written by mmj99 on 24/06/2014
The two men that came to deliver my cooker and freezer were so kind and polite, they put them exactly where i wanted them to be and didn't complain, especially the older man was the nicest person I've ever met, he was so amazing and i couldn't of ask for a better person to do the job. There wasn't anything i didn't like from, the two men did such a good job. The key elements i like were that most men that deliver things now are unsocial able and rude but they were the opposite and change my view on them because recently the delivery people are not very nice at all so this has made me happy and change my view which is a good thing and i really hope you praise the two men that came to my house today because these two are probably from my guessing the best in your company. I will be in the future using this shop because it's reliable and the employees are delightful and friendly.I wish i could include the employees name but it says not to but if i could i would. i really hope the people who delivered my things today get an upgrade because they deserve it because they made my day.
written by on 12/08/2013
Was told the part I ordered was in stock however after 5 days started emailing for status, was told that it was in one of their warehouses and should be shipped in 10 days. The email response is almost as though they contract to an offshore company who uses any excuse not to issue a refund or cancel the order. I filed a dispute and escalation with Paypal and finally the order was cancelled and my money refunded but all in all stay away from this place as there are a number of reputable companies out there who will be up-front about status, cancellations and returns.
written by ffemt1974 on 08/07/2013
I placed an order for a dryer part on a Thursday and paid extra to overnight it so to have it for the weekend when we do our laundry....family of 5. Did not receive the part on Friday as i paid for but was told in "chat session" that it would arrive Monday. I clearly stated i paid for overnight shipping so I would have it on Friday. They stated that Fedex would not pick it up until Friday and I would receive it on Monday. Well in my book that is 2 business days....Friday and Monday. I simply asked for a refund on overnight and to downgrade to their 2-3 business days which I am receiving. I was told NO. That is it bar none....sorry for your luck. We cant refund an order once its placed. I know I will NEVER order from this company EVER again. Family of 5 with 3 teenagers and no dryer! Thanks APPLIANCEZONE for your deushbag service.
written by Jbhworth on 24/02/2013
If you see this review before ordering, you are one of the lucky ones as you have a chance to save yourself money, time, and aggravation. If you have an alternate choice for ordering your part, use it. Part ordered, email confirmation received, no part though. Contacted their support about it and they sent me a link to request a tracking number. They say it has been shipped but can't provide a tracking number. I have to wait 24 hours to receive the tracking number. Huh? Please save yourself the aggravation. Order elsewhere and don't get suckered like the rest of us.
written by on 24/08/2011
The Appliance Zone never sent the item I ordered, although I got a confirmation of the shipment, etc. They charged my credit card without sending any item. Worst of all: they never informed me that the item was not available after all! I had to contact them - to find out. It's a shame. DON'T ORDER HERE!
written by Fountainec38 on 10/08/2011
"During a weekend I ordered a part for my GE oven and two hrs later canceled the part. They told me that they cannot stop the shipment. They told me to not accept the shipment and I would be credited back the order. Did all that and then they charged me 25% or $40 for shipping costs....because their operations could not handle a cancelation order (on a weekend) BEFORE the part was shipped! Terrible service, highly recommend people stay clear of this supplier. Once you hit the order key, even on a weekend, they have no way of accommodating any changes. "
written by on 09/01/2011
The orinigal order process is the only thing this company can do right. They are most helpful hooking you in. They tend to send whatever part they feel like so it is dubious as to what you may recieve. When you try and return the item they act like you are asking them for a favor. They go out of their way to make the return process as difficult as possible. You may be tempted to order from them because the part seems cheaper but consider all the bad reviews this company gets THEY ARE REAL. This company is a beautiful example how how not to run a company. Good luck and go with your gut, order somewhere else.
written by on 08/11/2010
Appliance Zone has bad reputation for their untruthfulness in doing business with their customers.
They never list on the item list whether they part in stock so everybody assume from the first glance they have it and place an order. In many situations apparently they don't have it. So make sure to chat with them and ask first if the item in stock.
They have tendency to tell that it on back order, which means it was ordered and in process to ship to their warehouse but turns out for weeks or months they not having the part you needed and people eventually cancel the order. That's why make sure to ask about the "In-stock" item and confirm how soon it will be shipped out upon receiving the payment.
They really have competitive prices with other appliance part distributors that make them on top of search engines. If you compare with other big appliance part sellers such as Sears Part Direct, Repair Clinic, Appliance Parts Pros, etc. they usually have best price and shipping options.
On the other hand, you can't get best customer service out of your purchase. If it turns out it improper part or defective, or electric, etc. it will take you a fortune trying to return it and get your refund back. Usually they never refund you for electric parts. For those items cancelled without even getting the part it takes month or two to get your money back even though they tell to refund it within two weeks. Before the final decision you've got to go through a long and extensive explanations with what, when and whys. It happens that they refuse to return not installed non-delivered part. The only way to get your money back is to go through your credit card company with dispute over the non legitimate charge.
If you really need to have a smooth transaction pay a little bit more and have a nice customer service that available over the phone. If it turns out that part defective and dies within a month you will be sure where to go for warranty issues.
Good Luck with your appliance part purchases!
written by joolz27 on 29/10/2010
Very poor customer service when it comes to refunds or exchanges. They gave me false tracking numbers and wouldn't respond to emails. Without phone numbers available, I was left to ask for a manager on their online chat. They would not give me anyone else. I wrote a detailed 2 page long report and emailed and faxed it to the customer service manager, Brent Stonecipher and did not receive a word of response. I will not use this company ever again.
written by on 30/08/2010
I was a bit weary ordering off this site because of negative reviews but ended up with a perfect experience with Appliance Zone. They price matched another site on the same day that I requested without any problems and shipped out my parts via next day fedex to Canada for only $19.95 (normally this service would have cost me at least $50)
Parts were well packaged and the live chat reps seemed very informed.
Great experience!
written by on 12/08/2010
they don't have the parts in stock and they lie about it, after you place an order there is no live person to talk to, only online chat with preprepaired answeres. they give you hard time to get your money back when you aks for it. wouldn't buy from them again
written by on 11/08/2010
I was told the part I ordered was on backorder (only after I contacted them asking where the part was since it had not arrived in a timely fashion). They had me fill out a cancellation form. Come to find out, the part was NOT on backorder (only after I had ordered/installed the part from a different online vendor). Now I'm stuck paying shipping & return shipping and I still can't get anybody to respond to my emails, apologize for the inconvenience, or acknowledge that there's an issue. Contacting these people is a joke. I will NEVER do business with them again. Huge mistake.
written by on 18/05/2010
Buyer Beware!!!!!
These people are crooks. Ordered a part from them and then got their OK to return it for a refund if I bought another part. Bought the other part and paid extra to get it shipped quick. the second part was more expensive than the first. They tried to tell me that I installed it when I did not! They would not give me my refund so now I'm out over $200. Thank god my credit card stood behind me. DONT SHOP HERE!
written by on 20/04/2010
Horrible customer service. Don't thing it won't happen to you. Don't use them. Have to take a picture before the item can be returned. Then you can'lt reach them. No phone number means no service. LOUSY LOUSY LOUSY!!!
written by on 15/08/2009
I have placed 5 orders with ApplianceZone totalling over $200 and each order went great. They always have the best prices and the live chat reps are great at helping me find the correct parts. I always choose $4.95 economy shipping and have always received my order within 3 days (once I actually got it the next day!)Don't think I will ever by parts anywhere else again. Highly recommended. A+++
written by on 14/08/2009
My son's Birthday was right around the corner, less than 4 days away and my stove Broke! Apparently I needed a new stove element to make the durn thing work again. So, I went to appliancezone, hopped on their live chat and the lady helped me find the right part. She even helped me look for my model number on the door of my stove. I ordered the part and had it the morning of my son's Birthday. They really came through for me in the biggest way. Thank you ApplianceZone.com...You all are awesome!
written by BensGirl1988 on 14/08/2009
I was looking for some drip pans for the stove in my apartment. Appliance Zone offered these @ $30 less than any other store I could find online and then I got my order the next day! I am very satisfied with the whole experience and will use again :) You guys rock!
written by on 24/06/2009
Their customer service is the worst we've ever experienced. Once The Appliance Zone get your money, you will never get hear from them again.
written by on 03/06/2009
Absolutely no customer service. BUYER BEWARE. I was shipped the wrong product but couldn't return it until I sent them a picture. I am a film buff. I don't even own a digital camera. This didn't seem to matter to Appliance Zone. They will not use phones or even have a number that can be called. They have live chat but then dump you to customer service which only uses email. I spent 2 hours trying to get answers and an authorization to return my part with no joy. I ended up letting them keep my money and ordering from a reputable company. I only hope that my honest review will keep others from having the same experience. Imagine a guy in his basement pretending to be CEO, customer service, warehouse manager and HR director all in one. What a joke!!!!!! Don't make the same mistake that I made. Am I being clear enough for you. Angry?? You bet I am.
written by BDAUSTIN7 on 16/04/2009
The Appliance Zone has no customer services. parts did not arrive... no phone number to contact-
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