Ripping off from people who says they care about customers

“Ripping off from people who says they care about customers”

Written on: 01/09/2012 by Otmane

i bought a laptop samsung np300 5EA after i replaced sony vaio from them with in 2 days of purchase , they offered me repair care for 12 pounds a month and first month is free , when i replace the sony vaio i cancelled the repair care for first laptop and i declined the second one , after terrible service from you know how top engineer , with in month i was surprised with 2 direct debits in two days for repair care . what ? i called them them , a woman said i had to go to the store , and take bank statement , i been to the store , what worse could it be , i was told they cant do anything , and i have to write by email , i done by threatening them to take them to court , monday morning i got an email to apologize and offering me a refund , took about a week to get checks , now the laptops hard drive start to make a clicking noise every 5 seconds and it annoying , i know its gonna lead to hard drive failure , i called to tell them i no longer want this laptop and i want a refund , they said because the date is more than 28 days of the date or buying the item they cant do it the only thing i could do is call samsung my self and arrange delivery and everything my self to get repaired . how disgusting is that . i have to sell my laptop now and loose money , really good advice dont buy anything from them even a cable . dont dont and dont i rather pay 1000£ and buy from amazon then spend 2 pound with them