Pation door & windows

Brackenwood Windows Ltd - www.brackenwood.com
★★★★★
4.6
93.0% of users recommend this
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Millerga187's review of Brackenwood Windows Ltd - www.brackenwood.com

“Pation door and windows”

★★☆☆☆

written by Millerga187 on 12/08/2015

I was very disappointed with Brackenwood. I thought I would be safe with a big local company that has hundreds of 5* reviews, and very few bad ones, but that doesn't match my experience at all.
The salesman gave a discount without even asking, that only brought the cost in line with other quotes, but he then used that to refuse the offers I later saw on their website. I left him a message to say I was I was going to the office to have a look at the products, but he didn't bother to call me back to say they were renovating and there's nothing to see!! A waste of a Saturday!
The installers were fine until I pointed out the patio door wasn't straight and wouldn't lock properly "that's the best we can do" was the answer and a hurried exit! Also, they said they had adjusted a window that was clipping the frame, they hadn't, but left so fast I wasn't given the chance to check anything!
I felt that the installers had a "that's good enough" attitude. If all goes smoothly they’re fine, but won’t spend any extra time to ensure a quality job.

I have had 3 other visits from the 'experts' to correct the problems, and although the remaining issues seem minor, I feel I have had to accept a less than perfect installation, and I fully expect something to go wrong again before long!

I won't be using them for the rest of the house, and wouldn't recommend them at all.




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