absolutely terrible never again

We couldn't eat in the restaurant as the food was terrible and actually took over an hour for a simple meal, when it turned up it was awful.
We couldn't buy from the shop on site as all the fridges were broken and they continued to sell the products to customers.
The staff were very rude and the customer service team don't care if you come back or not. Terrible attitude all round.
The swimming pool is very small and very grubby, the hygiene levels again are very poor.
No staff on site when things go wrong.
I have been to hundreds of places in the UK and this is rated as the worst!!