Triple Glazing

Advanced Double Glazing Windows and Conservatories
★★★★☆
3.9
75.0% of users recommend this
  • Value For Money

Guest's review of Advanced Double Glazing Windows and Conservatories

“Triple Glazing”

★★☆☆☆

written by on 20/12/2012

I had advanced group (East Kilbride) install triple glazed windows in my house in June 2012. I have twice had to have advanced group return and replace the outside sealant on my windows. After only three months from installation (Sept) I started to get a whistling sound from one of my windows. After calling advanced they advised I would have to wait two weeks for someone to come out and repair it. When the guy called he said the sealant needed replaced and sure enough it solved the problem. Only a month after that (Oct) I needed them to call out again as one of the other windows was doing the same thing. I had the guy check the sealant on all the windows and he said that another two windows needed the sealant replaced so he resealed all the windows. We are now in December and low and behold, the window I originally was having trouble with has startled to whistle which means the sealant needs replaced - yet again! Also when my windows were originally installed one of the windows had a chip out of it. A replacement unit was ordered and two weeks later arrived. Unfortunately the replacement unit was badly scratched so another window was ordered. Again after a two week wait a third unit arrived but could not be fitted as they only sent one guy so I had to wait yet another fortnight for them to come back and finally fit the new unit. Their customer service is a disgrace and I would not recommend this company to anyone, in fact I would avoid them at all cost.

Lisa2603's Comment

Written on: 06/07/2013

Totally agree with all your comments and same has happened to me for 7yrs. Communication is appalling, phone being put down on me, broken promises. GUARANTEE is nil and void. They advertise in The Sun Newspaper.....hmm, time for a report to be placed in this national paper and allow every unsuspecting customer to be aware of the poor workmanship and incompetency of workforce starting from the Management down!

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Theadvancedgroup's Comment

Written on: 24/07/2015

We are sorry that you have had a bad experience however we are not sure who you are as you have remained anonymous.

We strive to give good service and would like the opportunity to correct any past problems that you have, Please contact our remedial department or send an email to us and we will look after you.

The Advanced Group Customer Care Team

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Elainewilders's Comment

Written on: 16/12/2013

We have ended up with dry rot after the patio doors they have put in 5y ago have leaked. They squirted some sealant in after the problem started 2y ago, but this has just degraded, We now have an expensive bill to sort the rot out, and they don't appear to be very interested in trying to sort the problem. I keep getting told someone will phone me back. Hmm.

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