Poor quality product & hard-sell tactics

Anglian Windows Reviews
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Zander113's review of Anglian Windows Reviews - anglianhome.co.uk

“Poor quality product and hard-sell tactics”

★☆☆☆☆

written by Zander113 on 23/08/2014

Years ago (18 or so) we had a upvc door and side window installed. Initially, I didn't intend to change the wooden door and window but was persuaded by a pushy salesman. This is perhaps the worst mistake I've ever made while renovating a house! The door was ghastly and turned yellow in the middle almost right away. I decided to leave it at that and perhaps change it one day. I decided to call Anglian and ask them, out of curiosity how much would a replacement upvc door be. The same salesman who sold us the door and bay windows (loads of money at the time) turned up. I explained why the door needs changing and he could see for himself that the door they supplied was poor quality. Instead of resolving the problem and offering the replacement door at a reasonable price he tried:
a) selling me another window when he noticed an old but perfectly good aluminium window in the kitchen
b) making me sign the agreement and pay 10% on the day IMMEDIATELY because, according to him the price offered was so good.
It was nothing of the sort! To replace their c**y door with another upvc he quoted £1,400. I've checked other suppliers and I can (almost) get a wooden one for that price.
I'm very disappointed at the service and attitude of Anglian. I would NEVER recommend them or spend any more money with them. Having failed me the first time round they still try hard-sell tactics and have absolutely no intention to resolve the mess they've left in the first place. I'm really angry with them.

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Erboaby2014's Comment

Written on: 24/08/2014

I made the mistake of going with Anglian 2 years ago - in my experience the products are still poor quality and installed very badly.

I would recommend steering clear of them - I'm sure they'll be in touch to pretend to fix things, but i found the customer service And product quality is poor, at best, from Anglian.

I purchased from the Birmingham branch and had many managers and several fitters visit, to attempt to fix over the 2 years, but failed - they admitted to the faults but couldn't fix them - I have been left with terrible looking, damaged , substandard items with no warranty, as Anglian have refused to put warranty on their own products and installation work.

I would recommend using a local company, as I will in future.

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Sqrl's Comment

Written on: 05/09/2014

Today, I have finally got a quote from another company to supply a beautiful wooden door, re-make the wooden frame and a small wooden side window. All this for £1,150
I need to find my own fitter but this is not a problem.
Anglian, and I want to repeat it here so that others know what a rip-off merchants they are, wanted to charge me £1,400 for just the upvc door and frame.
What makes me absolutely hopping mad is that they could see I'm looking after my husband who has Parkinson's and I've mentioned to them I really don't have much money. The only reason I'm changing the door is that it looks really bad and poor quality, and that they are entirely responsible for it. I just cannot find the words to describe my complete contempt for them. May they go under and soon!

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Erboaby2014's Comment

Written on: 07/09/2014

Sorry to hear your issues with Anglian - I have also been left with substandard, poor quality and badly installed goods from Anglian. I am having to rip out the rubbish Anglian supplied and replace with a much cheaper, but better quality replacement from a local company.

If you paid on your credit card, the deposit or some of the Payment, you may be able to Claim under section 75.

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Sqrl's Comment

Written on: 08/09/2014

Unfortunately, I've paid cash. The worst is I'll have to wait another year or so before I have enough money now to have this poor quality door replaced with a wooden one because I need to save for it. Not easy living on carer's allowance! I just want others to know what service or complete lack of it they can expect from Anglian.
It's ridiculous that a top quality oak door with a new frame and side window can cost less than an Anglian's upvc door. Something is very wrong here.
I also forgot to add that after the salesman's visit Anglian called me and asked if I wanted to place an order. When I said that I could have the whole lot replaced with wood for the price of their ONE upvc door they asked how much I was prepared to pay for a upvc door. That says it all about their pricing structure. They try to extract as much as they can (I live in London in a good area so they think we are all rolling in it). To say that I'm disgusted with their attitude would be an understatement.
I want others to read my story and avoid Anglian. Many years ago, well before the internet Anglian could easily get away with poor quality service and overpricing but not any more. I only wish this website would allow adding photos. My door would scare any potential customers away!!! In fact all my neighbours have kept clear of Anglian. I think I should put up a board saying SUPPLIED BY ANGLIAN. That would really be the end of their business.
I cannot wait to get the new wooden doors installed. The oak doors will look great on my 1920s house. I curse Anglian every day looking at their rubbish door and I'm even more angry with myself that I allowed them to get away with it.
Good luck to anyone dealing with Anglian. There are lots of brilliant local companies out there who supply great quality products and at reasonable prices. For example, I had 3 new upvc windows installed only last year by a company called Grabex who also supply wooden windows. I don't understand how Anglian could be still in business after all those years!!!

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