written by Fergusonix27 on 10/09/2014
I've been feeling nature diet to my dog for over a year. However the latest batch has gone off. I fed her one the last two days thinking they smelt slightly funny but as it was a new flavour thought it was simply that.
This morning I opened the pack to a horrific smell and black meat. My dog has had an upset stomach the last few days but I thought nothing of it as she can be a sensitive soul however now it's obvious why.
When I rang them they couldn't have been more un interested if they tried. I've never experienced such awful customer service. They have sold a product, and it's clearly not ab isolated incident, that could potentially do serious harm to a dog and they don't care one bit. Terrible. I shall never buy from them again purely for the lack of care for an animals welfare.
I shall also be looking into taking this further.
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Millsy123246's Comment
Written on: 19/09/2014
Same experience! Have been feeding this product to my boxers for years and have noticed the smell that is definitely off-ish! Had a batch a coupe of months back that was 'blown', as in the contents were SO off, all the lamb flavour swelled up like balloons and were inedible. Naturediet swore blind there was nothing wrong with that batch!!!! and referred my back to the official supplier I order from! I have had several more deliveries since then but they DO smell 'funny' and sometimes the dogs refuse to eat it! This has lead me to feed other stuff and would also explain why 'suppliers do not currently' have stock!!! CLEARLY A BIG PROBLEM NOW SURFACED AT THE FACTORY!