Anglian not bothered

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GreenPins's review of Anglian Windows Reviews - anglianhome.co.uk

“Anglian not bothered”

★☆☆☆☆

written by GreenPins on 11/09/2014

Having new windows put in for an elderly relative. I wanted it done during the summer as the relative is frail and I want to avoid freezing the house out. Paid the 25% deposit and since then Anglian have made 4 appointments to do the installation. On three of those occasions they simply didn't turn up. On one of the occasions they did turn up but had a faulty window and so left without doing anything.

They don't phone to tell you that they are not turning up, I had to do the chasing. Meanwhile, on each occasion I have had the job of moving house contents away from the windows to give them room to work. I have wasted so much time doing this.

They are pleasant on the phone but once the phone goes down they clearly have no interest in the situation.

They seem to be very un-organised. They don't seem to coordinate the letters that they send informing us of an installation date with making sure the windows are manufactured. Although only they know the real reason why they are messing us about so much.

I took the recommendation to use Anglian from Which magazine.
They were a bit cheaper than a competitior. In this case, I have paid the price.

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Anglianhelp's Response to GreenPins's Review

Written on: 11/09/2014

Hi,

We are very sorry to hear you are having such issues with the installation. If you could email us the address & postcode of the property along with your contact details, we can look to get this resolved for you. If you could also put a link to this review in the email, it will help with out investigation.

The email address for our customer service team can be found on our site under the contact us section.

Many thanks

Brett (Customer Care Department)

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Greenpins's reply to Anglianhelp's Comment

Written on: 12/09/2014

In the reply from Anglian on this Review Centre site, Anglian have asked me to email them with details so that they can resolve the issue. I find this response a little disingenuous because after one of the failures to turn up I made an official complaint via their head office and got a phone call but no action, as at least one installation appointment has been made since then in which nobody turned up. And no explanation followed. I had to do all the chasing, although this didn’t achieve anything.

Made official complaint 22 Aug 2014 ref. 00541973 Heat ref

They kept referring me to the branch office in Luton that is dealing with the installation. The manager there promised to phone me back. He didn’t. Apparently he had gone on holiday or so I was told.
After the 4th failure I have resorted to the public arena because dealing directly with Anglian has been ineffective.
We have a fifth appointment now for an installation on the 17th Sept 2014, although this was a verbal arrangement on the phone. I haven’t received written notification as yet.

Maybe they don’t expect to turn up again.

I will let you know.

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Mikeinbristol's reply to Anglianhelp's Comment

Written on: 14/09/2014

Louie (?Watts) at Customer services offered to look into my case, through this site. It's probably a marketing ploy and makes it look as though they care. I've not heard any more from him so don't raise your hopes.

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Greenpins's reply to Mikeinbristol's Comment

Written on: 14/09/2014

I expected that as I have already made an official complaint through their head office and had no response.

I have not received any contact from the company even though I replied to the email above.

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Anglianhelp's Response to GreenPins's Review

Written on: 23/09/2014

Hi,

I have just been informed that your job has been completed and your feedback has been given to the region in question.

Really hope you enjoy your new windows!

Many thanks

Brett (Customer Care Department)

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Erboaby2014's Response to GreenPins's Review

Written on: 11/09/2014

Sorry to hear your issues with Anglian - make sure all communication is in writing - send emails and recorded letters.

Send them a 'time is of the essence' letter to get the job started and make sure that you fully inspect the items before signing and paying - once you sign and pay, in my experience, they will not be interested in sorting problems - I have a substandard Anglian install where Anglian wouldn't even put a warranty on their own products and installation work!!

If you paid by credit card you would be covered under section 75.

Also contact trading standards.

I had the Anglian installation and products inspected by several companies and they all stated the products were poor quality and badly installed. I know the items are poor quality but Anglian say they are to their standard - I will buy locally in future.

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