Written on: 30/03/2012 by Inchinnan (1 review written)
Decided to go with Advanced,salesman fine better than other companies,surveyor good and helpful,job was installed fine a few niggles but guys happy to fix anything i wasn't happy with.
Then the problem starts,noticed that the back door wasn't holding draughts,then when it was really windy room was freezing.Phoned advanced had to wait 3 weeks for technician,guy came out power drill and allen keys and fixed,1 month later same problem door or door frame are of poor quality,had to wait a month this time in February for a technician,guy came out and done the same as the previous technician,i signed the form stating i was happy but put a disclaimer saying i had no confidence the fix would last.3 weeks after last technician same problem,Customer service want to send another guy out with power drill and allen keys but i want frame checked or a new door.Never phone you back very frustrating.
The windows are good and have made a difference but the doors are of poor quality,i would get the windows in my experience but don't touch the doors unless you enjoy draughts
As rated by our community of reviewers
" Very courteous sales and fitters, good from start to finish " Read More
" Great windows " Read More
" Could improve lots " Read More
" Very satisfied " Read More
" Job well done " Read More