Terrible delivery & installation service by knowhow

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  • Quality of service

  • Layout of shop

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xygor's review of Currys

★☆☆☆☆

“Terrible delivery and installation service by knowhow”

Written on: 10/09/2012 by xygor (1 review written)

The delivery and installation of the oven and hob has been provided by Knowhow. The job has been completed only on their 4th visit after 3 weeks of waiting. The old hob has been disconnected by them, so we were not able to the use cooker in those 3 weeks. Very frustrating.

The only reason you would buy from Currys is that their provide all-inclusive package, i.e. with delivery and installation. Considering that the later was a failure - I can't see why anyone should buy from Currys.

  • Wimbledon

    Branch Visited

  • £500

    Goods purchased & cost

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Laneend1's Response to xygor's Review

Written on: 15/09/2012

I recently bought the Dyson DC39 multihead, which was demonstrated in thr store for me on carpet tiles and it was so easy to push, I was delighted with it as I have a chronic back condition and find it really difficult to push a hoover about. However, when I got it home and tried it on my longer piles carpets it was impossible for me to push it, I had to continually hold the trigger button, which hightens the multihead,to enable the hoover to work. I phoned the Customer Service Dept, who were very helpful and advised me to return it to the shop and they would exchange it for me. When I arrived at the shop and explained the situation I was shocked at the very rude behaviour of the manager who refused to accept the hoover back as I had taken it out of the packaging. I feel the Customer Service Team and the Currys Store need to liaise with each other on their company returns policy. I can understand that shops have return policies but the manager needs a good lesson in both customer service and good old fashioned manners. Hence I will not be shopping at Currys in the future.

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