Carrington Windows, Doors & Conservatories Reviews - www.carringtonwindows.co.uk

★★★★☆
4.2 / 5
144
83% of users recommend this
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Carrington Windows, Doors & Conservatories - www.carringtonwindows.co.uk

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Latest Reviews

★☆☆☆☆

“Not professional, pressure selling style”

Written on: 10/08/2017 by Nickashl (1 review written)

Was at garden centre & asked if I wanted a quote. Agreed since I am looking for a new front door. Insisted both wife & I should be present (alarm bells?). Man turns up & has the classic sample bag which again, rings alarm bells. I made it clear that I will not accept hard sell, calls to managers etc and was clear that I was after a quote only at this stage. He became increasingly hostile, berating a competitor or who I said was quoting. He was quite rude saying I was only going for the… Read Full Review

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★☆☆☆☆

“Initial dealing where positive, however, this changed...”

Written on: 22/07/2017 by kfMcNally282 (1 review written)

Initial dealing where positive, however, this changed when we signed the contract and paid the deposit. The original quote for a new Ultr-frame Livin-roof of £20K was too high so we respectfully refused and sought another contractor. Ten days later we received a call from P who offered the work for £12K so i attened the show room and met with L where i negotiated £11K. The contract was signed and deposit paid. Two weeks later we had the first of two cancellations, having taken two half days… Read Full Review

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★★★★★

“Windows and doors fitted perfectly”

Written on: 13/06/2017 by JoanneKing85 (1 review written)

We recently had 8 windows a composite front door and a rear bi-fold door fitted by Carrington Windows and we could not be more delighted with the quality, cost and service we received. We Dealt with one man from the very beginning and the installation was done by another. We were kept informed at every stage and found that Carrington Windows did what they said they would do when it was planned. The installation went through without a hitch, all clean and tidy after and we have other works… Read Full Review

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★★★★★

“SUPER :)”

Written on: 28/04/2016

We had Carrington windows come out to install our conservatory and our windows, From start to finish from the sales department to customer services to the window fitters it all went smoothly, We are over the moon with the work that has been done,did read some of the reviews on here but we went a head any way very glad we did,well done carringtons team.Thank you… Read Full Review

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★★★☆☆

“WORST CUSTOMER EXPERIENCE EVER”

Written on: 07/04/2016 by NMH72 (1 review written)

Before I booked a quote I looked on here at some of the reviews and to be honest I tihiught that whilst there were some bad ones I would go ahead nonetheless and set up a visit. The first hurdle being that both me and my husband needed to be present so we could make a joint decision there and then. I explained that No1 there is no way we would make a decision there and then as wanted to compare quotes and No2 my husbands job means he is home all strange hours so they refused to come out which I… Read Full Review

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★☆☆☆☆

“Carrington Appaulling Harrassment”

Written on: 24/03/2016 by Holtpn10 (1 review written)

We had a couple of windows installed by Carrington Windows last year. It is the worst mistake we have ever made. We said that we did not want to replace anymore windows at that time but the company have continued to harass us incessantly ever since, despite the fact that we have told them on dozens of occasions not to contact us again. It makes no difference how many times we ask them to take us off their list for call backs, they just ring on another number or withhold the number. Every time… Read Full Review

A.dearne's Comment

Written on: 06/04/2016

Totally agree, the level of service my parents have had from them is terrible. They had them out once and the windows they fitted were unlevel and inaccurate. The guy who fitted them was very rude to my dad on the phone. When he came back to refit them...he nore his colleague said hello or spoke to my parents the whole time they were in my house, it made my parents feel very uncomfortable. They got my dad to look when they left and it looked ok. However....10 minutes later the sealant had all come loose from the window trim and it is all cracked and open. There is no support under the trim apart from one tiny bit. It is dangerous, unprofessional and the customer service was unacceptable. They were very rude. I rang up and complained. Never had service like i before. They need new staff!

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★★★★★

“absolutley outstanding ”

Written on: 01/03/2016 by avMurdock80 (1 review written)

First class job from carrington on our windows and doors and the fitting team were excellent would highly reccomend this company to anyone well done and thankyou for looking after us… Read Full Review

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★★★★☆

“Spiffing”

Written on: 01/03/2016 by Muffin86 (1 review written)

Highly recommended from store to fitting, very pleased with my windows nice and cosy in my home now and saving on the heating bills now. Not the cheapest on the market but who wants cheap Windows. Friendly chaps, covered all surfaces to protect my wooden floors. Bottoms up keep up the good work chaps… Read Full Review

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★★☆☆☆

“would not quote”

Written on: 20/02/2016 by 119Andersen (1 review written)

contact for a quote.explained on phone all i wanted was a quote for now...no problem i was told will send somebody round. nice man in suit turned up. first question was would i be able to commit today..."no" was my reply because i thought the point of getting a quote was so you could compare with other companies. at that point the sales man said "no point in me carrying on or measuring up if not able to commit". well if thats how the bussiness operates not giving out quotes then im supprised… Read Full Review

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★☆☆☆☆

“absolutely shocking”

Written on: 30/01/2016 by Snyder61 (1 review written)

Asks if married and whether wife would be home...then says wont come because not married...what has our marriage status got to do with installing some windows! Meant to come for free quote, starts talking money on the phone...all I want is someone to come have a look and talk prices in person. I was keen to let them install them but they lost me!… Read Full Review

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★☆☆☆☆

“Glass conservatory roof”

Written on: 13/01/2016

Had a representative call to give quote for glass roof to be fitted to existing conservatory.surveyor came assured us fitting would be no problem even though there was a stand pipe that the glass roof would have to accommodate.three months later work is still not finished due to stand pipe.Carrington Windows don't know what they are doing!! The after service and care while carrying out the work is none exciting.haven't paid bill yet and will not until work is done and to our satisfaction. KEEP… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 17/12/2015 by BentleyOgle (1 review written)

STAY CLEAR: This company does not care once they have taken your money, your guarantee will mean nothing once they have gone into administration which is exactly what happened last year. I had a problem with 1 of my windows that was fitted approximately 20 months ago, I rang Carrington up late last November to report the problem and was told it was no longer under guarantee, I thought we got a 10 year guarantee. But apparently Carrington went into administration on the 20th October 2014, this… Read Full Review

Katygoldstraw's Comment

Written on: 11/01/2016

To whom it may concern,
I am not sure why you have received such information regarding your guarantee being null and void! All guarantees within the ten year period are being honoured and we have many customers who are willing to confirm this.
Please call us with your invoice reference number and one of our team will be more than happy to send out an engineer to rectify your problem with the window. This will of course be free of charge as covered by your guarantee.

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★☆☆☆☆

“RUBBISH CUSTOMER SERVICE”

Written on: 22/10/2015 by CristinaPeterson392 (1 review written)

We arranged at a supermarket to get someone out for a quote. The day and time arranged arrived, confirmed the night before, only to get a call that night that the representative couldn't make it, arranged for them to come the following night. 20 minutes after the agreed time that they were due to arrive a guy from customer service arrived asking what we thought of the quote from the previous evening..... Said that nobody had turned up and was expecting a representative to come and give us a… Read Full Review

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★★★★★

“Everything it says it is”

Written on: 02/09/2015

We have very recently had replacement windows and a new front door to the front of our property and we are absolutely delighted with the quality and the fit. Yes, they were not the cheapest, but they were certainly the best quality and as these new windows have now got to last we went for the better quality with the extensive guarantee/warranty. The salesman was not at all pushy he said it as it was, and indeed everything went according to plan. The fitters were polite and hardworking, they… Read Full Review

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★☆☆☆☆

“rubbish aftersales service”

Written on: 01/09/2015 by dawndm (1 review written)

we had some windows and a new front door fitted by this company. whilst the goods are as advertised, but the fitters were in such a rush to finish the job they dropped and damaged one of the upstairs window, from upstairs)and the front door had its knocker and spyhole missing. they came today 1/9/15 to sort the problem out and the spyhole is broken and the window is not the right one… Read Full Review

Katygoldstraw's Response to dawndm's Review

Written on: 11/01/2016

We are so sorry to hear about the service which you received from our company.

The fitter has now left and we have spoken to our supplier to make sure they send correct parts and take extra care in quality control.
We take pride in completion of jobs and will be taking matters further to make sure we maintain our high standards!

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★★★★★

“another good job”

Written on: 30/08/2015 by JK65 (1 review written)

Just had 7 replacement windows fitted. The whole team of fitters worked hard, were friendly and polite and did a great job of clearing up afterwards. In the past have had soffits/fascias, French window and porch also fitted by Carringtons and would recommend them. (JK-Derby)… Read Full Review

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★★★★★

“superb quality and value.”

Written on: 29/08/2015 by Reeshb442 (1 review written)

we have used carrington windows twice in the last few months for our windows and i have to say the quality and value is second to none, we had shopped arround for windows but once the salesman explained the security and effiency plus all the other benefits of carringtons windows it was an easy decision. the fitters were very good and pleasant, our experience from start to finish was just perfect… Read Full Review

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★★★★★

“New Front Door”

Written on: 08/08/2015 by andymollet (1 review written)

Excellent service from start to finish with efficient communication at all times from Carrington. I knew what I wanted and I got what I wanted - a new composite front door ! The guys who fitted the door were also very courteous - a cup of tea and a bit of football chat, and a new front door was a great way to start the day. Definitely recommend Carrington Windows… Read Full Review

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★★★★☆

“WINDOWS AND DOOR”

Written on: 18/07/2015 by Dunc330 (2 reviews written)

the windows and door look really good quality, and the fitters were very good and cleaned up after themselves well. the only faults are that one of the window sealed units has a bit of yellow duster inbetween the glass, and the unit in the door has a small scratch inside the sealed unit, i suppose i should have got intouch with Carriingtons and told them to change them… Read Full Review

Katygoldstraw's Response to Dunc330's Review

Written on: 11/01/2016

We are sorry to hear that you have issues, however if you call in with your invoice reference number, we will be happy to replace your glass units as long as they are still within the ten year guarantee period.

Many thanks

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Dunc330's reply to Katygoldstraw's Comment

Written on: 11/01/2016

Someone rang and I told them about the problems they said some else would call me to discuss the matter, unfortunately they never did call. I only get messed about once!!!

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Dunc330's reply to Katygoldstraw's Comment

Written on: 11/01/2016

Someone rang and I told them about the problems they said some else would call me to discuss the matter, unfortunately they never did call. I only get messed about once!!!

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★☆☆☆☆

“Didn't turn up! ”

Written on: 15/07/2015 by Emmadownes (1 review written)

Had a call on landline about facies and soffit's said I needed them and wanted a quote they booked me a time and date then rang to rearrange I accepted then never turned up… Read Full Review

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