Written on: 21/07/2014 by MiriamRossiItalian (1 review written)
Booked online sent several messages about disabilities, no reply tried phone number given on booking for people with disabilities, never got through to a human being. Arrived very far away from complex so couldn't use it much, staff would do nothing just said that head office doesn't send emails so that they didn't know disabled and that if book again go straight through to park and book as online no good. This didn't do us any good as couldn't get around much so a family holiday that we had looked forward to reduced me to tears. Due to illness haven't been on holiday for five years but prior to that had gone to war well several times a year for twenty years but to be treated the way we were this time wiped away all the years of good memories. Company doesn't care about people they r only money grabbing. It was no good the management telling me they don't get messages from head office, when you book you r not a mind reader so not to know this . Tried to contact them via email and phone several times. What more could we do. Feel really let down and disgusted by the company. This holiday was not cheap it was £800 but not worth £80. Rooms had damp and mold, venue was boiling so that no one could enjoy it, I know they keep it hot to get you to buy more drinks but people were passing out in the heat. Dreadful place and dreadful company park dean are, they care nothing for ruining a family holiday.
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