Comet

dont want to know if your item is faulty after leaving shop

WRITE A REVIEW

★☆☆☆☆

1.3 / 5

From 524 reviews

10.9% of users recommend this

Quality of service
Layout of shop
Value For Money

Guest's review of Comet

★☆☆☆☆

WRITE A REVIEW

“dont want to know if your item is faulty after leaving...”

Written on: 12/09/2012

Bought a Samsung TV but after 30 days the screen developed a fault, Comet manager at Preston store no help at all, was told to go away and ring the 0871 helpline, when I asked if I could leave the TV to be checked by someone was told it could be a month before it would looked at, paid a high bill to ring the comet helpline and was then put through to Samsung who were very helpful and sent an engineer out the next day to fit a new screen. FULL MARKS TO SAMSUNG, MINUS MARKS FOR COMET who dont want you in the store unless you are spending money.

Capitol Centre Preston

Branch Visited
Samsung 40 ins TV approx £400

Goods purchased & cost
Quality of service
Layout of shop
Value For Money

Pituquinha's Comment

Written on: 12/09/2012

In my opinion Comet is absolutely rubbish! I had a similar experience with a washing machine and was told it was not their problem!!! I find it unacceptable that for something you buy New that comes with manufacturing faults you are offered a repair. in my view if something needs a repair within this very little amount of time then it is not worth the money paid for and therefore a replacement or a refund should be offered to a customer. My washing machine was only used in four occasions ... lesson learnt ... never ever buy from comet- they are NOT good!!!

Reply to this comment