Worst customer service ever

Click here if this is your business
★☆☆☆☆
1.3 / 5
11% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

AASA's review of Comet

★☆☆☆☆

“Worst customer service ever”

Written on: 13/10/2012 by AASA (2 reviews written)

Needed to return a faulty desktop which I bought 2 days earlier, I had to go there twice and argue with the customer service and the manager to convince them to refund my money back. They refused saying that the T&C's mentions that they don't accept refunds or returns of opened items even in the first 14 days and that I had to call customer support to try to fix my computer. I just want to know why would anybody want to return an unopened product and how are customers supposed to discover a fault without opening the goods?
I decided never to buy anything from them from now on. Other retailers have much better customer service and cheaper prices.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review