Well , mines brand new & it dont work !

“Well , mines brand new and it dont work ! ”

Written on: 18/06/2012 by airevalley

I've just had a new kitchen fitted with my new stoves built in double oven.Come to try it , top oven fires up perfect , but nothing from the bottom oven , no light , no igniter , and no gas !
I've spoke to customer care who talk me through resetting the timer , but it still doesn't work , they now tell me its an instalation fault !! How thats possable I dont know as the top oven works perfect , All you need to do is connect the gas pipe and plug it in !!!
I will be back on the phone tomorrow and will request an engineer to come and sort it but they seem very reluctant to do this !
I haven't cooked in it yet by the way .
They seem to be very reluctant to even consider it may be faulty
So as its brand new and unused , if its faulty then I will ask for a replacement , Not expecting an easy ride !
Will keep all updated !