Crocodile Verandas Reviews - www.crocodileverandas.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“It would appear the left hand does not know what the...”

Written on: 19/11/2015

It would appear the left hand does not know what the right hand is doing. Paid 50% upfront for a veranda. Sales guy new there was a gas flue under veranda but stated that would not be a problem. On that basis paid up. Once survey eventually done, surveyed stated needed gas flue to be vented. He advised that I should get gas engineer to vent the flue as close as possible to the wall within 200mm. Corgi gas engineer advised that flue needed to be 600mm from wall. I contacted Veranda… Read Full Review

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Crocodileverandas's Comment

Written on: 01/12/2015

We would like to respectfully point out that first and foremost Crocodile Verandas are not Gas Contractors and always insist that works outside our remit are carried out by a Corgi registered engineer prior to installation.
This is an essential requirement that our customers are made aware of in the first instance.

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★★☆☆☆

“Waiting for Godot”

Written on: 16/11/2015 by puCollins130 (1 review written)

I have had ongoing problems with rain leakage. In spite of trying to get Crocodile to come and put this right and in spite of two or three visits made very grudgingly at the beginning, nothing has been put right. Am still waiting two years later. I do not like my problems being totally ignored and would therefore not recommend Crocodile. Shame because the actual veranda could have been fantastic otherwise… Read Full Review

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Crocodileverandas's Comment

Written on: 01/12/2015

We are sorry if you have outstanding issues, and would encourage you to contact ourselves with details of your project so that we can address any outstanding areas of concern.

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★★★★★

“Crocodile Glass roofed Veranda”

Written on: 18/10/2015 by Lovepoppy (1 review written)

We totally disagree with the poor reviews given here. Our veranda was fitted by two extremely qualified men who were the tidiest and most professional workers we have ever had. The veranda is perfect, does not leak and all parts are amazing how they fit together. All well wrapped to prevent damage.We would certainly recommend using this firm. Well done Crocodile! Pat and John Benson… Read Full Review

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★☆☆☆☆

“Do not touch them”

Written on: 24/09/2015 by DanteMcNally111 (1 review written)

This business is chaotic from sales to installation. Each department blames the other for desing issues, fabrication issues and installation issues. Fitters wash all their dirty linen to you. I suspect this business is in some trouble at present as I have not had my project completed and they are no longer responding to communications. Stay away, try another supplier. The actual kit is good, but let down by the intervention of human beings!… Read Full Review

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Crocodileverandas's Comment

Written on: 01/12/2015

We are sorry if you have outstanding issues, and would encourage you to contact ourselves with details of your project so that we can address any outstanding areas of concern.

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★★★☆☆

“Veranda leaks like a sieve”

Written on: 23/04/2014

Having had the veranda put in a few months ago, I have had nothing but leaks it time it rains. I complained a number of times. The fitters came once or twice and still haven't solved the problem. Last night there was a lot of rain, I have now ended up with a wet carpet, a sodden chair and the upshot is I cannot trust the veranda when it rains. This beats the obejctive of having it when the weather is bad. I am now at my wits' end and mean to get some action by hook or by crook. The idea is good… Read Full Review

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★★★★★

“Follow up service.”

Written on: 13/06/2013 by petercommando (1 review written)

After many requests for a piece of water pipe I have still not received it as promised many times.I hope this report will stir somebody into action.Very enjoyable extra space!… Read Full Review

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★★★★★

“A really professional job”

Written on: 09/02/2013 by DavidKelsall (1 review written)

I have read one or two awful reviews, and totally disagree with them. The work that this very professional team did for me was absolutely first class. A minor problem with the rainwater drainage was sorted out the very next day. I cannot recommend them highly enough. An excellent job all round, and if you want a really good piece of work done, these are the people to go to… Read Full Review

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★★★★★

“Crocodile Glass Room Installation 2/12/2012”

Written on: 13/12/2012 by marshsenterprises (1 review written)

Everything to do with the purchase and installation of this extension was first class. From the initial contact to the survey to the support from the office quickly expediting changes we instigated to the plans. The team that installed it, Ashley and Steve, were very industrious, pleasant, committed to the projected and left a very tidy site. Well Done and Thank you to all concerned. Joe and Stef Marsh … Read Full Review

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★★★★★

“Brilliant sales and service.. did all they said they would”

Written on: 28/11/2012 by eddiestartup (1 review written)

From Sales to Survey to fitting they couldn't have been bettered.. They kept us up to date with the manufacture. When it came to fitting day three fitters arrived on time. the Veranda was unloaded and all the parts were bubble wrapped which impressed us immediately.. The fitters were totally professional,friendly and tidy. It was obvious that they were proud and enthusiastic about their product. The Veranda (which was 9 metres x 4 metres )was installed in a day and a half. WE are absolutely… Read Full Review

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★★★★★

“Best quality Verandahs”

Written on: 14/11/2012 by bstartup (2 reviews written)

I was initially concerned about certain reviews about this company, but I have found them to be absolutely straight forward and honest to deal with. From the initial contact, through the design stage, to the installation by Ashley and Steve, everything has been a pleasure, with knowledgeable staff. We have ended up with a superb quality verandah, built very well of excellent quality materials. The installation team worked like Trojans over two days to ensure the verandah was perfectly… Read Full Review

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★☆☆☆☆

“Appalling Customer Service / Rude and Bullying Tactics”

Written on: 08/09/2012 by disgraceful (1 review written)

The product ie: the glass and metalwork are very good. The people who are the sales and fitting team are absolutely dreadful in their attitude to the customer. The so called surveyor obviously had no quaification in that department as the measurements were all wrong so nothing fitted when installed. They denied that it was their fault and we had to get a qualified person to try to eradicate their mess and rectify the problem so that the rest of the fitting could go ahead. These people ( a… Read Full Review

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Bevisnorth's Response to disgraceful's Review

Written on: 08/10/2012

Dear Reviewer,

I am the MD of Crocodile Verandas. In the first instance the company is not based in Liverpool, we manufacture our product in our own factory in Huddersfield, Yorkshire. I am not aware of the issues you have experienced and I would like the oppertunity to talk to you and have an engineer visit and report back. We pride ourselves in our work and the quality we produce. Please make yourself known directly and give me the oppertunity to rectify your problems.
I am so frustrated with this site that allows anonymous negative reviews. This only allows our compeititors to rubbish our business which costs time, money and more importantly jobs for our employees.

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Cpcpc's reply to Bevisnorth's Comment

Written on: 22/05/2013

as being a director could you tell me if the product on the website is the product you get or acopy

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Eahs's Response to disgraceful's Review

Written on: 12/07/2013

I think I have to agree with this customer, although the workman were lovely, the after sales and follow up are absolutely terrible. I am still waiting for replies by email and numerous phone calls.

Are there other customers who are having a problem with water marks being left across the middle beams where the water does not flow away. Let join forces and bombard them with calls and emails until they sort out the problems. Before any thinks do buying a veranda from crocodile give me a call so that I explain to you what is the design fault.

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Rosche's Response to disgraceful's Review

Written on: 10/10/2012

I think you must be a disgruntled ex employee as I have a Crocodile veranda and I found the company to be very honest in all their dealing with me and the surveyor did a fantastic job in persuading me not to have glass sides, but to have the roof only and then if I found I needed glass sides Crocodile will fit these at no extra cost than if it was all being done on the original order. The staff and fitters have all been extremely helpful in every aspect and I must say their service is second to none in the sales industry unlike others I would like to name.

I am not afraid to put my name to my comments unlike some on this page.Mrs C Denning-Smith - Cumbria 10th October 2012

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★☆☆☆☆

“Total rubbish !!!!”

Written on: 08/09/2012

The product is very nice but the fitters and company are with out doubt the worst I've ever used. Totally unprofessional. There unhelpful service when problems arose and the way they treated me bordered on Bullying. I wish I'd never heard of Crocodile and would advise everyone to go somewhere else. I wish I could upload pictures so you could see just how bad there work is… Read Full Review

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Bevisnorth's Comment

Written on: 08/10/2012

Dear Reviewer,

I am the MD of Crocodile Verandas. In the first instance the company is not based in Liverpool, we manufacture our product in our own factory in Huddersfield, Yorkshire. I am not aware of the issues you have experienced and I would like the oppertunity to talk to you and have an engineer visit and report back. We pride ourselves in our work and the quality we produce. Please make yourself known directly and give me the oppertunity to rectify your problems.
I am so frustrated with this site that allows anonymous negative reviews. This only allows our compeititors to rubbish our business which costs time, money and more importantly jobs for our employees.

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Portram's Comment

Written on: 10/08/2014

I replied to an ad you placed for Sales staff in the Daily Mail last Thursday. I was today rang by the most arrogant and ignorant bafoon. I have been involved in Direct Sales and Sales Management for over thirty years but I have never been treated so shabbily as I was by this chap. The key to any successful Sales Agent is his ability to listen but I am afraid your man does not listen. He is rude, arrogant and it will not be long before you as a company will be taken to court if he persists in asking candidates age's over the phone and not asking for a CV before he rings. I have a vast amount of experience but none of this seemed to matter to this man. If this is how you run your company then I can see why you are getting these reviews. You need to act in a professional manner when you are dealing with fellow professionals.

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Chimaera50's Comment

Written on: 14/01/2015

The guy you are referring to is a complete loser and should have been fired ages ago for downright lies. I do not need to name and shame him because he does that every time he talks to credible salespeople who just want to treated fairly with a modicum of respect. He is completely clueless and full of his oversized ego. He is the worst example of a Sales Manager that I have ever come across in 30 years of professional sales and marketing experience.

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★★★★★

“Turned patio into a lovely seating area”

Written on: 29/06/2012

Crocodile verandas are a quality company just like there product. The process was a dream from start to finish, the salesman was polite and knew everything about the product. The servayor was fully qualified and got the job spot on. The fitters were fast and finished the job to a quality that was above our expectations. I am so happy with our decision to go with this company rather than any others. I can't wait to show all my friends… Read Full Review

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Bevisnorth's Comment

Written on: 08/10/2012

Thank you very much for taking time out to offer your opinion.

Bevis North
MD. Crocdile Verandas

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Baldwyn3's Comment

Written on: 24/11/2015

Hi as a potential customer I am slightly concerned re these mixed reviews However I would make the following comments after seeing your TV ads and in the sunday MAil I ahve tried several times via your site to get somebody to come and quote me as well as send a brochure to-date nobody has bothered to do either today somebody managed to answer the phone and promised me a call back as soon as possible I will see if that happens

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Vwatcher's Comment

Written on: 10/11/2012

This is exactly what I we'd write if I worked for the compAny. Uncanny really. no details of an actual job!

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