Crocodile Verandas - www.crocodileverandas.co.uk

Crocodile Verandas - www.crocodileverandas.co.uk
★★★★☆
4.2
81.0% of users recommend this
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Latest Reviews

“Very poor experience”

★☆☆☆☆

written by Oakroyd on 06/04/2022

It has taken 13 months to finally get our veranda and blinds installed and the multiple leaks fixed. We have had delays, measuring errors, fitting errors, failed remedial works and 8 separate visits. They have offered us £350 in compensation on a total of over £22k. I wouldn’t recommend to my worst enemy!

Roadrunnerchooks's Response to Oakroyd's Review

Written on: 28/12/2023

Yes we too have just had a Wintergarden fitted in September 2023. Still unable to use as numerous defects, some of which have been addressed however the leaks are never ending, not just small leaks. Not fit for purpose can’t use it and have never used it as we intended to. Co returning once again to stop the leaks!!!!!
Think it’s time to speak to my lawyer

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Was this review helpful? 15 0

“Few years later and the same issues - ignoring and...”

★☆☆☆☆

written by DeborahO'Donnell496 on 29/07/2021

The company surveyor made mistakes on the hand drawings and did not listen to our requirements even though we restates the required size. So, the last part did not fit and their office silenced the surveyor, so he does not admit his mistake. They continued to ignore the issue and had to be chased for completion. Finally started to blame us for signing the survey which is something that has to be done in less than five min and not explained properly. This company turns 800K per week and yet is not open to listen to is customers or negotiate for correcting their own unfinished work. Do not sign a contract with them and do not pay anything before is completed. If you have to deal with them, do record your conversation with the surveyor as they will claim otherwise.

Was this review helpful? 19 0

“Superb service throughout. Knowledgeable surveyor, who...”

★★★★★

written by HiltonJuffs on 19/02/2020

Superb service throughout. Knowledgeable surveyor, who took our ideas and turned them into reality with appropriate suggestions. The team drpm Huddersfieldarrived in good time and worked together amazingly well. Our veranda and porch were erected without any fuss with individual using his skills to support and contribute to the whole team. All the men were professional, polite and highly skilled and completed the work expertly and with amazing attention to detail. We are thrilled with the end prices and the whole experience was positive and enjoyable. The site was left clean and tidy with no evidence of building work. We would recommend them to anyone who wants a veranda or porch with a high quality and professional finish and workmanship. 

Barryo0's Response to HiltonJuffs's Review

Written on: 07/04/2020

A typical made up review to counter other complaint reviews

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Hiltonjuffs's reply to Barryo0's Comment

Written on: 08/04/2020

What nonsense! I am a retired professional who has better things to do than make up lies. I cannot fault the quality of my veranda/conservatory or my porch and even our quality-conscious neighbours in Haxby have remarked on how good the work is and how considerate the workers were. I write as I find and observe that customers receive the service they deserve. Perhaps you were not so deserving.

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Was this review helpful? 0 2

“Greedy and Pushy salesman”

★☆☆☆☆

written by Valentinan8 on 22/07/2019

Salesman on comms only so are forced to use bully tactics !!

Was this review helpful? 12 1

“Team from Huddersfield. Great lads worked like hell...”

★★★★★

written by mrmrsappleby on 03/05/2019

Team from Huddersfield. Great lads worked like hell left everything perfect. Would recommend to anybody to anyone.Thank you

Was this review helpful? 3 1

“Fabulous wintergarden!!”

★★★★★

written by CarolandJohn on 17/04/2019

We have just had a Wintergarden fitted. We are so impressed by the product, the attention to detail, but more especially by the installation team from Huddersfield. They are absolutely professional and worked so hard with a minimum of disturbance. The Wintergarden is finished to a very high standard and we are absolutely delighted.

Was this review helpful? 1 0

“winter garden Hayling Island”

★★★★★

written by Immanuelw74 on 04/04/2019

The installation team from Huddersfield, have just finished installing my new winter garden. They were exceptional workers working through wind, sun and sleet to complete it to a very high standard. They were very friendly and ensured I was happy through out the build explaining things as they went along. Excellent service. Now looking forward to using it.

Was this review helpful? 2 0

“Winter garden in Kendal”

★★★★★

written by DavidFairs on 22/03/2019

The team from Huddersfield has just completed the installation of our winter garden in a highly professional way, on time, very courteous and excellent in all respects.

Was this review helpful? 5 0

“Do not trust them ”

★☆☆☆☆

written by sat171 on 09/03/2019

Firstly never use them!! My mothers who is 72 and looks after my dad who has dementia and was thinking of getting a veranda fitted so they could sit outside and get some fresh air and contacted Crocodile for a quote. A salesman from Crocodile arrived, my mum stated at the start she was only looking for a quote and explained that my dad had dementia and would get upset if he stayed more than 1hr, after 1 hr my dad became upset which upset my mum, Crocodile salesman was asked to leave he would not leave until he had the sale, mum got so upset she signed the form and payed a small deposit, the deposit turned out to be £4500 total cost of the veranda was £8500. The next person to arrive was the architect who stated the drawings were wrong and the price would have to increase, at this stage I found out about the purchase as I was visiting my mum, she was promised that the price would not increase!! letter later arrived stating it had increased £500 and because she had signed the contract she had to pay for it, my mother payed this without telling family as she was embarrassed that she had getting into this predicament. When the family finally found out we persuaded her to cancel the contract, they accepted this and we thought it was all over and done with. We got a local contractor to fit an lovely veranda for £2800 which was as good as the Crocodile equivalent, weeks later we got a phone call stating the veranda had been fabricated and they were taking her to court for the rest of the money, the family were happy with this as we were confident we would win the case, however over the next few weeks numerous phone calls and letters from Crocodile were too much. I received a phone call from her one day saying she was so upset and stressed that she had pated the rest of the bill. This company preys on the elderly and venerable do not them.

Was this review helpful? 62 1

“Beautiful glass veranda”

★★★★★

written by Mrsleefolkstone on 21/02/2019

Crocodile installation from Huddersfield has just finished installing our glass room in one and a half days. We can see that all the parts have brilliantly engineered and the team have put it together efficiently and promptly. A great team, working together brilliantly well, finished in less than two days. The finished product looks beautiful. We are very happy with the result.

Was this review helpful? 4 2

“Winter garden in pumpherston Edinburgh ”

★★★★★

written by Mrmrshorsburgh on 05/02/2019

The A Team from Huddersfield were Fantastic and are a credit to your Company.

Was this review helpful? 0 1

“Winter garden installation in Kirkcaldy ”

★★★★★

written by Mrscursonkirkcaldy on 18/01/2019

Fantastic Winter Garden! Thank you for employing such well-mannered, courteous lads. Great workers. CHAMPION.

Was this review helpful? 1 0

“Garden room and veranda in Crawley ”

★★★★★

written by Mrmrswalker on 21/12/2018

Work completed very well all workmen were very professional and a pleasure to have in my home job very well done quality workman ship along with a quality product excellent company to deal with .

Was this review helpful? 2 1

“Winter garden in Skelmorlie ”

★★★★★

written by Mrsmithskelmorlie on 13/12/2018

Excellent product & tremendous fitting crew! Highly recommend them...

Was this review helpful? 0 0

“Doors to existing veranda ”

★★★★★

written by Mrscravendodd on 12/12/2018

Worked hard and consistently. Clean and tidy. Polite workmen. Very pleased with the result.

Was this review helpful? 0 0

“Doors to existing veranda”

★★★★★

written by Mrmrshaverson on 11/12/2018

Excellent job quick efficient and looks really good cleaned up well would highly recommend as before and loved the guy's Santa hat

Was this review helpful? 0 0

“Excellent service ”

★★★★★

written by 497McNeil on 04/12/2018

We contacted crocodile about eight weeks ago and from start to finish the service has be very professional. Would recommend highly.

Was this review helpful? 1 0

“Excellent work!”

★★★★★

written by Mrmrskenyon on 27/11/2018

Excellent team and very efficient - awful weather but they worked very well and completed the work to a top standard. Would definitely recommend Crocodile as a great company and team to deal with. Many thanks

Was this review helpful? 0 0

“Veranda to cover patio”

★★★★★

written by Sienna08 on 22/11/2018

Great set of lads and the work carried out in a very oriffesionak manor, would highly recommend them

Was this review helpful? 0 0

“Amazing garden room installation ”

★★★★★

written by Mrhodges on 21/11/2018

The guys from crocodile drove all the way down from Huddersfield and arrived on time, as soon as they got here they started to unload the products of the waggon and started to install my lovely garden room the whole install and process of dealing with the staff from crocodile as been truly amazing with no problems at all. The installers from crocodile were very polite clean and professional nothing was too much trouble they talked us through the whole process from start to finish and there workmanship is truly amazing. The product looks very strong and made of high quality and blends in lovely with my home and garden well done everyone involved at crocodile and thank you Job well done.

Was this review helpful? 0 0

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Asked by Rodandwend on 26th January 2024 Report this content
What sort of price range is a winter garden?

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Asked by yashoo on 14th May 2023 Report this content
I have a steel framed constructed bungalow which has a very fragile exterior render. Has any one had a glass verandah supplied and successfully fitted by Crocodile?

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Asked by MikeJ17 on 6th March 2019 Report this content
Does a Crocodile Wintergarden get very hot in summer and/or very chilly in winter? We have a south facing garden so it would get a lot of sun. Would welcome any comments from owners who have had a Wintergarden for a year or more. Can you really use it all year round?

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Answers (2)
Report this content Mrandmrsmoir Written on: 07/03/2019
We purchased a 7 by 4 metre Crocodile winter garden room over 2 years ago and have been very pleased with the quality and installation service and follow up by Crocodile. It does get hot in the summer if you are not around to open the doors up on warm days. And in winter as ours is quite large and laid on slabs it can get cold.We put a sisal rug down and have 3 electric radiators to take any chill off plus Crocodile supplied us with window fraught excluders which also keep the room more airtight in winter. Despite these temperature challenges we love the extra room and we use it all year with no problems. Cheers
Report this content CouldNotCareLess Written on: 07/03/2019
I have a glass canopy and if you are south facing a blind over, NOT UNDER, the roof will be required as the heat will be quite intense. Being glass it will get cold in the winter so electric heaters will be required. Not a gas heater as this may cause a lot of condensation. Regrettably I have had a very bad experience with crocodile not building my installation square at all so be advised that if you have a complex product do NOT sign anything until you have seen a factual drawing of exactly what you require and take a copy of it then and there. I was NEVER given a copy of any drawing at the time as it was deliberately withheld from me for months. Not at all professional. The surveyor NEVER showed me ANY drawings at all and asked me to initial a tatty piece of unexplained artwork and Crocodile have insisted that my signature is proof that I accepted what they were providing. I was completely in the dark and deliberately miss-led. A professional surveyor has stated that my installation needs pulling down and two credit card companies agree that it is not of mercantile quality. The Judge at Brighton County Court has earmarked a full day for the case to be heard. Crocodile has attempted to bully me into accepting a very poor construction which has been going on for now over a year and has been detrimental to my health. Any dealings with sales person should be recorded, you will have proof of what is said. This request may have come from crocodile, it will be passed to the Court. Crocodile may have done some very good installations as others have but do read other reviews so you can make your own mind up.
Asked by Dwlord on 18th February 2015 Report this content
Is this a company of good repute?

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