After more than three weeks of failed promises to deliver a new door, it took me contacting the actual door manufacturer to gain any response from Doorcentrediy who refused to send any e-mails thus leaving us with no paper trail of the transaction. Doorcentrediy were quick to take payment but then made empty promises about delivery and rarely phoned back when promised. As mentioned above, I eventually had to contact the door manufacturer they use to get any form of response. This was by way of total refund and a mumbled telephone message stating they had made many errors with the order and it couldn't be completed. Heed the advice of myself and the two other reviewers - AVOID THIS COMPANY!!

Words fail me to describe this company. I ordered a door on 28/10/2013 from Door Centre DIY and was assured the door would be delivered within 5-10 days. The only option to pay for this door was by google wallet, which then charges you an extra 2.4% even for paying by debit card. I rang to confirm delivery after 7 days due to having to take time off work to take delivery, told another week due to the " specialist glass ". Another week comes and goes, still no door. Told another week due to demand from the supplier was high. Assured delivery would be today 20/11/2013. 2 days before due delivery, I rang to confirm and was told they would ring me back.. They didn't ! Day before delivery, was assured it would be delivered the following day but they would call be back. They didn't. On the day of delivery which I had to take another day off work, voicemail saying I had been refunded as delivery had failed due to a " catalogue of errors " by this company. If the door had ever been produced and was due to be delivered, this would certainly not have happened. My boyfriend also made several calls and was fobbed off by this company. He then rang pretending to be another customer ordering a door and was assured it would only take 5-10 days and Thermal Glass wasn't a speciality ! Several emails were sent requesting written confirmation, they refused to reply. This company will lie through their teeth and give very misleading information to customers. On average, it has taken 13 calls just to speak to someone, and the main sales man even denied speaking to me over delivery dates ! No apologies, and no explanation as to why the door failed to materialise. I told them I had seen reviews on this company and had I seen it earlier I wouldn't have ordered from them ! They seemed surprise that people have taken the time to expose this company for what they really are .. AVOID AVOID AVOID like the plague. I was reluctant to even give it 1 star rating but there is no other option !

I contacted Door Centre DIY to enquire as to whether they could supply the particular design of composite door I required. They ensured me they could and it would be a 10 working day turn-around. I placed the order, and after the 10 days I contacted them to find out when the door would be delivered as I had heard nothing. They then told me that due to the manufacturing process for my outward opening door, that it was going to be another 10 working days till delivery. I was frustrated, but started to wait once more for my door. After the second 10 working days, I again had to ring up because no contact had been made at any stage from them to update me on any progress of the door. When I phoned up, the guy said he would look into it and phone me back. Half an hour later I had heard nothing, so I rang back. This is when I was told, "oh yes, we've just been talking about your order - unfortunately your door can't be made"... So it takes them 3 weeks to realise that they can't even make the door I specifically enquired about in the first place. I then had to pester them for my money back. At no point was I given an apology or offered anything by means of a good will gesture etc. In summary, avoid this time wasting company and spend your money somewhere else.

Ordered a double glazed door from this company with a 10-15 working day turn around quoted. They are quick to process your payment and after a couple of days receive an email to say they will start processing your order. No subsequent contact after the 15 working days. Contacted the company, apparent problem with the glass, delivery in another week, 21 days. Day stated and never turned up. Contacted the company, glass broken on route, will have to send out another, add 1 more week. Nothing in the way of an apology for not contacting me. New delivery date specified, will confirm day before, no contact again. Dya of delivery, nothing by mid afternoon, contact company, delivery after 5pm - not requested and not ideal. 6pm nothing still, suprised to find someone in the office, although I had tried 4 telephone numbers before. Driver will be there by 7pm. Again no apologies, partially refund dismissed off-hand. Would not deal with these amateurs again, advise you steer clear!