Don't bother to pay for insurance

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Currys
★☆☆☆☆
1.4
11.0% of users recommend this
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Guest's review of Currys

“Don't bother to pay for insurance”

★☆☆☆☆

written by on 01/09/2017

I purchased an Asus laptop in November 2015 and took out expensive insurance which would enable me to have quick repairs in the event of breakdown, virus attack etc What a complete waste of money! This laptop has never worked well, I believe that the software was incorrectly installed in the first place as I have had to take the laptop back to be looked at around half a dozen times at least. As I am self-employed and work from home using my laptop, this has meant a lot of wasted time when I could not work for hours or days at a time whilst my laptop has been at the local Currys store or has been sent away wherever else they send laptops they can't fix! My latest problem was that Microsoft office disappeared completely and as I use Word every day this was a major issue. I took it in to be looked at and they must have been struggling to fix it because they had my machine for two days and they also removed numerous apps that I use on a regular basis which for some reason they said was necessary to reinstall Microsoft Office??!! Anyway, the laptop returned and Office worked for two days before disappearing again. I gave up with Currys at this point and took it to a well rated local repair company who were amazed at what Currys had done to my laptop and had it all sorted out within a few hours. I will NEVER go back to Currys and will NEVER buy anything from them again.

  • SOUTHPORT

    Branch Visited

  • ASUS Laptop

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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