Caught on Fire halfway through a Wash

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  • Ease of Use

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Angrysnoops's review of Kenwood KDW12ST3A

★☆☆☆☆

“Caught on Fire halfway through a Wash”

Written on: 22/11/2012 by Angrysnoops (1 review written)

We bought this machine 2 years ago and 2 weeks into using it the seal around the door corroded, As it was so new Kenwood (Reluctantly) agreed to send an engineer out. When he arrived he siliconed the same corroded seal back in place although made the mistake of doing it upside down, immediately the machine started leaking. We called the engineers back out and they scraped the seal off and then stuck the same corroded seal back around the door with silicone sealant although this time the right way round. The seal kept falling out the door and getting trapped between the wall and rail highly frustrating. We located a new seal ourselves for £3.99 off buy spares and proceeded to fix the seal ourselves. As the machine was used the cycles never completed properly and all our glasses had a sandy built up around the bottom. We gutted the machine with cleaners and salts etc etc spent a lot of money on the expensive products and still the glassware was coming out dirty. We called the engineers back out again and were told that we shouldn't use rinse aid in the machine as that was the problem. As we couldn't afford to replace this machine we have muddled on with it until Monday this week I put on a cycle, went to drop my daughter off at school and luckily forgot my purse so had to return home, when I walked in there was a rancid electrical smell in the house, I went to the kitchen and found the dishwasher smoking and flames licking up from inside the door, the seal had completely worn away and the steam had got into the electrics. The wash cycle still had 1hour and 10 minutes remaining and I doubt my house would be standing now if I hadn't come home and gone straight to work. Kenwood needs to recall this product immediately to save something dreadful happening to someone not as fortunate. Avoid at all Costs. Awful service, Awful Machine.

  • More than 1 year

    Owned Product For:

  • Ease of Use

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