Shoddy unprofessional delivery service

We purchased a fridge freezer for delivery on 13 July. It arrived and they refused to take the old one away (which was the agreement) because the driver had "40 drops and the lorry was full" and while we were taking the doors off the old fridge without word the delivery men were in their lorry driving away. Very poor attitude, totally unprofessional.
They even didn't unpack and take away the packaging as was the agreement.
They eventually took the old one away after much persuasion, the driver just "wanted to go home". The lorry was not full, it was only half full.
On and the text to inform of delivery window came after the fridge had arrived!

We weren't exactly surprised - we know that the service from Currys would be shoddy.