Curry's Office 365 University download

Not the actual product itself but the absolute nightmare of a process I had to go through to get product key, set up account, verify account, verify eligibility,verify account again, non-functioning links, process deadends. Total of one hour 14 mins on the phone over three successive evenings. Rang Currys Knowhow - 'not us, ring microsoft'. Rang UK microsoft number - was put through to USA support line, dreadful quality, poor volume, indecipherable accent. 45 mins later still only partially resolved. Rang off to await confirmation email. Rang back when received - closed for the night! Next evening was put through to three teams one after the other none of whom could hear me properly or understand why I couldn't download. in the end we discovered by accident that their log-in and activation systems are not compatible with Mozilla Firefox - you know that thing that tens of millions of people use worldwide?! By contrast Libre Office was free and operational in 5 minutes!