written by ffemt1974 on 08/07/2013
I placed an order for a dryer part on a Thursday and paid extra to overnight it so to have it for the weekend when we do our laundry....family of 5. Did not receive the part on Friday as i paid for but was told in "chat session" that it would arrive Monday. I clearly stated i paid for overnight shipping so I would have it on Friday. They stated that Fedex would not pick it up until Friday and I would receive it on Monday. Well in my book that is 2 business days....Friday and Monday. I simply asked for a refund on overnight and to downgrade to their 2-3 business days which I am receiving. I was told NO. That is it bar none....sorry for your luck. We cant refund an order once its placed. I know I will NEVER order from this company EVER again. Family of 5 with 3 teenagers and no dryer! Thanks APPLIANCEZONE for your deushbag service.
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