Written on: 08/08/2012 by pdawson (1 review written)
I had booked my dog in for a weeks stay on a 4* package. Two lots of 45 minute activities/playtime each day. I thought this service was great as my dog needs a lot of exercise. Just by chance I happened to check out the webcam two hours before dropping my dog off. I was absolutely disgusted by what I saw. Two teenage \"hoodie\" layabouts were wandering around the indoor/outdoor play area, totally ignoring the dogs. There was no interaction at all. All the dogs were doing were wandering around looking totally bored. there were no toys or anything for the dogs to play with, so basically they were just let out of their kennels to wander around. Bearing in mind this place is extremely expensive, given the fact that I had booked the 4* package - I could not believe what I was seeing. I telephoned Royvon and was told that they do have some work experience people in (hence the teenage "hoodie" types). When also questioning the lack of activities and toys for the dogs, was simply told that they do not have these due to the fact that it could make the dogs "too excited"! How completely unbelievable is that? The whole point of the package which I had booked was that their would be play and activities. So in fact all I was going to get was my dog let out of her kennel for 45 mins in the morning and afternoon. All this company want is your money. They have no regard for your dogs welfare or happiness at all. I explained, on the phone, that there was absolutely no way that I would put my dog in their care whilst I was away on holiday. I lost my deposit and ended up putting my dog in her normal kennels (she was absolutely fine). I would not recommend Royvon to anyone who loves their dog.
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