/2014 by Frostcm272 (1 review written)

My recommendation to anyone, is not to touch this company with a barge pole. They are more than happy to take your money up front, and then after that the customer service is non existent. My order was taken over the internet, the money taken from my credit card the next day, but after that there was no update information from the company. I phoned them on a couple of occasions, to be told that they can't tell me when my order would be fulfilled as it isn't out of production. They had no… Read Full Review

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★★☆☆☆

“Not happy”

Written on: 29/10/2013 by numptyhead2 (1 review written)

Waited all day for delivery, came after 7pm in the dark, sealed units poorly finished, black stuff all over the glass.Beading hard to fit, one unit cracked, customer service can only be contacted by email. Their response to my request for replacement was for me to buy one locally, basically said it was my fault. I should have bought the whole lot locally, at least you can see what you get before you buy… Read Full Review

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★☆☆☆☆

“dunster house LEADED WINDOWS BEWARE!”

Written on: 03/05/2013

I previously used Dunster House for the odd window or two in the course of my work and had no problem, however I decided to purchase from their rectangle leaded range of windows. What a big mistake. they have no idea of how to set out the lead, the edge rectangles on most of the units were wider than the inner rectangles and the heights of the rectangles were not set out at all properly, it was as if they just had one template and made it fit all units even if it did not look good to the eye… Read Full Review

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★★★★★

“Happy!”

Written on: 10/10/2011 by GeMa1 (1 review written)

Ordered three windows to give new life to an old Conservatory - fantastic results, neighbours can't believe what we have achieved with the product and their help, and when I mentioned the price they were astounded! Fitting was far easier than anticipated and the instructions easy to follow. I made use of your Customer Support line once, most helpful. Delivery forecast was spot-on, the product arrived well protected, the driver was courteous and polite. All in all the purchase of the… Read Full Review

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Guest's Response to GeMa1's Review

Written on: 28/03/2012

must be an employee! all the other comments on here say AVOID! so I will do just that.

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★☆☆☆☆

“Scam company! Avoid at all cost or pay the price”

Written on: 29/09/2011 by Anthoneo (1 review written)

without doing much research, we bought a set of windows from this company 'Duster House' and have almost all of them sitting in the storage. The windows are of the worst quality and just look UGLY. Their customer support team can only be contacted by email, and they pretty much respond when they want to. Having waited nearly 3weeks for delivery, some of the glasses were shattered, then we waited another 4 weeks for replacements. Decided we didn't want the windows anymore as we got a local… Read Full Review

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★☆☆☆☆

“Not as good as it looks on screen ...”

Written on: 23/09/2011

After searching and searching for a local(ish) company to make me some UPVC windows for supply only for a refurbishment project in Cambridgeshire I thought I'd found a good looking company in Bedford - windowsanddoors.co.uk known as Dunster House - to supply what I needed. The website carried some fairly standard styles and sizes and a suggestion to call them direct for anything outside of the standard stuff online. Unfortunately the person who fielded my enquiry must have been having a bad day… Read Full Review

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