Horrible experience

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AT1969's review of Anglian Windows Reviews - anglianhome.co.uk

“Horrible experience ”

★☆☆☆☆

written by AT1969 on 29/09/2016

Please stay away from Anglion , I was chased by the sales person in the local office in Hereford again and again several times and finally they were successful in fooling me and got the order of 6 windows from me , I was given the instillation date of 5th September and they put up scaffolding on the front window on 4th September when no one was at home without even letting us know. On 5th after waiting for half day the guy finally turned up but said the front window is a bit tricky and difficult to install so he wanted to do the "easy window" . The work was done at a very low standard and the shape of the window wasn't the one I agreed to , when I contacted the office I was told that is the shape whether I like it or not and if I m not happy I still have to pay 80%of the amount. I compromised and agreed for the rest of the windows to be installed , I was then given 15th Sept as the next date for instillation which I don't understand that why so many days with scaffolding up blocking the front door. Took my day off from work and waited whole day for instillation but no one turned up , rang the local office but there was a lady who was least helpful ( she was the same who rang me multiple times to get this order).
Rang the head office but I was pushed from pillar to post , least helpful attitude and very rude staff . I felt very helpless .I was going away on a professional trip and was leaving my disable daughter with her carrer and told the main office that they should either do the instigation before I go or remove the scaffolding as it was a risk to my daughter and also safety of my house but nothing happened. An extremely rude and mannerless woman dealt with me and no apology was offered to me even after all this stress.Now I am back from my trip scafoldings are still up no one contacted me , rang the local office nearly 10 times and spoke to the same woman every time she tells me that she will find out and ring me but it never happened . Today I rang the head office as feeling extremely frustrated that nothing is happening and no one is contacting me with these scafoldings still there nearly a month now, again a horrible , I'll mannered woman dealt with me and asked "you want the scafolding down but u have to pay 80% . No mention of instillation , I told her that I want the instigation as if I am paying 80% I need windows installed. She gave me 5th - 7th October dates of instillation and I have agreed . I am writing this review as a proof that I have accepted the dates , don't know whether they will come or not on these dates . All this has given me stress and high Blood pressure, I have never in my life have dealt with an appalling company like this before. I had an excellent experience with Atrium windows and regretting that I should have gone to them now feeling completely stuck and frustrated. Can anyone guide me how to pursue it further as I feel like taking legal action against Anglion Windows. Please please never get trapped by them you will regret as I am at the moment.

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