Customer service OK.... At least until we got to the store!

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★☆☆☆☆
1.4 / 5
12% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

nappa's review of Currys

★★★☆☆

“Customer service OK.... At least until we got to the...”

Written on: 26/11/2012 by nappa (1 review written)

Ordered a microwave online for store pick up & was kept informed of dispatch, I was given a delivery lead of 3 to 5 days & told that the store would inform me when the item was available for collection.
6 days later I phoned customer services to find out where the item had got to only to be informed it had been at the store for the past 4 days.
Why could the Curries store, Ashford, Kent, not be bothered to inform me it was ready for collection?
How long would it have sat there?

  • Ashford, Kent

    Branch Visited

  • Microwave, ordered & paid online

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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